CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you send me shipping conformation e-mail, should let me know for which order. Or allow to track from order history at least. "Track your order" button shows only blank page. It's very confusion which tracking number for which order.”

Helpful Report

Posted 6 years ago

“Should be free postage on all returns.”

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Posted 6 years ago

“The new app is easy to use. Think it’s a joke having to pay for delivery if you live in the Highlands. Customer service via online chat would be an improvement.”

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Posted 6 years ago

“My trainers came really quickly which was great. Looks like they were maybe display shoes or someone has had and returned them though as the sole of one was dirty and there were some marks on it that had to be buffed off. For £190 I want a fresh pair!”

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Posted 7 years ago

“Expensive shipping and return”

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Posted 7 years ago

“I don't feel spending £6.99 on standard delivery is fair on a purchase of £130, most companies do the same delivery for free on orders over £60 or standard £3.99, puts me off odering again”

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Posted 7 years ago

“I could get the right coat for my girl at a good price”

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Posted 7 years ago

“Multiple red stains/marks on the white pants received.”

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Posted 7 years ago

“Mmm, not sure I’d say I’m overly happy. I spent curbs £600 on 4 tops, two polo tops same label size, different fitting, waiting on a response to that.”

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Posted 7 years ago

“Arrived on time . Still not happy with cost of delivery.”

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Posted 7 years ago

“Good service. Delivery too expensive as there is no free return offered.”

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Posted 7 years ago

“I have not received anything yet”

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Posted 7 years ago

“Delivery was within 3 days but ngl it’s absolute daylight robbery paying 6 quid for delivery, get it sorted”

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Posted 7 years ago

“It’s bad that we have to pay for delivery 7 pounds and pay again to return a parce”

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Posted 7 years ago

“On this occasion cruise has failed to make me happy!! Sent the wrong size and style of Armani jeans and send an Armani jacket that was covered in pen marks!!”

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Posted 7 years ago

“Free delivery and some discount”

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Posted 7 years ago

“I am certainly not happy that I have to pay £6.99 for delivery even if I spend £500. However in House of Fraser, delivery is free over £50.00, same as TKMax.”

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Posted 7 years ago

“Fab service and quick delivery however, I wasn’t pleased with how the items were shipped one shirt and a t-shirt tightly packed in to one very small dust bag, expect them in one each or a larger one when shopping at a high end store.”

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Posted 7 years ago

“I have no issues with my online experiences, all very good. My last experience in the Newcastle branch was not so good, very disappointed with the service.”

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Posted 7 years ago

“I like the idea of cruise how ever I feel there is a lack of selection when it comes to certain brands such as off white. I also believe that crusie could become an even better supply of fashion by introducing modern brands such as supreme and bape how ever overall cruise is a great store and I would recommend for all your designer needs”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews