CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the steep delivery costs. The item was not available to collect instore so was forced to pay the steep delivery cost of £7 for one item that cost £88. I think for that price delivery should be included?? The sister store, Flannels offers delivery to store but not Cruise. When the item did arrive it was in a Flannels bag!! Very annoying. Will avoid in future and cannot recommend”

Helpful Report

Posted 6 years ago

“Ordered two items. You took 5 days to tell me one item was out of stock. You then said the other item would take a further 4 days before being delivered (xmas eve) which therefore left me worrying if I would be missing an item for the big day.”

Helpful Report

Posted 6 years ago

“I recently bought a pair of Giuseppe Zanotti heels. When they arrived the soles were damaged and worn. I was really disappointed as I had paid £9.99 for delivery and was planning to wear the shoes on Christmas Day. I contacted cruise customer service by email to report this and to arrange collection of shoes as I am not willing to pay return postage for faulty items and expect delivery charges to be refunded back to me. I got a reply from cruise to say they will pass it to quality control and see what can be done.”

Helpful Report

Posted 6 years ago

“The item I purchased was not in stock. After 3 days I still have not received the refund and the item is listed again on the website. Sent several emails to customer service, no reply at all! Bad service this time.”

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Posted 6 years ago

“Would never buy from again! Nearly a week after paying for next day delivery still not received my item! Christmas pressie epic fail! The delivery company the use is worst in the UK!”

Helpful Report

Posted 6 years ago

“Terrible service! I ordered Christmas presents from cruise and there was an issue with the courier delivering them to my selected click and collect store. Instead of cruise contacting me for an alternative address or even asking the courier to deliver it to another click and collect store near by they told the courier to return my items to them 3 days before Christmas. I had no presents for my brother and my dad. Shocking service!”

Helpful Report

Posted 6 years ago

“Im very upset and it is 2nd time happen to me where all three set boxes of shoes are terribly damaged. Please review your courier level of services. Appreciate handle with care and use double boxes as used by Caliroots where a very nice packaging and intact as shown at photo. Thank you”

Helpful Report

Posted 6 years ago

“Really poor. £250 order and £100 pair of trainers that look like they were kicked around your warehouse. Smashed up box and dirt marks all over them. Contacted Cruise but no reponse. Premium goods, sub standard service.”

Helpful Report

Posted 6 years ago

“Price of postage and returns is disgusting”

Helpful Report

Posted 6 years ago

“I paid £9.99 for next day delivery and didnn't receive it until after. What's the point offering it if it's not going to happen? Fuming.”

Helpful Report

Posted 6 years ago

“Would not rush back to shop with cruise... no cash refund?? Exchange or gift note only?? Never had the size I needed in-store after finding the trainers I bought as I gift where too big.. was told I could not get a refund... to then be given a credit note to order online THEN have to pay another £6.99 for delivery! Very disappointing considering higher end shops I.e HARVEY NICHOLS & LOUIS VUITTON offer a 14 day refund... very disappointed and don't think I'd shop again..”

Helpful Report

Posted 6 years ago

“Havnt received my order yet :(”

Helpful Report

Posted 6 years ago

“Disappointed”

Helpful Report

Posted 6 years ago

“I haven’t received my cruise delivery yet as dpd has lost my parcel and cruise is refusing to resend my parcel.”

Helpful Report

Posted 6 years ago

“too expensive for delivery,especially when you have made a purchase of 170.00 twice,should be free & also cannot return items to shop when they dont fit,have to send them back online & pay for this again & wait weeks to get the items exchanged.”

Helpful Report

Posted 6 years ago

“Extremely disappointed in such a poor service . Ordered an £800 coat last Friday and received an email saying it would be delivered Monday. E mail came tue morn to say parcel had just been collected . I contacted courier who had no record of this so contacted cruise online . No one bothered checking this and I phoned wednesday and explained there was no collection. I had to phone again ( 1 hour on hold ) Thursday only to be told coat was lost . I told you that on tue. No one bothered checking and I'm now left without a coat for what was a Xmas present. I shouldn't really have to contact yourselves to tell you parcel was missing should I??? Granted I know you are extremely busy at this time but with a bit more diligence this could have been noticed at first instance .”

Helpful Report

Posted 6 years ago

“Dreadful customer service, waited 20 minutes even tho I was number 2 in the queue! Still waiting on my refund 10 days later. Not happy.”

Helpful Report

Posted 6 years ago

“Bought my wife a YSL BAG For Christmas gift at £1620 and they sent the wrong one out because the one I ordered was not in stock. Spend nearly a week between emails and two phone calls about hour each time trying to resolve matter return item and receive refund. Really disappointed. With this service”

Helpful Report

Posted 6 years ago

“My problem isn’t with cruise as my parcel was despatched on time it’s with the delivery company they used DPD. The driver admitted he signed for my parcel himself using my name then the parcel disappeared or stole by the driver and I still haven’t been refunded or recieved a new delivery. Christmas ruined. Thanks a lot cruise. 👍”

Helpful Report

Posted 6 years ago

“I never received my parcel”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews