CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find its better to shop on line with cruise as when you visit the shop its like no ine enjoys working there and they look so miserable .the happiest person there is the security guy”

Helpful Report

Posted 6 years ago

“Delivery costs are too high; free delivery on overs over a certain amount should be given.”

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Posted 6 years ago

“Could do with adding free delivery if spending over such an amount”

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Posted 6 years ago

“I would have scored higher but think your postage is expensive considering the price of your clothing.”

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Posted 6 years ago

“My item arrived on time but the way this item was packed was atrocious £250 item just in foam sheet no bag/box at all.”

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Posted 6 years ago

“Expensive”

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Posted 6 years ago

“Rather good,but the stone island packaging was ripped”

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Posted 6 years ago

“Was happy as sweatshirt arrived within a day but now waiting for a replacement sweatshirt in bigger size 👍”

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Posted 6 years ago

“I would buy more if Mike Ashley wasn’t involved.”

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Posted 6 years ago

“the 6.99 delivery charge is not in any way competitive with rival sites who offer free charge or pick up”

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Posted 6 years ago

“I would like more free delivery and returns. I would purchase a lot more if this was an option.”

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Posted 6 years ago

“easy to order, quick payments, delivery and the clothing purchased was exactly as described, nothing i wouldn't expect from a quality retailer such as Cruise. My only gripe which has stopped me from purchasing many more items and sadly using a competitor was simply down to your postage charge or lack of option to collect in store for free.”

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Posted 6 years ago

“Pretty poor aftersales not dealt with with any courtesy.. you expect more when paying for high end goods really. Again probably won’t use again Sorry”

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Posted 6 years ago

“Good service but do feel that delivery should be free if you spend over £100”

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Posted 6 years ago

“Service was good in store, delivery was great. Was on time. But the fact I have to spend £7 for STANDERED delivery I think this is appalling.”

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Posted 6 years ago

“I emailed you several times, but I did not get a reply. Service is not good. And I think I buy often But there are no discount codes or vip benefits Other shops offer me various services”

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Posted 6 years ago

“to return items it costs. not good, some product like sizes of jumper the small looks like it larger”

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Posted 6 years ago

“Clothing and shoes have great choices. I bout items in sale which was great. Shopped instore and online - I do prefer instore however I find the staff rather miserable and not very welcoming. Online seem to have more selection and I would prefer this instore to help save the high streets.”

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Posted 6 years ago

“My Jacob Cohen jeans still had security tag on which I managed to remove at a local shop but has left a hole in lower part of the Jean !!”

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Posted 6 years ago

“It’s a shame you have to pay to return items. Otherwise ok service.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews