CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you do more promotions people will keep an eye on your website”

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Posted 4 years ago

“Good service great offers resonable prices quick delivery love it.”

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Posted 4 years ago

“Cruise has a great selection & choice though I think having to pay for shipping is not what u expect when spending these prices”

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Posted 4 years ago

“Very satisfactory services.”

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Posted 4 years ago

“Was slightly concerned , but proved unfounded . Product and service excellent .”

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Posted 4 years ago

“Ordering was straight forward and fast delivery, though delivery cost is too high in my view.”

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Posted 4 years ago

“Quality products but postage way to high. When the cost of the goods are as expensive as they are postage should be free. Even over £100? Free returns should also be available like other companies offer”

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Posted 4 years ago

“Very good quality and never had any bad service ..only minor thing some things not in size but as they say first come first served”

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Posted 4 years ago

“It’s a great online shopping site with great prices. The only complain I can come with it’s the delivery. It’s quite slow, have been waiting for over a week now. Otherwise from that it’s a great shopping place.”

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Posted 4 years ago

“It was a good service but was very disappointed to have paid extra for next day delivery and not receive it next day”

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Posted 4 years ago

“Very good shop, amazing range of clothes available even on the outlet which is perfect when your wanting to get the designer clothes but not at full price”

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Posted 4 years ago

“Could’ve been better received a scarf I had bought online had arrived with a tag on it and to do exchanges and refunds you have to send it back and pay for postage!!! When it could be done in a cruise store easily is ridiculous a massive company like cruise shouldn’t have to make customers pay for returns”

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Posted 4 years ago

“Pleased with item bought”

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Posted 4 years ago

“Excellent as always... no problem, sizing perfect, packaged appropriately and arrived on time. The postage is a bit of a rip off compared to other shops but otherwise no complaints.”

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Posted 4 years ago

“Jumper lovely, son is pleased, only thing is delivery is too expensive, most shops charge free for over £70+ items”

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Posted 4 years ago

“Cruise has a great selection of high end goods at great prices! But shipping time isn’t the best overseas!!!!”

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Posted 4 years ago

“My sons shop a lot from Cruise online, but what l cannot understand that you can charge £6.95 for delivery on a t-shirt/ sweatshirt that costs £105-£200, l think when someone is spending over a certain amount it should be free or even standard which is normally £2.95.”

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Posted 4 years ago

“Order came on time only disappointing thing is when you spend a lot of money and the packaging that it comes in is rubbish”

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Posted 4 years ago

“Good service but need more discount for birthday”

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Posted 4 years ago

“i have recently spent £519 during the promotion however I have still not received my £100 voucher which I believe was supposed to be emailed to me on the 6th December Can you advise?”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews