CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately after buying the product and paying the delivery charge up the Shetland Islands, I’m still awaiting my deliver via DPD on the 19th Feb. This now looks like it won’t be delivered. Disappointed at this element of the service which has impacted on if I’d buy from Cruise again online.”

Helpful Report

Posted 7 years ago

“I bought a pair of trainers which had creases where they had been tried on or worn before.”

Helpful Report

Posted 7 years ago

“The two pairs of glasses I ordered had finger marks all over, small scratches and one pair the legs are completely off. Not what I expect from a luxury retailer.”

Helpful Report

Posted 7 years ago

“Had to return an item due to sizing which is fine but had to pay £9 for recorded delivery return! Given the value of the items for sale on this site it would be silly not to use recorded but I would expect free returns like most other companies. Very disappointed given we spend a very large amount of money each year here.”

Helpful Report

Posted 7 years ago

“Dear cruise fashion I request two but no feed back -------------------------------------- First i want to receive Invoice letter, that include korea-EU coment and sign "The exporter of the products covered by this document, declares that except where otherwise clearly indicated, these products are of EU preferential origin." Second i want to refund VAT thank you -----Original Message----- From: Order Processed Dear Youngmi Cho, Order reference number: CRUS40000043564535”

Helpful Report

Posted 7 years ago

“Had two big orders in close succession (ten mins apart) and was charged twice for delivery. I accept it was my fault but feel no common sense came to play. Also as I guessed only a few items available I ordered correct size and had to pay again for delivery and to top it off an extra £12 to send the wrong size items back. Top quality products and delivery was fast but the sale price slightly artificial as delivery adds and returning a pain and you have to pay.”

Helpful Report

Posted 7 years ago

“There was no delivery note within parcel. I have tried contacting Cruise Customer Service to arrange delivery of 1 of the 2 items (which I have paid delivery for), however waited >48 hours for first response which did not address my query. I have still therefore not received satisfactory response or delivery note on which to state my reason for return (item too big). I also contacted my local store (Cruise, Union Street, Aberdeen), however they could not accept items purchased online.”

Helpful Report

Posted 7 years ago

“No option to collect in local store or any other collection point in Northern Ireland like there is on the mainland”

Helpful Report

Posted 7 years ago

“The P&P is too expensive and when I tried to return items to the shop in Edinburgh I was told they could only do an exchange and not a refund which i find very strange, surely the shop can issue refunds!”

Helpful Report

Posted 7 years ago

“really bad for returns.”

Helpful Report

Posted 7 years ago

“i paid for urgent shippent and arrive too late. I send 3 emails and dont get response”

Helpful Report

Posted 7 years ago

“hat arrived entirely too small... tiny even... and returns process way too expensive so now i'm stuck with a hat i love but is way too small”

Helpful Report

Posted 7 years ago

“The delivery was great , but when I got my Just Cavalli dress there was a button missing from the back 😞”

Helpful Report

Posted 7 years ago

“Bought a cp company hooded zip sweat shirt only to find it had large ripped hole next to pocket returned it having to pay the delivery cost ! Was refunded the money for what I paid for the top with nothing else compensated ! My 16 yr old son was disappointed as was for his birthday”

Helpful Report

Posted 7 years ago

“I still have a voucher from last year, but not able to claim/redeem it. I wrote customer service several times, but the response did not solve the issue.”

Helpful Report

Posted 7 years ago

“I was sent the completely wrong item, to then be told they didn’t actually stock the item I had purchased, I was then told they would arrange a collection however I couldn’t commit to being home all day after a long discussion they tried to persuade me to send the item back and would refund the £6.99 postage (not sure it would cover it with the post office) finally got a return label sent out”

Helpful Report

Posted 7 years ago

“Had message to say delivery after 12.00 Sunday 7th and not there after 4 visits. Eventually delivered and advised on Wednesday 10th. FPS not very reliable this time but the e mails did come from cruise.”

Helpful Report

Posted 7 years ago

“I received my shirt. Was told it was true to size. I am a 15 1/2 and it was far too large for me. Not Cruise's problem i'll warrant. The following is though. No option to return to the store. Had to pay £7 to return the item. No free pick up option for a store of your size? So all in I was close to £15 for delivery. £15?!! Dreadful. Honestly dreadful. Won't be using you again and I will advise others of the same. Parcel Number 15501972066269”

Helpful Report

Posted 7 years ago

“Sent a coat back and haven’t got any response”

Helpful Report

Posted 7 years ago

“One of the products I ordered was faulty. The lace was badly discoloured. I have sent two emails to customer services but have yet to hear back. If this matter can be resolved quickly I will have no concerns in shopping with Cruise again.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews