CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket was good”

Helpful Report

Posted 6 years ago

“The service from Cruise has been absolutely fine. I do think the postage is overpriced. The negative comments really come with the courier service. DPD were due to deliver my parcel on Friday last week. We are not on Wednesday & the parcel has still not arrived. I got an email from Cruise last week to advise that the parcel had been collected by the Courier, however, DPD stated they had not collected the parcel until yesterday. Given the price of postage, and the fact I do not yet have the parcel. I do not feel the service has been very good.”

Helpful Report

Posted 6 years ago

“Good service, fast postage, however £7.00 is very expensive for postage. There should be a collect from store option that is free or mimimum charge. I would buy more if the delivery wasn’t as expensive.”

Helpful Report

Posted 6 years ago

“Prices are confusing bought a jumper online in the sale for £125 with another £6.99 which is a joke same jumper in store for £88”

Helpful Report

Posted 6 years ago

“Cloths came dirty, package wasn’t ripped as I delivered them to myself, but took them back and exchanged for clean cloths”

Helpful Report

Posted 6 years ago

“Delivery charge when other retailers give you the option of orders over certain amount spent, offer you free delivery and free returns also, could cruise/sports direct take up on this offer”

Helpful Report

Posted 6 years ago

“Received belt at states time - excellent. However belt arrived in a Jiffy bag wrapped in plastic ‘popper’. I would have thought as per previous purchases I would have received belt in cruise box.”

Helpful Report

Posted 6 years ago

“I bought a pair of shoes from the Cruise online outlet. While the buying process was easy and trouble free, I feel that Cruise should offer free delivery for products over a certain price. I had to pay 7 pounds delivery fee for standard delivery of a product worth 177 pounds. Please change this policy.”

Helpful Report

Posted 6 years ago

“But disappointed in spending £522 but get no £50 off voucher because someone of the stuff I bought was already discounted .It shouldn't matter .I still spent over £250.I spend a lot of money online and in my local cruise store .”

Helpful Report

Posted 6 years ago

“Happy with products, however feel the delivery charge is not competitive with other company’s.”

Helpful Report

Posted 6 years ago

“Won’t be shopping online again with cruise £10 for delivery then £15 for returners . 3 items keeped one so my1 item cost £145 instead of £120”

Helpful Report

Posted 6 years ago

“I would like to get return my items but I got no invoices or any help with how I can send these items back. Also the tops came without any packing. Please help if u can Thank.u”

Helpful Report

Posted 6 years ago

“Ordered a boss jumper for my husband as a Christmas gift and when it arrived I was disappointed with the product so sent it back straight away”

Helpful Report

Posted 6 years ago

“Good choices but when items aren't suitable that you've bought online, it's a real hassle to return them as you can't return them to a store and it's expensive to send back.”

Helpful Report

Posted 6 years ago

“No problems with order. Disappointing there is no returns lable. Pay for your own returns is ridiculous considering the amount of money spent.”

Helpful Report

Posted 6 years ago

“Good service however would have preferred an option to collect at store as the delivery charge of £6.99 I feel was excessive”

Helpful Report

Posted 6 years ago

“Free returns would encourage me to shop here more often.”

Helpful Report

Posted 6 years ago

“Presentation is key , I found that my clothes could have been better presented , I spent 7 pounds on delivery which didn't please me , but all round good website and clothes to choose from”

Helpful Report

Posted 6 years ago

“I ordered 2 pairs of training shoes which the web site permitted me to do however 2 days later I received an email to say that one of the selections I had made was out of stock. If they were out of stock the system should not have permitted me to order them.”

Helpful Report

Posted 6 years ago

“Hi I’ve been a long term customer of cruise and spent thousands of pounds and the one thing I think could improve is the delivery charge it’s unreal the cost or delivery and you get no rewards for being a loyal customer either.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews