CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for a parcel from cruise for over a week now. Been told that the courier has it when infact they don’t so I’m not a happy customer. DPD have tracked all their parcels and not one of them is my one as they don’t have the parcel number”

Helpful Report

Posted 6 years ago

“Sorry Cruise I have been a customer who has spent a lot over the years but having chose you over other shops Black Friday deals you have let me down. The £100 code for spending over £500 has not been delivered as promised. Ignoring emails and no one answering calls. Always says second in queue! This is surely not acceptable. I won’t spend any more money here unless this is remedied.”

Helpful Report

Posted 6 years ago

“Every year I shop over £1000 on clothes for my 2 boys from your store. This year I bought 2 jumpers to the price of £527 to be told I won’t receive the voucher I’ve had no problem with on the same clothing line every year. Honestly will not ever be returning to your store as can buy elsewhere the same range. Was a great deal every year to have a voucher for one of the kids to choose own gift. Rather spend money in other store from now on.”

Helpful Report

Posted 6 years ago

“I didn’t get my voucher.”

Helpful Report

Posted 6 years ago

“Box was bashed to bits was also so dusty aswell which I find unusual, useally just shop in store but to spend 690 on heels n be delivered like that as there a Xmas present was a bit disappointed tbh as I shop in store a lot”

Helpful Report

Posted 6 years ago

“Disappointed with refund policy, also packing of products arrives dirty or broken. Delivery service is nothing like buying directly from brands”

Helpful Report

Posted 6 years ago

“Terrible, got an email saying I qualified for the £100 gift voucher in the Black Friday deal then an email saying I didn’t qualify”

Helpful Report

Posted 6 years ago

“Use Cruise all year round and I made a purchase over £500 and still waiting on my voucher for £100 , I have other thing worth over £600 in my basket and wanted to use the voucher! I have sent a email to customer services on Friday and still waiting for a response! The voucher was meant to be with my at noon on Friday .”

Helpful Report

Posted 6 years ago

“I ordered a Gucci jumper and the condition it was sent to me was absolutely disgusting! -No labels on the garment -Garment looked used - Mark on the garment - Still no refund received YET”

Helpful Report

Posted 6 years ago

“Still waiting on it to arrive! Been delayed twice and still no update?”

Helpful Report

Posted 6 years ago

“Not happy at all spent £1065 on the Black Friday offer to be told not entitled to voucher because I bought brands , forgive me if I’m wrong but most of the stock cruise sells is brands”

Helpful Report

Posted 6 years ago

“Delivered order to pick up point then came out the following day and collected it. Still not had my money back. Awful company.”

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Posted 6 years ago

“Ordered an item. 2 days later got an email offering free delivery.”

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Posted 6 years ago

“I haven't received the order yet 🤔🤔”

Helpful Report

Posted 6 years ago

“Still have not received my 100 voucher for spending over £500 on Black Friday. And one of the polo shirts I received is totally different from my other polo shirt I ordered which were meant to be identical apart from the colour”

Helpful Report

Posted 6 years ago

“Can’t review properly until my order eventually arrives.. I don’t know what’s happening with it as I haven’t heard a thing from them.. Order placed over 10 days ago”

Helpful Report

Posted 6 years ago

“I have raised a complaint regarding this order it had been 4 weeks now since receiving an incorrect order. No refund no replacement . Your customer service is atrocious ! Mrs victoria lafferty”

Helpful Report

Posted 6 years ago

“The worst service second time ordering off the site and second time I haven’t got my item. I ordered a Vivienne Westwood polo for my Christmas dinner I received a 14 year old Ralph Lauren t shirt. I have phoned the customer team to get this sorted 3 times and nothing has been done with false claims about ringing me with details. The customer service has been atrocious.”

Helpful Report

Posted 6 years ago

“I received a package on Saturday, inside was not the item I ordered and the wrong invoice. I emailed straight away and by Monday afternoon I had not heard anything so I rang. I spoke to someone who was going to contact the customer whose order I had received he said he’d contact me by Tuesday morning. By Tuesday afternoon I rang again as I had not heard anything and was told they would investigate this and I could not have my order until they had contacted the warehouse and customer who’s order I had. I was told I could not just return this item and get the top I ordered. On Wednesday I had an email to say they will now collect my package and once collected they will send out my order, could I give available times for collection which I did. It’s now Thursday and I have not heard anything about this package being collected. I have received no apology for Cruise mistake in mixing up the orders and there does not appear to be any urgency in getting the top I ordered out to me. Thank you”

Helpful Report

Posted 6 years ago

“Jacket bought without original dust bag and hanger. Besides, a stain is on my jacket and nobody replied my email. Soooo terrible.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews