CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service , good gear , only criticism is that delivery is 6.99 and not guaranteed for next day , they delivery using dpd anyway and at 6.99 it should be a next day service”

Helpful Report

Posted 7 years ago

“Good choice of clothes but the brand-specific sizing details are very poor and a standard delivery charge of 6.99 is bordering on ridiculous especially as it’s not next-day delivery and that it’s not packaged with particular care...my items arrived in a cruise bag inside a plastic bag. These minor changes could make the whole experience better.”

Helpful Report

Posted 7 years ago

“The box was dirty and the trainers had a few dirty marks on them, having recently ordered similar trainers from the designers website also there was no comparison when I got your pair, surprised as when you go in store to Cruise the service is above and beyond but delivery wasn’t great. I cleaned the box and trainers but I shouldn’t have had to do that to brand new Gucci trainers. Thanks”

Helpful Report

Posted 7 years ago

“Going choice of clothes, but delivery cost is beyond ridiculous”

Helpful Report

Posted 7 years ago

“Considering CRUISE and FLANNELS are the same company, it seems far better to order form CRUISE as it just a far better process. The problem is that the postage costs are a complete rip off compared to other stores, making both CRUISE and FLANNELS last resorts for shopping. £6.99 to post any item is bordering on theft, especially as unlike 90%+ other retailers, you can have the item sent to any store free of charge.”

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Posted 7 years ago

“Great service. But I don’t agree with paying for returns .”

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Posted 7 years ago

“Happy with the service and the items that I bought...HOWEVER! I bought Versace trainers and Armani jeans which after only wearing once in dry weather the dye from the jeans have stained my trainers! Which I am not happy about as both items were very expensive!! I have emailed your company with pictures as evidence of the damage done by the jeans onto the trainers.”

Helpful Report

Posted 7 years ago

“I tried soooo many ways to remove the tag on the shoe bottom. It still remains a biiig dark pattern on my shoes!”

Helpful Report

Posted 7 years ago

“There were some issues with Paypal and I could do my order for a few days. It took ages (3-4 days) for Cruise to respond to email, which is a poor experience when ordering online. Once the order was placed, the items arrived within a few days to Sweden.”

Helpful Report

Posted 7 years ago

“Poor customer service, received wrong item, nobody answered to my message about it.”

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Posted 7 years ago

“A lot items”

Helpful Report

Posted 7 years ago

“I was happy with extra 20% discount but disappointed when I called shop to organise in shop exchange for smaller size I couldn’t as I was told online is a completely different and couldn’t be done . Now I’ve posted at a cost of £11 and need to hope my size will be still available.”

Helpful Report

Posted 7 years ago

“fast delivery, good selection of product. however necklace came all tangled, so not happy about that but usually really good service”

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Posted 7 years ago

“The only problem I found was it was £7 for delivery after spending over £60 with you and that was only for standard delivery apart from that the service was good Thankyou”

Helpful Report

Posted 7 years ago

“Sent back my kenzo t shirt as it came as a xl just it’s still not arrived and had no further notice when will be here”

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Posted 7 years ago

“The staff at cruise are very friendly and have built up a repour with Johnny,davey,and max since iv been shopping there Was sad to see Michelle leave Sometimes stock is very low on combats and various items and I feel there were some great pieces from stone island and cp company that you failed to get in which was a disappointment”

Helpful Report

Posted 7 years ago

“The product was fine and delivery time was great. The only fault i have with using this website is that you have to pay £6 for standard delivery. Most websites charge this for next day delivery. What also makes this worse is that i chose to collect it from a store and i was still charged the over priced delivery cost.”

Helpful Report

Posted 7 years ago

“I often never order from cruise as the delivery charge is more than anywhere else also if u have to return u charge with that u should have free delivery over x amount with free delivery”

Helpful Report

Posted 7 years ago

“I ordered a Burberry coat from Cruise, the coat was as good as it was shown on the pictures, however the Cruise guys messed up with the details. They enclosed the coat in a generic garment case, probably suitable for suits, smaller than the one that is required for a coat.. the result was that the coat reached wrinkled to hell so then I had to go find a dry cleaner shop to iron it with steam to return it back to an acceptable shape. Come on you guys, put some more effort the next time pleaseeeee”

Helpful Report

Posted 7 years ago

“Great service and fast delivery but resent the 6.99 postage, many times it makes me purchase from similar shops that offer free delivery”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews