CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent wrong shorts one i seen on wed online was grey and white sent out grey and black writing”

Helpful Report

Posted 6 years ago

“I think It’s crazy why shoo doesn’t have free postage when you spend over £50 or click and collect to shop is free to play all that money for a product and then £5.99 postage on top is a disgrace if you ask me when shops do better deals”

Helpful Report

Posted 6 years ago

“Delivery included a shirt I didn’t order. P&p expensive. Also having to pay for returns expensive.”

Helpful Report

Posted 6 years ago

“Overall delivery service is quick and efficient however ,I feel the delivery cost is far too high -standard delivery is £7.00 even if it’s only one item that is being ordered which can be very off putting in that situation -also if you want to return by your local post office (For those living in a rural area for example )again it’s the customer having to pay for this and as these goods are high cost it’s semsible to have the parcel insured for loss so this again is expensive .I would use both Cruise and Flannels more often if the initial delivery cost was lower and to be competitive in this market all returns should be free of charge . Also it would be really helpful if the customer could state online or in the app (for e.g like the Zara system )if you need to exchange for a different size and the new size could be reserved there and then and the stock being returned also then made available .Currently you have to return and hope the other size will be there by the time your parcel gets back to Cruise or otherwise re -orderand .pay for the items again and pay yet another delivery charge-..again this deters me a lot of the time sometimes from using Cruise . The other issue is around customer service and follow up -firstly the telephone number being extremely hard to find and then most of the time noone answers the phone or you are kept on hold for a long time .More promotion codes /discounts more often would also be a real incentive to use Cruise.”

Helpful Report

Posted 6 years ago

“That was my first time purchasing from cruise online. The delivery was prompt but I expect things to come in original packaging - I bought Agent provocateur pieces and they came in a cruise zip bag instead of the usual AP box. Which is not ideal when you’re buying a present.”

Helpful Report

Posted 6 years ago

“Eg. I had bought a pair jeans and a belt online which cost for delivery which I understand . The belt didn’t fit so I wanted to return it however I couldn’t return/exchange it in store, I had to post it off and pay for it and didn’t get my money back after a while. This is not a complaint just would like to put this out there and probably make a change, thanks.”

Helpful Report

Posted 6 years ago

“good delivery timescale but to charge £7 for delivery for a big company like this is scandalous”

Helpful Report

Posted 6 years ago

“Guys I’ve an email from DPD saying my parcel was at a neighbours. We was in at the time though so find this odd. I’ve been to the neighbours and the surname given isn’t them. Also they have no parcel. This was Friday, I’ve emailed DPD with no reply as yet. Is there anything you can do to help ? DPD code 15501972113011”

Helpful Report

Posted 6 years ago

“Clothes are fab but don’t understand why it’s £6.99 delivery when it’s DPD which is used by most shops for about £3-4 and the items cannot be returned in store which equates to a further £4 to return. £11 overall to receive and return something which didn’t fit - not the best service!”

Helpful Report

Posted 6 years ago

“Although I paid over £9 for next day delivery I was informed on the day it was meant to arrive that it would not be delivered, consequently meaning i was unable to wear the dress to the event i bought it for.”

Helpful Report

Posted 6 years ago

“Great products but postage costs are ridiculous.”

Helpful Report

Posted 6 years ago

“I love to deal with you always but there is a problem got me by the request is canceled by your party and due to the site Yalit solve the problem”

Helpful Report

Posted 6 years ago

“Firstly, I am of the opinion that cruise reviews its postage charge. It's unfortunate that if you buy almost £2000 worth of clothing you will pay for postage. At least there should be a benchmark amount (maybe £300) that will attract or require free postage. Also, there should be a paid return stamp in case customers want to return any unwanted item etc. Secondly, there should a point based system whereby points are allocated to customers on each purchase. Thirdly, there should be a voucher-based system to encourage and appreciate regular and even new customers. These are some of the ways to encourage and appreciate your customers. It is very important that some or all of these suggestions/recommendations are adopted. I believe if they're adopted there will a significant customer increase and also increase in purchases. Many thanks for this customer feedback opportunity.”

Helpful Report

Posted 6 years ago

“Very satisfied but think delivery charges are very expensive, hence 3*”

Helpful Report

Posted 6 years ago

“Jumper was as expected however thought for a small parcel the postage was very expensive”

Helpful Report

Posted 6 years ago

“Really great service when ordering & tracking delivery, although disappointed in expensive delivery charge. Now that I’ve had to return items , it cost me over £10 to return them. They were sent recorded next day delivery and after 1 week I have not received any confirmation the items have been received back or when I can expect a credit. So I’ve spent £17 on delivery fees and nothing to show for it. Will think twice about ordering again!”

Helpful Report

Posted 6 years ago

“Bad delivery time”

Helpful Report

Posted 6 years ago

“Good service but delivery is really expensive and won't be purchasing again from website”

Helpful Report

Posted 6 years ago

“Products came through ok and were what I was looking for. Delivery charges are extortionate and the fact you don't get free returns after paying so much for delivery in the first place is a bit of a joke. Will stick to shopping in the shops.”

Helpful Report

Posted 6 years ago

“I placed an order for a dress plus the added £6.99 delivery and it arrived within two days, this was excellent. However, I requested a Medium size but was sent a Small instead. In order to send the parcel back I then had to pay £8.71 postage for a delivery which was an incorrect item. It’s not an ideal first impression of shopping with Cruise. I would like to believe it’s a ‘one off’ error. Meantime one £15 out of pocket for an item I didn’t request.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews