CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cruise is an excellent clothing outlet as one of the subsidiary's of Sports Direct. The delivery charges are appalling. Same with Flannels. I feel as if they do not process the items quickly enough yet charge £6.99 for normal delivery. You could have offers such as ‘Free Delivery on Orders over £70’ etc. Great choice of clothes just the delivery charges which annoy me.”

Helpful Report

Posted 6 years ago

“I waited a lot longer than 3-5 working days for my parcel to arrive - albeit due to an outsourcing issue but was only alerted of this when I chased cruise up - very little correspondence from their end. In addition, the item sent was wrong. However I am giving a more generous rating as the contact I had with their customer services was very helpful.”

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Posted 6 years ago

“Products and all are fine but delivery is a pisstake”

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Posted 6 years ago

“No issue with ordering or delivery but very disappointed to receive a Burberry scarf in a plastic bag and not a proper Burberry box as looks very cheap and would have liked the box as giving as a present.”

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Posted 6 years ago

“Postage expensive with no free returns!”

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Posted 6 years ago

“Give okay delivery just need to do better by putting return label in the package the delivery person need to ring the bell and do not throw the package it on the floor as soon as they knock the door people still ppl packages if you pay for express u should have it 3 day”

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Posted 6 years ago

“Hi, i love shopping at Cruise, but the reason i shop online is so i can order a choice of items & try them on at home with shoes, etc. I dont like that P&P is £7 & then you have to pay for your own returns - wht is this? Most mail order offer a free return service. I am considering not shopping at Cruise again because of this. Thanks”

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Posted 6 years ago

“Very disappointed that I couldn’t return my item back to Belfast Store .. the postage to return item was £7.30 which seems ridiculous when I paid £6.00 for delivery . Most places I order from has Fred deliveries & returns . Due to this I won’t be ordering online again Wendy Palmer”

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Posted 6 years ago

“Hi, I ordered a coat which ended up to be big. As a result I paid 20 pounds shipping both ways (purchase and return). This will definitely stop me from buying at cruise as the shipping costs go to waste. I would strongly recommend at least free returns.”

Helpful Report

Posted 6 years ago

“Delivery is very fast, but the bag has a little problem, that’s let me feel bad. Can I change a new one?”

Helpful Report

Posted 6 years ago

“Good range of items on the website and very good sizing range in stock. Biggest downside I’ve always found with Cruise and other affiliated companies is the standard postage costs is a minimum £6.99 even after spending a four figure sum on two items and £9.99 on Next day delivery which in fact took 4 days for one of my items to arrive- albeit refunded postage costs after contacting Cruise. Many other retailers offer free delivery and returns even on a far lesser purchase cost which I find entirely possible for Cruise to offer up. Other than that,good service”

Helpful Report

Posted 6 years ago

“Ordered for next day delivery. Came next day but was very poor due to the shoes not being put on properly and the way it looked was rubbish. Not satisfied due to the shoes having marks on the sole too.”

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Posted 6 years ago

“Item was great but having to pay £6.99 after spending £180 is a joke, free delivery should be applied after spending a certain amount.”

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Posted 6 years ago

“I think if you improve the shipping service for international customer, it would be better”

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Posted 6 years ago

“Once my returned item has been dealt with I can give a better review pleased with the quick delivery sent back an item on day I received my order on a next day signed delivery and have had no response on it yet apart from that very pleased with everything else”

Helpful Report

Posted 6 years ago

“got sent a cp fleece which didn’t have the goggle? all stuff should be checked before being sent will be hesitating to use again”

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Posted 6 years ago

“I think Cruise has a great selection of the latest fashion. I don’t like the fact the delivery is £5.99 when spending allot on the clothing.”

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Posted 6 years ago

“Nice product at a good price - overly expensive postage is the only drawback.”

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Posted 6 years ago

“Still waiting to hear from use about my refund when does it go in my account”

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Posted 6 years ago

“still waiting for refund item recieve back last week ,so not happy”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews