CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my parcel”

Helpful Report

Posted 7 years ago

“Offer was a £50 discount on your next order if the current order was over £250. First order was £300+. No discount code provided - offer stated this wasn’t necessary. Placed our next order - no £50 discount. Tried to cancel it - no joy. One inaccurate response to several emails. Terrible.”

Helpful Report

Posted 7 years ago

“I received my 1st order 14/12/18 and unfortunately the coat was faulty I sent photos of this as requested and this is still not resolved and I would have liked to had the replacement before Christmas but i would find this highly unlikely Thanks isaac”

Helpful Report

Posted 7 years ago

“Disgraceful service. I ordered 2 Kenso scarfs. They were delivered unpackeged, knotted and creased. One scarf labeled but crumpled and torn, the other no label at all. The scarfs were stuffed into a Van Mildert bag and posted. I am extremely dissapointed and inable to give the scarfs as presents.”

Helpful Report

Posted 7 years ago

“Clothes far too big not like online picture and have to pay for delivery and returns!!!!”

Helpful Report

Posted 7 years ago

“All good on time no problems”

Helpful Report

Posted 7 years ago

“Paid £9.99 for next day delivery now nearly 48 hours and still not received item”

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Posted 7 years ago

“Not much point paying for next day delivery when it takes three days anyway!!”

Helpful Report

Posted 7 years ago

“I had to pay a lot of tax because cruise they did write about FTA certification. Moreover the Packaging condition is very poor.”

Helpful Report

Posted 7 years ago

“Having spent over £800 on my order, to my astonishment, I was then charged for delivery. Absolutely disgusted. Horrendous customer service.”

Helpful Report

Posted 7 years ago

“I haven’t received my parcel till to date.”

Helpful Report

Posted 7 years ago

“I would give 0 if I could, awful company. There customer service is disappointing! Did not receive my parcel, still waiting on an update despite me emailing them 3 times. Please avoid.”

Helpful Report

Posted 7 years ago

“Not impressed one bit! Had so many problems with the delivery and also with customer services after I complained Really not happy Feel free to call me regarding my issues on 07818863485. I’m not expecting a call as I don’t think you view the complaints are taken serious Such a shame as the clothes you sell are good”

Helpful Report

Posted 7 years ago

“Still waiting for an answer to an email I sent and a refund absolute joke”

Helpful Report

Posted 7 years ago

“Paid for next day delivery, didn’t come until 5 days later. Reason it was late because the postage label was wrong! Nothing been said from Cruise”

Helpful Report

Posted 7 years ago

“I sent the item back over a week ago and I still haven’t had an email, refund or anything !! Poor”

Helpful Report

Posted 7 years ago

“Still havent received my parcel even though I paid extra for quicker delivery.”

Helpful Report

Posted 7 years ago

“Why is it I can get a refund if I order online, but I can't if I buy in the store? It seems like an arbitrary way of making sure you get to keep customers money. I can go to any other shop and get a refund. Not happy.”

Helpful Report

Posted 7 years ago

“INCORRECT ITEM RECEIVED AND TOOK 3 DAYS TO OBTAIN THE CORRECT ITEM”

Helpful Report

Posted 7 years ago

“Spent £232 online and at no point did it tell me that if I spent a further £18 I would receive a free £50 voucher! Felt that was bad customer information and service!”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews