CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 44(xs) and received a 40. Emailed customer service with a picture of label on garment and attached label. They were extremely unhelpful. Will never use again. Would definitely not recommend.”

Helpful Report

Posted 6 years ago

“All you team are lier and the worst customer service I ever known”

Helpful Report

Posted 6 years ago

“Good service but think postage £6.99 a bit much on goods over £100 not so good in store returned goods too big same garment hanging there same price Can't change in store Two postages and travel costs to go there NOT happy”

Helpful Report

Posted 6 years ago

“This experience has been far from satisfactory. Chose delivery method from the website, only for it not to be valid. A week later and I still haven’t received the order, which is allegedly on it’s way back to Cruise before being resent to an alternative address. This could all have been avoided had the staff member in the Ingram Street store ordered my size rather than tell me to go to a shop 15 miles away. Therefore making me order online. I’ve been shopping at Cruise for over twenty years. Unfortunately their customer service has declined in that time, particularly the helpfulness of some instore staff.”

Helpful Report

Posted 6 years ago

“Il write review if my parcel ever gets found or delivered , right now its not looking to good since it was nearly 2 weeks ago i put my order in”

Helpful Report

Posted 6 years ago

“Not received”

Helpful Report

Posted 6 years ago

“Sent out faulty item, I had to pay to return it and when receiving the refund for the faulty item did not refund my cost for returning. Absolute disgrace 👎💩”

Helpful Report

Posted 6 years ago

“My experience with Cruise was a poor one. My son ordered an expensive top on a Sunday - paid next day delivery - didn’t arrive until late Monday. Emailed several times - eventually got a response several days later simply saying “ no next day delivery st weekends. This should be in BOLD print next to the delivery options. Would not shop on line with you again. No apology / nothing. Poor “ service “”

Helpful Report

Posted 6 years ago

“worst service ever”

Helpful Report

Posted 6 years ago

“Still nawt revived my order”

Helpful Report

Posted 6 years ago

“very poor service Gucci trainer £450 box damaged Giuseppe trainers at £500 trainers was marked”

Helpful Report

Posted 6 years ago

“Said I would get help but didn’t”

Helpful Report

Posted 6 years ago

“Still not received my sweater over a week since I ordered it with next day delivery.”

Helpful Report

Posted 6 years ago

“Not good service from the store on George Street Edinburgh.”

Helpful Report

Posted 6 years ago

“I haven’t received my item and it was for next day delivery as DPD can’t find my house ?”

Helpful Report

Posted 6 years ago

“My order arrived very quickly, the next day, however, it was completely the wrong garment. When I took it to the pick up point to return it, the guy told me he had another customer return an item from Tessuti the previous day for the same reason. Obviously something going wrong at the warehouse. I wouldn’t order again unless I was convinced this wouldn’t happen again.”

Helpful Report

Posted 6 years ago

“Disrespectful store”

Helpful Report

Posted 6 years ago

“Rubbish sent wrong colour of order and when sent to return cost more for delivery again and didn’t even have the colour I wanted anymore. Dissapointed.”

Helpful Report

Posted 6 years ago

“I ordered a £450 pair of Gucci trainers. They arrived clearly worn. I complained and was advised they were out of stock so could either get a full refund or £20. I felt this amount was pretty low considering I provided pictures of the damage however reluctantly kept them as I had already wasted so much time and energy I didn’t want to end up with no trainers.”

Helpful Report

Posted 6 years ago

“I’m giving a 1 as there is no option of zero stars. I had a large order delivered to a collection location, none of the stuff fits true to size. I ordered from cruise yet it shows up in a flannels bag. I was returning all items in the order and there is no return postage labels or option to leave at the collection location. To return the order it cost me £13 not a lot of money in the grand scheme of things but I shouldn’t have to pay it none the less. They do not allow you to return items at stores or any of the other business the rat that is Mike Ashley owns. I sat on hold to customer service for over an hour with no one picking o the phone. Dissatisfied is an understatement.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews