CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently still waiting to hear where my parcel is that was supposed to be delivered in Tuesday. Nobody knows where the parcel is DPD say they haven't received it but cruises say that they don't either! Very disappointed”

Helpful Report

Posted 6 years ago

“Absolutely terrible, payed for next day delivery and didn’t get my parcel till the following Tuesday, although cruise did refund me but still not good enough.”

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Posted 6 years ago

“I bought CK trainers and I received CK trainers. However, the photo you guys uploaded were Philip Plein trainers on your website apparently. Which I later realised after receiving a pair of trainers that look nothing like the ones you advertised. Now I don’t care about the brand Philip Plein. However, what frustrated me was that I felt like I was deceived. It was not ethical what you guys did. Luxury brands are expensive for a reason their products have more character in them. I bought the CK trainers because I thought it had character in them. To be fair the CK trainers I bought have more character than CRUISE FASHION. DELIVERY I said I might not be at home before delivery time to DPD. However, I finished my work early so I was at home on time. DPD sent a photo of the flat opposite where I live and said I was not at home. So I had to receive the trainers the following day although I paid £10. I always used to think people that write bad reviews were just being too emotional or overreacting but I can now empathise with them. This was my worse online shopping experience ever.”

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Posted 6 years ago

“Paid for next day delivery. One item arrived on time. The other arrived after 2 days and was late for reason I bought the polo shirt. Will never trust Cruise to deliver on time in the future.”

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Posted 6 years ago

“Did get a belt I paid for”

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Posted 6 years ago

“Was disappointed that I had to pay for the reposting and repacking of my item only to get a exchange. While I was told on the phone that I couldn’t take it back into the shop for an exchange. Disappointed with the poor level of customer service.”

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Posted 6 years ago

“Unproffesional. Rude.”

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Posted 6 years ago

“Awful company! I ordered some Versace swim shorts for my partners birthday. However, the package that I received was empty. I immediately rang up and was told that I was a liar! The postage label on the package said the weight was 90g .... this clearly shows that the shorts were never in there. Didnt even bother to investigate or have the decency to return my calls. Absolutely disgusted with this company and would avoid at all costs they have stolen money from me and I will be reporting to Trading Standards.”

Helpful Report

Posted 6 years ago

“I have shopped on the cruise website on some previous occasions and I have never had any problems. But on this occasion I bought a gold Giuseppe zanotti bag from cruise which arrived badly scratched. I contacted their customer service team by email, providing pictures of the defect and I was told they could discount the bag by refunding £20 to my card or I can return the bag back at my own expense. I felt insulted at the very least. I intend to contact them about returning the bag this week as I should not be the one paying for a bag that should not have been sent out in the first place. Very poor customer service. Good customer service should be asking me the client to return the bag while providing a prepaid label and then compensating me with a discount code for my next purchase for the inconvenience. Such a shame really.”

Helpful Report

Posted 6 years ago

“I received my dress that I ordered In Australia this week. As my friend in UK took it over to me. The dress is more like a size 34 than a 38. Can I please arrange to return dress. The quality is also far below expectations for a dress of this designer.”

Helpful Report

Posted 6 years ago

“Very disappointed with 2 of the 4 items and the Quality and Assurance process. Items turned up loose packed with dirty make up marks and labels missing. Trainer box was bashed and badly damaged although shoes inside were ok. Not what I expect from a company of Cruises stature. Overall impression was if I didn’t know any better this had all the hallmarks of a scam. Just did not feel like the quality that Cruise(Flannels.com) would have you believe they provide. Sorry but can only review how I see it and this was poor!!!”

Helpful Report

Posted 6 years ago

“Absolute shambles! Rudest customer service advisor I have ever dealt with! Will never shop here again and will let everyone know my experience”

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Posted 6 years ago

“Ordered a jacket that early April that was ment to be dispatched 1 may then received an email saying order cancelled as out of stock disappointed as had night out and had no time to get another one”

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Posted 6 years ago

“Sent my order with security tag on so I couldn’t wear it for when I needed it. Have to send it back at my own cost. Terrible service no customer values.”

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Posted 6 years ago

“Cruise is fine. Only found out after using them that they're owned by Mike Ashley. Won't be using them again for that reason.”

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Posted 6 years ago

“Sent a Hugo boss tshirt back that I brought from you because it wasnt suitable. Asked for a refund and never received it. Poor”

Helpful Report

Posted 6 years ago

“Poor may seem a bit unfair but let me explain. Purchased a number of items via Cruise sale (outlet). Opted for next day delivery at £9.99 as the week delay for £3 less was less preferred. Bought more than 1 of same style/pair for size, so I knew there would be at least 1 X returned item. As it was I returned a couple of items. Before doing so, I asked my local store in Glasgow (who also stocked the items at same sale price!) if I could return to the store. They said no I couldn't. So paid a further circa £15.00 to return the unwanted items when I could have taken to store as I had a purchase to collect in store anyhow! Very disappointing and makes the sale less appealing given the unnecessary shipping costs. Definitely won't be buying from Cruise online again and given current sentiments, may avoid this retailer altogether.... Plenty of alternatives for retailers aspiring to deliver an improved customer experience. Disappointing Cruise.”

Helpful Report

Posted 6 years ago

“Last order i will be placing with you Jacket not as described with a logo on the sleeve not shown in a picture Zipper was too small even though its same make as jacket and same as other boss items I have Postage not far too expensive and paying to return items is also now an issue as most companies do it free 10 pounds postage just too look at an item or try it on Regards David”

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Posted 6 years ago

“Awful service ordered a yellow off white belt. I was given the wrong size and wrong belt and the belt had been worn and the tags ripped off. Had to ring Customer service twice before anything happened. Still not sorted”

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Posted 6 years ago

“Ordered next day (3rd April) delivery & one week later I’ve still not received my order??????”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews