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CRUISE Reviews

3.9 Rating 11,534 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,534 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
47
Anonymous
Anonymous  // 01/01/2019
I find its better to shop on line with cruise as when you visit the shop its like no ine enjoys working there and they look so miserable .the happiest person there is the security guy
Helpful Report
Posted 6 years ago
Delivery costs are too high; free delivery on overs over a certain amount should be given.
Helpful Report
Posted 6 years ago
Could do with adding free delivery if spending over such an amount
Helpful Report
Posted 6 years ago
I would have scored higher but think your postage is expensive considering the price of your clothing.
Helpful Report
Posted 6 years ago
My item arrived on time but the way this item was packed was atrocious £250 item just in foam sheet no bag/box at all.
Helpful Report
Posted 6 years ago
Expensive
Helpful Report
Posted 6 years ago
Rather good,but the stone island packaging was ripped
Helpful Report
Posted 6 years ago
Was happy as sweatshirt arrived within a day but now waiting for a replacement sweatshirt in bigger size 👍
Helpful Report
Posted 6 years ago
I would buy more if Mike Ashley wasn’t involved.
Helpful Report
Posted 6 years ago
the 6.99 delivery charge is not in any way competitive with rival sites who offer free charge or pick up
Helpful Report
Posted 6 years ago
I would like more free delivery and returns. I would purchase a lot more if this was an option.
Helpful Report
Posted 6 years ago
easy to order, quick payments, delivery and the clothing purchased was exactly as described, nothing i wouldn't expect from a quality retailer such as Cruise. My only gripe which has stopped me from purchasing many more items and sadly using a competitor was simply down to your postage charge or lack of option to collect in store for free.
Helpful Report
Posted 6 years ago
Pretty poor aftersales not dealt with with any courtesy.. you expect more when paying for high end goods really. Again probably won’t use again Sorry
Helpful Report
Posted 6 years ago
Good service but do feel that delivery should be free if you spend over £100
Helpful Report
Posted 6 years ago
Service was good in store, delivery was great. Was on time. But the fact I have to spend £7 for STANDERED delivery I think this is appalling.
Helpful Report
Posted 6 years ago
I emailed you several times, but I did not get a reply. Service is not good. And I think I buy often But there are no discount codes or vip benefits Other shops offer me various services
Helpful Report
Posted 6 years ago
to return items it costs. not good, some product like sizes of jumper the small looks like it larger
Helpful Report
Posted 6 years ago
Clothing and shoes have great choices. I bout items in sale which was great. Shopped instore and online - I do prefer instore however I find the staff rather miserable and not very welcoming. Online seem to have more selection and I would prefer this instore to help save the high streets.
Helpful Report
Posted 6 years ago
My Jacob Cohen jeans still had security tag on which I managed to remove at a local shop but has left a hole in lower part of the Jean !!
Helpful Report
Posted 6 years ago
It’s a shame you have to pay to return items. Otherwise ok service.
Helpful Report
Posted 6 years ago
CRUISE is rated 3.9 based on 11,534 reviews