CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use Cruise all year round and I made a purchase over £500 and still waiting on my voucher for £100 , I have other thing worth over £600 in my basket and wanted to use the voucher! I have sent a email to customer services on Friday and still waiting for a response! The voucher was meant to be with my at noon on Friday .”

Helpful Report

Posted 5 years ago

“I ordered a Gucci jumper and the condition it was sent to me was absolutely disgusting! -No labels on the garment -Garment looked used - Mark on the garment - Still no refund received YET”

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Posted 5 years ago

“Still waiting on it to arrive! Been delayed twice and still no update?”

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Posted 5 years ago

“Not happy at all spent £1065 on the Black Friday offer to be told not entitled to voucher because I bought brands , forgive me if I’m wrong but most of the stock cruise sells is brands”

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Posted 5 years ago

“Delivered order to pick up point then came out the following day and collected it. Still not had my money back. Awful company.”

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Posted 5 years ago

“Ordered an item. 2 days later got an email offering free delivery.”

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Posted 5 years ago

“I haven't received the order yet 🤔🤔”

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Posted 5 years ago

“Still have not received my 100 voucher for spending over £500 on Black Friday. And one of the polo shirts I received is totally different from my other polo shirt I ordered which were meant to be identical apart from the colour”

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Posted 5 years ago

“Can’t review properly until my order eventually arrives.. I don’t know what’s happening with it as I haven’t heard a thing from them.. Order placed over 10 days ago”

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Posted 5 years ago

“I have raised a complaint regarding this order it had been 4 weeks now since receiving an incorrect order. No refund no replacement . Your customer service is atrocious ! Mrs victoria lafferty”

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Posted 5 years ago

“The worst service second time ordering off the site and second time I haven’t got my item. I ordered a Vivienne Westwood polo for my Christmas dinner I received a 14 year old Ralph Lauren t shirt. I have phoned the customer team to get this sorted 3 times and nothing has been done with false claims about ringing me with details. The customer service has been atrocious.”

Helpful Report

Posted 5 years ago

“I received a package on Saturday, inside was not the item I ordered and the wrong invoice. I emailed straight away and by Monday afternoon I had not heard anything so I rang. I spoke to someone who was going to contact the customer whose order I had received he said he’d contact me by Tuesday morning. By Tuesday afternoon I rang again as I had not heard anything and was told they would investigate this and I could not have my order until they had contacted the warehouse and customer who’s order I had. I was told I could not just return this item and get the top I ordered. On Wednesday I had an email to say they will now collect my package and once collected they will send out my order, could I give available times for collection which I did. It’s now Thursday and I have not heard anything about this package being collected. I have received no apology for Cruise mistake in mixing up the orders and there does not appear to be any urgency in getting the top I ordered out to me. Thank you”

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Posted 5 years ago

“Jacket bought without original dust bag and hanger. Besides, a stain is on my jacket and nobody replied my email. Soooo terrible.”

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Posted 5 years ago

“Ordered an item, sent wrong size, ordered again sent wrong size, absolute shambles. Had to use another store, wouldn't use again.”

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Posted 5 years ago

“Feeling disappointed spent over £500 on Black Friday sales was within the terms and conditions and still havint recived my voucher £100 was went to be emailed by 12 none 4 December didn’t happend such a rip off”

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Posted 5 years ago

“I would give it none if I could absolute appalling customer service after sending me a faulty item, an absolute disgrace”

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Posted 5 years ago

“£190 jumper ordered and came with a mark on the front. Not good. Sent back today for an exchange but had to pay £4.95 to post back to cruise!!”

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Posted 5 years ago

“I ordered a top CP Company. £66:99. It arrived packed in a sandwich bag and still had the security tag attached to it. Terrible. It's going back.”

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Posted 5 years ago

“I ordered my parcel on the 25/11/19 which I also paid for next day delivery I still have not received my parcel when I first contacted cruise I was told it was either lost with dpd but was defiantly sent. The following day I called again and was told it hadn’t left the warehouse and I would receive it by the 30/11/19. I did not receive my parcel and I am currently waiting. Really disappointed.”

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Posted 5 years ago

“I still haven’t received my purchase!”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews