CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute disgrace! Just previously ordered from your website to receive a jumper that had a mark on it! Has took me nearly 5 days to get a response from your online team and have still not got any further will never ever order from the website or shop in store again”

Helpful Report

Posted 7 years ago

“Bought a jumper online and when it arrived it was stained down the front and had red hairs on the back off jumper. I emailed customer services to resolve this twice and they did not get back to me !!!”

Helpful Report

Posted 7 years ago

“Disappointed with the item purchased and it was returned for a refund. The stone Island long sleeve t-shirt I was sent, was not the one I ordered. It should have had a black background on the badge/logo, but was white. I have the same top I ordered in black and it was a totally different top I received, the neck line was a lot bigger, quality of material much poorer. I have had to pay postage twice for a top that was incorrect and a mistake made by seller. All packaging was flannels also rather than cruise.”

Helpful Report

Posted 7 years ago

“if the item you're selling is a sample, I think you should label it and telling customers. Because I really prefer to pay money to buy a new item not a sample which has been tried by many customers. Thank you!”

Helpful Report

Posted 7 years ago

“Can't return online purchases to shop, can't exchange item unless for another size, also cruise fashion size guide is wrong, the guide told me to order a large at a 40 inch chest and the jumper is easily a 44 inch not very impressed, the size guide says this for every single brand when clearly some brands are made larger or smaller, but not cruise fashion all brands seem to be made exactly the same, will not be ordering from cruise again for the above three reasons.”

Helpful Report

Posted 7 years ago

“I’m not very pleased with my delivery. I ordered a shirt but the shirt I received was the wrong one. And I’m still waiting to see it you can help me get the shirt I ordered before Saturday the 12th? Thanks.”

Helpful Report

Posted 7 years ago

“I’m not overly keen on buying anything from you again. I ordered a kids CP Company jumper which arrived without the lens. I spoke to your customer care team who told me one would be dispatched to me within two days. I’ve still not received it. A follow up call to your customer care resulted in another communication to your warehouse about shipping the lens, however, I still have no idea if/when I will get one. Not the level of service I expect when ordering items of this value. I’ve also emailed customer care without a response and raised a paypal dispute with no response. Make of that what you will.”

Helpful Report

Posted 7 years ago

“I will be very reluctant to buy from cruise in the future. I think it's disgusting the company charges a delivery fee and return cost. Company's smaller than cruise don't even do this very bad!”

Helpful Report

Posted 7 years ago

“My order number is CRUS40000053809429. I lives outside the EU(South Korea). I don't have to pay UK vat. Nevertheless, You did not refund the VAT. Please check again and refund about UK vat.”

Helpful Report

Posted 7 years ago

“My order number is CRUS40000053808575. I lives outside the EU(South Korea). I don't have to pay UK VAT. Why don't you refund about vat? Please check it and refund fast.”

Helpful Report

Posted 7 years ago

“Terrible customer service.”

Helpful Report

Posted 7 years ago

“I ordered a xxl item as I already have the same top in a different colour, I didn't check the details of my order confirmation and received an xl?”

Helpful Report

Posted 7 years ago

“Items continually go back onto your website, order them and then an email is received stating it’s out of stock. I have done this countless times in the last week or two and the item still shows as available. Would not order from you again. Very poor service considering the amount of money I am attempting to spend”

Helpful Report

Posted 7 years ago

“Still have not received item - nothing back from dpd. Going to have to ring tomorrow 😡”

Helpful Report

Posted 7 years ago

“Bought a pair of Valentino trainers. Arrived on NYE’s. Delighted they arrived so quickly. Opened box and found the trainers worn and marked!!!! £300 pair of shoes and they turned up like that. Drove to Cruise in Glasgow (approx 30 minutes away). For one of your staff members to be unhelpful and uninterested. Asked her if she would look at shoes to advise best way forward. Again, could not be bother and told us to send them back and ask for a refund. Absolutely disgusted with the service received given that you sell such expensive items. Sent two emails and you have yet to reply. Formal complaint made.”

Helpful Report

Posted 7 years ago

“My order was the wrong size”

Helpful Report

Posted 7 years ago

“I ordered a coat, it arrived faulty so I returned it and emailed in explaining this. That was a week ago and I have since had no reply to my email. Can someone please get back to me.”

Helpful Report

Posted 7 years ago

“Communication is piss-poor. Sent me an email indicating that delivery will be on a certain date. Waited all day and no delivery came. Enquired the courier who informed me that the items have not even been collected even though Cruise themselves insisted they had been. Logged on to my account and indeed, the status of the order shows that items not collected. What a farce. Delivery finally came after another 2 days.”

Helpful Report

Posted 7 years ago

“Placed 2 orders worth £600 to be told 2 minutes later they were not in stock and I would get my money back in 3-5 days. 9 days later I eventually received it. Do no understand why it allows you to purchase something that is no longer available.”

Helpful Report

Posted 7 years ago

“I DID NOT RECEIVE MY GOODS”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews