CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge you for stuff they don’t have in stock and they refuse to answer emails”

Helpful Report

Posted 5 years ago

“The image on your website of the product I brought was nothing like what it was in real life. Then I have to pay to return it. Total joke £6 for delivery is way to expensive. So I’ve paid £10 just to see a product in real life and send it back to you. Would make more sense if you just put more accurate pictures on your website?”

Helpful Report

Posted 5 years ago

“Item received was wrong colour, bag was ripped upon delivery, item had a rip about an inch long on it. Not happy at all.”

Helpful Report

Posted 5 years ago

“The first time i wore this shirt both buttons on the left side came clean off”

Helpful Report

Posted 5 years ago

“Awful customer service. Ordered a pair of shoes, received the wrong colour and they were then sold out. Spoke to someone on the phone from customer service who was beyond rude basically refusing to put a manager on... I have a right to ask for that as a customer. Whole experience from start to finish was disastrous.”

Helpful Report

Posted 5 years ago

“I had made an enquiry about my parcel not being delivered and waited a few days, today I called back for an update when I was told it would be a few more days to find out. 10 minutes after that phone call I received an email saying they had sufficient evidence it had been delivered and there’s nothing you can do which is a lie. Quite disgusted you guys didn’t have the decency to do a thorough investigation and just fobbed me off which has left me out of pocket without the outfit I needed for the weekend. Safe to say I won’t be recommending cruise to anyone I know.”

Helpful Report

Posted 5 years ago

“Still waiting on my t shirt it's been more than week”

Helpful Report

Posted 5 years ago

“Wrong colour item received - waited over a week to receive partners trainers for his birthday on Tuesday and they’re the wrong colour and your customer service centre is only open to 4:30pm. Grrrrr...”

Helpful Report

Posted 5 years ago

“They sent wrong colour of jumper out in my order, which only had one item inside it. Cant even get one thing right. First time using the website and I wont be back.”

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Posted 5 years ago

“Wrong item sent twice. Grey cp company tshirt with white on the website but been sent grey with black twice”

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Posted 5 years ago

“Still haven’t received my parcel 4 days after it said it would arrive and cruise still haven’t dispatched it”

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Posted 5 years ago

“Wrong cap sent. Item has been returned”

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Posted 5 years ago

“Pay top price for goods to which items are missing when they arrive. Customer care literally couldn’t be any worse. When your paying that kind of price for goods you at least expect to receive them or them to try fix an issue. Get thrown a story then ignored disgraceful.”

Helpful Report

Posted 5 years ago

“I have still not received my order or refund as of now I have had 144 pounds stolen From me and the service has been less than useless”

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Posted 5 years ago

“I had no idea cruise was owned by mike ashley , if i had known i wouldnt have bought anything”

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Posted 5 years ago

“I thought the service was terrible not putting an address on it so it got sent back then having to wait on refund before reordering by that point sizes are out of stock ! Very bad service won’t be ordering again”

Helpful Report

Posted 5 years ago

“Order a item to my local store they said that the item has been rejected by the store and sent back to them which is a first always order things there now having to wait for my refund that was nearly 7 days ago”

Helpful Report

Posted 5 years ago

“I only used online because Store gave me credit after I returned what I bought straight away as your staff were very rude to me”

Helpful Report

Posted 5 years ago

“Placed an order an a few days later got a message to say the order had been cancelled and refunded so purchased from Flannels instead”

Helpful Report

Posted 5 years ago

“Not happy with the packaging bought from both cruise & flannels last year for Xmas but this year came in plastic bag!!? Not appropriate when buying from designer store!!”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews