CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful order placed and took following day delivery at a cost of £9.99....almost a week has passed and in spite of making three calls and being promised someone would call me back, nothing!! I shop on line ALL the time, not with CRUISE moving forward - very poor”

Helpful Report

Posted 5 years ago

“Poor communication if item is in stock or not even after payment was taken and when you return a item for exchange yet again no update on delivery also was charged £245 for a item when arrived label was £230”

Helpful Report

Posted 5 years ago

“You sent me the wrong size too with the right size label and bag. Ive payed to send it back recorded the delivery. Youve sent me exactly the same too back . With a xl tag in a xl bag and a large top. How is a top end shop operating and treatinh customers in this way . Even asos does free returns. Its your fault . Just send the right product”

Helpful Report

Posted 5 years ago

“I ordered next day delivery and did not receive it until the day after I was meant to so would like to know how to go about getting refund”

Helpful Report

Posted 5 years ago

“Iv saved for a year to buy daughter Alexander mcqueen trainers and decided to purchase them from cruise despite them being 10 pounds more expensive than other store. The reason bei g as a banner at top of page saying spend 500 and get 100 voucher. I then bumped my order up to over 500 so my son could have opertunity to get clothing from store..... Only to be told my order didn't qualify.... I was left very disappointed and wish I'd never ordered from cruise. Also aftershave that was stated to be rrp 60 ponds had a 34.99 sticker on it”

Helpful Report

Posted 5 years ago

“Ordered a £90 shirt, £7 delivery and got the wrong thing”

Helpful Report

Posted 5 years ago

“Spent 500 and not revived my 100 voucher was supposed to and emailed yous and no reply”

Helpful Report

Posted 5 years ago

“Extremely disappointed with the service I received from Cruise. I found the offer they had on was misleading and communication was not great. I will not be buying from Cruise again.”

Helpful Report

Posted 5 years ago

“Terrible, still waiting on items. Paid for next day delivery also. Two attempts and still items missing. Waiting on a call back for days too..”

Helpful Report

Posted 5 years ago

“Disgusted in you as a company and the service you provide,I ordered a top it got left in my front garden went missing and you told me to ring the police,you told me you will not be giving me a refund even tho my parcel was not left in my designated area and the delivery company took responsibility.never again will I order from you and also I’ll be advising my friends/family to stay clear”

Helpful Report

Posted 5 years ago

“terms And conditions not been adhered to in relation to vouchers not issued by Friday 12pm”

Helpful Report

Posted 5 years ago

“Purchased a jacket during a promotion and didn’t receive my voucher. Emails ignored. I don’t trust this company and will be returning the items I brought.”

Helpful Report

Posted 5 years ago

“The reason for this is that I haven’t received my voucher so I tried calling your customer service team unsuccessfully. I was on hold for over an hour and when I finally was put through I was told my a automated service that you are having issues with your system and to call back later. Absolutely disgraceful”

Helpful Report

Posted 5 years ago

“Been waiting for a parcel from cruise for over a week now. Been told that the courier has it when infact they don’t so I’m not a happy customer. DPD have tracked all their parcels and not one of them is my one as they don’t have the parcel number”

Helpful Report

Posted 5 years ago

“Sorry Cruise I have been a customer who has spent a lot over the years but having chose you over other shops Black Friday deals you have let me down. The £100 code for spending over £500 has not been delivered as promised. Ignoring emails and no one answering calls. Always says second in queue! This is surely not acceptable. I won’t spend any more money here unless this is remedied.”

Helpful Report

Posted 5 years ago

“Every year I shop over £1000 on clothes for my 2 boys from your store. This year I bought 2 jumpers to the price of £527 to be told I won’t receive the voucher I’ve had no problem with on the same clothing line every year. Honestly will not ever be returning to your store as can buy elsewhere the same range. Was a great deal every year to have a voucher for one of the kids to choose own gift. Rather spend money in other store from now on.”

Helpful Report

Posted 5 years ago

“I didn’t get my voucher.”

Helpful Report

Posted 5 years ago

“Box was bashed to bits was also so dusty aswell which I find unusual, useally just shop in store but to spend 690 on heels n be delivered like that as there a Xmas present was a bit disappointed tbh as I shop in store a lot”

Helpful Report

Posted 5 years ago

“Disappointed with refund policy, also packing of products arrives dirty or broken. Delivery service is nothing like buying directly from brands”

Helpful Report

Posted 5 years ago

“Terrible, got an email saying I qualified for the £100 gift voucher in the Black Friday deal then an email saying I didn’t qualify”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews