CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my cruise delivery yet as dpd has lost my parcel and cruise is refusing to resend my parcel.”

Helpful Report

Posted 7 years ago

“too expensive for delivery,especially when you have made a purchase of 170.00 twice,should be free & also cannot return items to shop when they dont fit,have to send them back online & pay for this again & wait weeks to get the items exchanged.”

Helpful Report

Posted 7 years ago

“Extremely disappointed in such a poor service . Ordered an £800 coat last Friday and received an email saying it would be delivered Monday. E mail came tue morn to say parcel had just been collected . I contacted courier who had no record of this so contacted cruise online . No one bothered checking this and I phoned wednesday and explained there was no collection. I had to phone again ( 1 hour on hold ) Thursday only to be told coat was lost . I told you that on tue. No one bothered checking and I'm now left without a coat for what was a Xmas present. I shouldn't really have to contact yourselves to tell you parcel was missing should I??? Granted I know you are extremely busy at this time but with a bit more diligence this could have been noticed at first instance .”

Helpful Report

Posted 7 years ago

“Dreadful customer service, waited 20 minutes even tho I was number 2 in the queue! Still waiting on my refund 10 days later. Not happy.”

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Posted 7 years ago

“Bought my wife a YSL BAG For Christmas gift at £1620 and they sent the wrong one out because the one I ordered was not in stock. Spend nearly a week between emails and two phone calls about hour each time trying to resolve matter return item and receive refund. Really disappointed. With this service”

Helpful Report

Posted 7 years ago

“My problem isn’t with cruise as my parcel was despatched on time it’s with the delivery company they used DPD. The driver admitted he signed for my parcel himself using my name then the parcel disappeared or stole by the driver and I still haven’t been refunded or recieved a new delivery. Christmas ruined. Thanks a lot cruise. 👍”

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Posted 7 years ago

“I never received my parcel”

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Posted 7 years ago

“Offer was a £50 discount on your next order if the current order was over £250. First order was £300+. No discount code provided - offer stated this wasn’t necessary. Placed our next order - no £50 discount. Tried to cancel it - no joy. One inaccurate response to several emails. Terrible.”

Helpful Report

Posted 7 years ago

“I received my 1st order 14/12/18 and unfortunately the coat was faulty I sent photos of this as requested and this is still not resolved and I would have liked to had the replacement before Christmas but i would find this highly unlikely Thanks isaac”

Helpful Report

Posted 7 years ago

“Disgraceful service. I ordered 2 Kenso scarfs. They were delivered unpackeged, knotted and creased. One scarf labeled but crumpled and torn, the other no label at all. The scarfs were stuffed into a Van Mildert bag and posted. I am extremely dissapointed and inable to give the scarfs as presents.”

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Posted 7 years ago

“Clothes far too big not like online picture and have to pay for delivery and returns!!!!”

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Posted 7 years ago

“All good on time no problems”

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Posted 7 years ago

“Paid £9.99 for next day delivery now nearly 48 hours and still not received item”

Helpful Report

Posted 7 years ago

“Not much point paying for next day delivery when it takes three days anyway!!”

Helpful Report

Posted 7 years ago

“I had to pay a lot of tax because cruise they did write about FTA certification. Moreover the Packaging condition is very poor.”

Helpful Report

Posted 7 years ago

“Having spent over £800 on my order, to my astonishment, I was then charged for delivery. Absolutely disgusted. Horrendous customer service.”

Helpful Report

Posted 7 years ago

“I haven’t received my parcel till to date.”

Helpful Report

Posted 7 years ago

“I would give 0 if I could, awful company. There customer service is disappointing! Did not receive my parcel, still waiting on an update despite me emailing them 3 times. Please avoid.”

Helpful Report

Posted 7 years ago

“Not impressed one bit! Had so many problems with the delivery and also with customer services after I complained Really not happy Feel free to call me regarding my issues on 07818863485. I’m not expecting a call as I don’t think you view the complaints are taken serious Such a shame as the clothes you sell are good”

Helpful Report

Posted 7 years ago

“Still waiting for an answer to an email I sent and a refund absolute joke”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews