CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the postage is too expensive and it is one of the reasons I don’t use the website more. I had to return my order and the size I wanted is not available. I’m £10 short now with £6.99 postage and another £3 to return and nothing to show for it”

Helpful Report

Posted 6 years ago

“Only a 3 due to the £5.99 delivery and if you want to send something back you need to pay for your postage”

Helpful Report

Posted 6 years ago

“It’s great when you get a sale item but when you pay for delivery at £6.99 and the a return @£13.14 it’s isn’t vey good. You are the only company that charges for delivery and returns at a weight I think it’s a bit unfair. If it were free returns I would shop even more and the delivery is also a bit on the steep side as you pay a higher fee but still have to wait up to 5 days most company’s pay higher for nxt day I hope this can be altered”

Helpful Report

Posted 6 years ago

“Made two separate orders, one was ok, but another not, it took 4 days to write me that my order is cancelled,but it happened only then when i wrote 4 emails regarding this order.After that they wrote me that it will take 2-5 days for money back to my account,it is more than a week still not have money, dissapointed”

Helpful Report

Posted 6 years ago

“I feel like the smell is not as strong as the other ones I have used before.. I have been using this perfum for more than 20yrs..!”

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Posted 6 years ago

“In store the staff are inattentive and very unapproachable. Therefor I opted to purchase items online. The delivery cost is far too expensive, I received a package from Hermes and this was delivered free of charge and quicker, considering this cane from París.”

Helpful Report

Posted 6 years ago

“I have rated as a 3 star as I received the bag I ordered very quickly and it was packaged very well .... however the dust bag that should come with the bag wasn’t included ...... which is the reason I didn’t give a higher star ....... if my dust bag hasn’t been delivered by 30th July 2018 I will be returning my £1360.00 handbag for a full refund”

Helpful Report

Posted 6 years ago

“Paid next day delivery didn’t get it till 2 days later because it was weekend so why ask is it next day that was a present I needed next day my delivery should be refunded to my account”

Helpful Report

Posted 6 years ago

“I enjoy shopping with Cruise and do so a lot! I shop in Glasgow- outlet and main store in Ingram Street, where the staff are fantastic. I like shopping the website but would appreciate free returns . I recently made a return and it was quite expensive. I also think it could be a wee bit more user-friendly.”

Helpful Report

Posted 6 years ago

“Great service but delivery charge is ridiculous”

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Posted 6 years ago

“I feel the p&p charges are ridiculous and not even a free of charge return - a company as big as cruise/flannels should easily be able to offer this service”

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Posted 6 years ago

“The reason I chose acceptable is because I spent more than £200 on good and still have to pay for delivery. When I returned an item and have to pay for the return as well. Compare to other on line store above £70 is free delivery and the return always been free. Beside that I really like Cruise Fashion because you have a lot of items.”

Helpful Report

Posted 6 years ago

“I wasnt in the house so instead of dpd buzzing my next door neighbours house,they decided to leave my parcel on the steps outside my flat where anyone could have taken it.not the first time ive had problems with this courier either.”

Helpful Report

Posted 6 years ago

“Great communication and fast delivery. Although packaging of sunglass box was very damaged. Not great when its for a gift.”

Helpful Report

Posted 6 years ago

“Products arrived on time and in great condition. Price was competitive. I wasn’t impressed with the delivery charges - if you want to return any items you also have to pay for postage, this seems a little outdated and unfair.”

Helpful Report

Posted 6 years ago

“I feel that some of the brands are poorly stocked ie. sizes and range. Also, I find it ridiculous that I can spend a large sum of money on clothes and still be charged £6.99 for standard delivery- I find this an issue as other less expensive clothing sites can offer free standard delivery and, even, next day delivery at a cost still less than yourselves.”

Helpful Report

Posted 6 years ago

“Very poor sizing as I ordered all large and one top was extremely small on me and one was extremely big”

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Posted 6 years ago

“The price for delivery is shocking considering how much you are spending online. Also it’s doesn't include the return! Would much rather go in to a store.”

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Posted 6 years ago

“Delivery Quick But Expensive (£6.99). Returns are Not Free. I purchased a jacket over £300 and it was squeezed into a very small delivery bag. No care in the world for the garment. Thats why I returned the item.”

Helpful Report

Posted 6 years ago

“Delivery was quick but unfortunately Ive had to return the t-shirt as there was a small hole in the side”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews