CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication + delivery”

Helpful Report

Posted 5 years ago

“Poor service as I am yet to receive my order”

Helpful Report

Posted 5 years ago

“Customer service was poor waited to hear back from somebody for 9 days about a jacket I still never received and a further 3 days for a refund , girl I spoke to was very unhelpful and told me two lies. Won’t be ordering from here again”

Helpful Report

Posted 5 years ago

“First order from Cruise and received the wrong shirt and have had to spend my time returning the item and await a refund/replacement product. Not impressed !!”

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Posted 5 years ago

“Completely the wrong item delivered. Item that was ordered now out of stock.”

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Posted 5 years ago

“Wrong product once again after the second time of ordering via Flannels/Cruise No email back for 2 weeks and no phone call after you said you would check if the product is in stock. Worst customer service I’ve experienced in a while”

Helpful Report

Posted 5 years ago

“£6 for delivery when I spent over 150 pounds on a T shirt is not right especially when it’s not even on next day delivery. To make matters worse, the t shirt I ordered was covered in stains to which I had to pay another £6 to return it. Very poor.”

Helpful Report

Posted 5 years ago

“I bought two clothes from Cruise Fashion with £6.99 as delivery cost and one of them was too big for a medium size and I called to exchange it without having to pay again for postage. I was told I have to pay. I then paid £5 to send it back for exchange and the small size I got was the same size as the medium I returned. I called customer service again to complain that it is not fair for me to pay again to return the item 2nd time when the size problem is not my fault. I eventually paid another £5 to send item back for refund. I have in total spend £17 on postage for an item of £88 and despite my complaint, customer service were rude on the two times I called. I will never shop from them again. I have been a loyal customer with my wife for over 6yrs.”

Helpful Report

Posted 5 years ago

“Didn’t get 24 hour delivery till 2days after and still haven’t received my delivery cost bk do not use this site”

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Posted 5 years ago

“Can’t review yet as I haven’t received my order”

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Posted 5 years ago

“Item was shipped”

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Posted 5 years ago

“I placed my first order a week ago and got an email yesterday informing me them at the item is sold out. My order had already been processed and was ready to ship. I had to contact them four times before they told me that my order had been cancelled. This is was a waste of time and money as well as a bad customer experience.”

Helpful Report

Posted 5 years ago

“Ordered a pair of mallet trainers, they turned up in a box that looked like it bought them second hand from eBay. The box was falling apart despite being sellotaped together. Included was a shoe bag that was filthy. Having tried on the same size trainer in a store I’m not even convinced I was sent the correct size as there is no way to tell when holding the shoe. Delivery was on time but paying an excessive fee for delivery when paying so much for a luxury product is a joke and then having to pay to return them is an even bigger joke. Very disappointed and not what I expected!”

Helpful Report

Posted 5 years ago

“Ordered on the 3rd of nov now 16th abd according to their own tracker it’s still sitting in england.absolute joke of a service won’t be using again .”

Helpful Report

Posted 5 years ago

“I ordered trainers and the wrong size came Everytime I've ordered trainers there has been an issue with my purchase.it had put me off ordering with yourselves again”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with the current purchases from Cruise. Through a glitch in their system so they say!!!! Customer service to get this fixed was atrocious.. Still waiting on a call back! Poor Service & Staff so rude!!”

Helpful Report

Posted 5 years ago

“Not happy at all. Placed an order for 2 items with a discount code they sent me, they accepted, they said it was being prepared for dispatch, they said it was on its way then, almost 48 hours later, cancelled the main part of the order and still charged me the full delivery charge. I said I would take an alternative - which was £80 more expensive - if they honoured the discount code but they said they could not as time had run out! Time only ran out as they accepted an order then cancelled it 2 days later. Won't use them again despite having spent lots over the years online and in stores. Their customer service team were utterly dismissive of me in the 2 emails I sent.”

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Posted 5 years ago

“Absolutely appalling customer service. I will not order from this company again.”

Helpful Report

Posted 5 years ago

“First and last time to shop with cruises. The jacket was nothing like the images. You had styled it on the images that it was tailored or slim fit. It was more like a grandad fit that anything else. THEN You charge to return it (postage costs are upon the purchaser) laughable and I won't be buying anything ever again from cruise. Whoever is in charge of these policy's needs to wake up and smell the coffee. Your competitors are laughing at you. Thanks but no thanks Bye”

Helpful Report

Posted 5 years ago

“Unfortunately goods were not received by DPD delivery”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews