CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last order no bag?”

Helpful Report

Posted 6 years ago

“Quality assurance and accuracy of sizing information are crucial when buying products online. Cruise failed on both counts with my last order. I bought a pair of Hugo Boss shoes and a Hugo Boss belt. One of the shoes had a very obvious scratch across the top of it and the belt was far too small despite it being meant to fit my 36” waist. I paid £6.99 to have the items delivered and it cost me over £11 to return them-I’m extremely disappointed not only with the quality of the service but more importantly being out of pocket as a consequence!!!”

Helpful Report

Posted 6 years ago

“Haven’t received my parcel ?”

Helpful Report

Posted 6 years ago

“Shocking”

Helpful Report

Posted 6 years ago

“The worst customer service I have ever dealt with will never use again ....”

Helpful Report

Posted 6 years ago

“Ordered a medium top as a birthday present for my brother, when the top arrived it looked massive however the labels stated medium. I compared the top with another medium and this top looks like an XL size, will never shop with CRUISE again!!”

Helpful Report

Posted 6 years ago

“wrong Item delivered”

Helpful Report

Posted 6 years ago

“It’s hard to keep a review for a purchase I bought a week ago that Was supposed to be delivered on the 18th of March but never came and as yet not been given another date”

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Posted 6 years ago

“Ordered a Paul Smith cross body bag for my wife's birthday and was sent a backpack, other bag is now out of stock and I've got to mess about with getting this bag collected to be returned and refunded which will take about 2 weeks. Shocking”

Helpful Report

Posted 6 years ago

“Terrible customer service ordered next day delivery on 410£ Gucci trainers never received them until 3 days after I ordered them and then they sent me the wrong trainers won't be using cruise clothing again”

Helpful Report

Posted 6 years ago

“Unfortunately the shoes I ordered were too small so I had to send back (not the reason for the poor review). I filled out the paperwork to order a larger size and sent them back. This morning they have decided to refund me instead and having spoken to customer services, I was told that I would need to place a new order and then email in to try and claim the delivery costs back. Given the form was clearly labelled including comments this is very frustrating.”

Helpful Report

Posted 6 years ago

“Delivery taking forever and receiving false emails about arrival, not impressed”

Helpful Report

Posted 6 years ago

“I ordered a £900 Valentino bag online. It retails at £1800 and it really looked like a bargain. Unfortunately I was so disappointed by the condition of both the packaging and the product. It arrived in a black plastic ‘bin bag’, with the Bag itself wrapped in bubblewrap and squashed to oblivion!! No tissue infill and what can only be described as ex-worn-shopfloor condition, it was creased and pok-marked all over. I wouldn’t pay £50 for this, never mind £900! Dear Cruise!, you really need to up the ante on quality of presentation, this was appalling. I returned this and bought a Gucci bag from MyTheresa which arrived in its proper Gucci Box, with Certificate and within a quality solid MyTheresa gift box. 1 Star !!”

Helpful Report

Posted 6 years ago

“Ordered my top a week ago and still haven’t recieved it. Still waiting for a reply from customer services as to where it is. This is the second time this has happened will not be ordering from you again”

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Posted 6 years ago

“Will never use or this company again or promote them, absolutely disgraceful customer service”

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Posted 6 years ago

“Delivery company found some issue on my address, so I replied to them two times but there is no feedbak yet.”

Helpful Report

Posted 6 years ago

“I have used cruise many times and the online service is great. Dpd driver didn’t knock on the door, said the package was deliveries and cleared off, I don’t have my order and have chased cruise customer service with no results.”

Helpful Report

Posted 6 years ago

“You are sending me this email and i havent even received my order, horrible.”

Helpful Report

Posted 6 years ago

“Not happy never got the 20% off that I should have got. Applied the code and it wasn’t deducted. This happened before and you corrected it but customer services refused this time.”

Helpful Report

Posted 6 years ago

“Bought 4 things in line in the sale of an extra 20% weekend discount. Sent 3 of the 4 things back as they’d sent the incorrect sizes I. All the clothing. Only the pants were the right size. Now I’m going to have to reorder again and the extra 20% discount has expired! Great!”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews