CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Philip plein belt for £252 but was posted a diesel t shirt with the £252 barcode on it, shocking”

Helpful Report

Posted 6 years ago

“Delivery charge was excessive for size/weight of package. The Versace top I ordered was supposed to have a Versace drawing pin accessory on the chest, this was missing. Had to email customer services and they told me just to return it,”

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Posted 6 years ago

“Very. Disappointed !!! Poor service worn item delivered without tags”

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Posted 6 years ago

“I initially ordered this product and it was stating it was in stock only to be told later it was no longer in stock. Twice!! I was never updated when it was back in stock I just chanced an order and then it went through, and when it did come it was a different colour to what was advertised and already worn!!! I am actually shocked with this service.”

Helpful Report

Posted 6 years ago

“The shirt arrived and looked as if it's been worn several times, the collar was all black and dirty with slight marks across the shirt. The price was £100 more than everywhere else online, only because Cruise were the only suppliers who had size medium available. I had no choice to purchase this product as I had to fly away for business few days after.”

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Posted 6 years ago

“ordered goods that were despatched on 18.01.2019 as of today I still have not received them . On checking with carrier they were delivered 22.01.2019 and my initials forged on document. Cruise will not resend goods are give refund until the carrier DPD do investigation. I have paid for goods that I have not received which Cruise should rectify and deal with the their carrier separate . Will not be buying anything from them again online”

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Posted 6 years ago

“Bit cheeky asking for a review when I haven't even received my parcel as yet!!”

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Posted 6 years ago

“Most disgusting customer service ive ever experienced ! From customer service agents ro supervisors and team leaders ! As i work in this myself im shocked at the service you allow ! As someone who spends thousands a year in cruise/flannels i Will never ever set foot again and will not spend another penny ! I wouldnt even give 1 star for the review.”

Helpful Report

Posted 6 years ago

“Delivery charge is the most I’ve ever paid for any item of clothing. One of the items I ordered doesn’t fit correctly and to return I have to pay for that also. I find this all ridiculous.”

Helpful Report

Posted 6 years ago

“Bought stone island jeans received them on 18th January with no badge on them contacted customer services several times and still waiting to see whether badge is getting delivered.shopped in cruise for over 20 years but won't be buying anything again how hard could it be to send a badge out immediately when contacted yous. Very poor service”

Helpful Report

Posted 6 years ago

“Ordered shoes before Christmas size 7 received a size 8 in a box labelled 7, I rang I asked for this to be sorted. I returned the shoes looking for the correct size and instead I received a refund. After holding for over 30mins for customer services I was told that the size 7 in the shoes I ordered where sold out and to buy the other shoes that were not on sale I declined and said it would be okay. After going back onto your website to see what other shoes where available low and behold the shoes I was looking where in stock and I ordered them and received 2 days later. Not impressed with being told they where out of stock and to order the more expensive shoes when in fact that was a total lie.”

Helpful Report

Posted 6 years ago

“I ordered stone island jeans last week size 30 w 30 L and when they came it said them sizes on the label but on the jeans it had 30W 34L. I was really disappointed with this cause paying a big price for the jeans and not getting the right size is not good enough. When I checked the website to see if that size was still there it said it was sold out.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery. Didn’t happen. Emailed your customer service regarding refund and had no reply. Saved all post and will be making a formal complaint.”

Helpful Report

Posted 6 years ago

“Absolute disgrace! Just previously ordered from your website to receive a jumper that had a mark on it! Has took me nearly 5 days to get a response from your online team and have still not got any further will never ever order from the website or shop in store again”

Helpful Report

Posted 6 years ago

“Bought a jumper online and when it arrived it was stained down the front and had red hairs on the back off jumper. I emailed customer services to resolve this twice and they did not get back to me !!!”

Helpful Report

Posted 6 years ago

“Disappointed with the item purchased and it was returned for a refund. The stone Island long sleeve t-shirt I was sent, was not the one I ordered. It should have had a black background on the badge/logo, but was white. I have the same top I ordered in black and it was a totally different top I received, the neck line was a lot bigger, quality of material much poorer. I have had to pay postage twice for a top that was incorrect and a mistake made by seller. All packaging was flannels also rather than cruise.”

Helpful Report

Posted 6 years ago

“if the item you're selling is a sample, I think you should label it and telling customers. Because I really prefer to pay money to buy a new item not a sample which has been tried by many customers. Thank you!”

Helpful Report

Posted 6 years ago

“Can't return online purchases to shop, can't exchange item unless for another size, also cruise fashion size guide is wrong, the guide told me to order a large at a 40 inch chest and the jumper is easily a 44 inch not very impressed, the size guide says this for every single brand when clearly some brands are made larger or smaller, but not cruise fashion all brands seem to be made exactly the same, will not be ordering from cruise again for the above three reasons.”

Helpful Report

Posted 6 years ago

“I’m not very pleased with my delivery. I ordered a shirt but the shirt I received was the wrong one. And I’m still waiting to see it you can help me get the shirt I ordered before Saturday the 12th? Thanks.”

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Posted 6 years ago

“I’m not overly keen on buying anything from you again. I ordered a kids CP Company jumper which arrived without the lens. I spoke to your customer care team who told me one would be dispatched to me within two days. I’ve still not received it. A follow up call to your customer care resulted in another communication to your warehouse about shipping the lens, however, I still have no idea if/when I will get one. Not the level of service I expect when ordering items of this value. I’ve also emailed customer care without a response and raised a paypal dispute with no response. Make of that what you will.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews