CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pacrel never arrived! Although courrier was to blame. Had to cancel my order as it was required for holiday and there was no replacement in stock.”

Helpful Report

Posted 7 years ago

“I placed a Gucci bag, while the package is really poor. It comes with only a post bag. No box. No protection. My Gucci bag gets almost trampled during the shipping. Really hope the boutique could improve their way of packaging. However, fast delivery.”

Helpful Report

Posted 7 years ago

“one item arrived soiled and creased and customer services are super-slow - or possibly not interested - to deal with it.”

Helpful Report

Posted 7 years ago

“Shirt cut like the 90s. Not good. Sending back for a smaller size which will hopefully fit better. Will have to pay even more postage now. Not happy considering shirt was £85.”

Helpful Report

Posted 7 years ago

“Weren't bad but was promised 20% from 4/10/2017 to 4/11/2017 and code didn't work so had to pay full whack kinda miffed off as I've been a consistent customer! In future ill go elsewhere goodbye.”

Helpful Report

Posted 7 years ago

“To be honest I'm bit disappointed as I spent £1340 On handbag for my partner and gift wasn't gift wrapped or in a nice gift bag.”

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Posted 7 years ago

“"The trainers were 2 different colours so they sent me an mismatched pair and the dress didn't have its belt.\r\nI alos had to pay for the postage to return despite this being completely the fault of the store.\r\nExtremely disappointed."”

Helpful Report

Posted 7 years ago

“Last 2 items av ad wright item wrong colour. kept them cause service not to good when you ring.”

Helpful Report

Posted 7 years ago

“Boss aftershave purchased for a gift but box damaged so unable to give it to friend”

Helpful Report

Posted 7 years ago

“The two tops were disappointing. One was extremely shabby and very creased. The other I suspect had been worn and then returned. The handbag had obviously been used and did not have a dust bag. It is very doubtful I will be using Cruise again due to the poor quality. It was like a second hand shop and no what I have come to expect from Cruise/Flannels.”

Helpful Report

Posted 7 years ago

“Cruise are great but the delivery company used are not. I would seriously think twice about ordering anything else if it is to be delivered by DPD.”

Helpful Report

Posted 7 years ago

“Shopping website is fine, but can’t beleive you charge postage and packing for orders over a £100. We recently bought a top at £350 and paid £5.99 postage, I think this is terrible. Also, shop very overpriced”

Helpful Report

Posted 7 years ago

“I received a confirmation email from cruise that my order had been dispatched, but it never made it to the delivery company DPD. This resulted in the item I had purchased being sold out by the time I contacted cruise to find out why my purchase hadn't arrived. It was really disappointing. There didn't seem to be any reason why this had happened.”

Helpful Report

Posted 7 years ago

“Perfume came with a sale sticker on it which was less than what I had paid. It was embarrassing as it was a gift”

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Posted 7 years ago

“Terrible normally is fantastic however, sent me the wrong jacket from what I ordered and still waiting on the correct one!”

Helpful Report

Posted 7 years ago

“Size was incorrect on the product label so the top was the wrong size.”

Helpful Report

Posted 7 years ago

“The items of clothing that I purchased for my son need to be return cause they are loung wear and it didn't say in the description”

Helpful Report

Posted 7 years ago

“DPD delivery service was poor. Took a long time to arrive and dpd gave me false promises regarding when I would have my order. No issues with cruise or the product just your delivery service”

Helpful Report

Posted 7 years ago

“I was sent the wrong colour of item then very disappointed to discover the Ingram street shop unlike most other high street shops, doesn't accept online returns, as a very regular cruise shopper this was my 2nd worst experience with the store”

Helpful Report

Posted 7 years ago

“Quality different to the tops in the store, i bought a polo shirt in store on the Monday and was soft and sat nice when on and these ones were different quality and smaller. I ordered a pack of 2 t-shirts as a gift and the box they came in was falling apart ripped and open”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,534 reviews