CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will be very reluctant to buy from cruise in the future. I think it's disgusting the company charges a delivery fee and return cost. Company's smaller than cruise don't even do this very bad!”

Helpful Report

Posted 6 years ago

“My order number is CRUS40000053809429. I lives outside the EU(South Korea). I don't have to pay UK vat. Nevertheless, You did not refund the VAT. Please check again and refund about UK vat.”

Helpful Report

Posted 6 years ago

“My order number is CRUS40000053808575. I lives outside the EU(South Korea). I don't have to pay UK VAT. Why don't you refund about vat? Please check it and refund fast.”

Helpful Report

Posted 6 years ago

“Terrible customer service.”

Helpful Report

Posted 6 years ago

“I ordered a xxl item as I already have the same top in a different colour, I didn't check the details of my order confirmation and received an xl?”

Helpful Report

Posted 6 years ago

“Items continually go back onto your website, order them and then an email is received stating it’s out of stock. I have done this countless times in the last week or two and the item still shows as available. Would not order from you again. Very poor service considering the amount of money I am attempting to spend”

Helpful Report

Posted 6 years ago

“Still have not received item - nothing back from dpd. Going to have to ring tomorrow 😡”

Helpful Report

Posted 6 years ago

“Bought a pair of Valentino trainers. Arrived on NYE’s. Delighted they arrived so quickly. Opened box and found the trainers worn and marked!!!! £300 pair of shoes and they turned up like that. Drove to Cruise in Glasgow (approx 30 minutes away). For one of your staff members to be unhelpful and uninterested. Asked her if she would look at shoes to advise best way forward. Again, could not be bother and told us to send them back and ask for a refund. Absolutely disgusted with the service received given that you sell such expensive items. Sent two emails and you have yet to reply. Formal complaint made.”

Helpful Report

Posted 6 years ago

“My order was the wrong size”

Helpful Report

Posted 6 years ago

“I ordered a coat, it arrived faulty so I returned it and emailed in explaining this. That was a week ago and I have since had no reply to my email. Can someone please get back to me.”

Helpful Report

Posted 6 years ago

“Communication is piss-poor. Sent me an email indicating that delivery will be on a certain date. Waited all day and no delivery came. Enquired the courier who informed me that the items have not even been collected even though Cruise themselves insisted they had been. Logged on to my account and indeed, the status of the order shows that items not collected. What a farce. Delivery finally came after another 2 days.”

Helpful Report

Posted 6 years ago

“Placed 2 orders worth £600 to be told 2 minutes later they were not in stock and I would get my money back in 3-5 days. 9 days later I eventually received it. Do no understand why it allows you to purchase something that is no longer available.”

Helpful Report

Posted 6 years ago

“I DID NOT RECEIVE MY GOODS”

Helpful Report

Posted 6 years ago

“Delivery company used gave a false delivery date which resulted in me waiting in all day then it never getting delivered. Facebook team agreed to a refund in delivery charge which customer service then refused to do. Would give the company zero if I could because they took a day off me over Xmas period and then did nothing to compensate for it. After service really bad. Would not use the company again which is a shame because the item was lovely otherwise.”

Helpful Report

Posted 6 years ago

“A very disappointed customer. I have been using Cruise for sometime now, and I was very disappointed with the way my order was handled. I ordered one pair of MCM sliders in white size 40 along with another item, for my New Years holiday. {Which I am currently on, writing this review.} After receiving a confirmation email from the company, I then received a second email cancelling one of my items of my order, the email went on to apologise as they no longer had the item in stock and refunded my account. I was very dissatisfied as a customer. I believe it is about supply and demand. • Why did you still continue to advertise the product when clearly it was no longer available ? • Do you not have a system in place to know when the product is no longer available? I feel the company should have contacted me personally and not sent out a generic email to me.”

Helpful Report

Posted 6 years ago

“Item I received not as discribed. Have sent back and sent massage via pal pay days ago and have yet received no response. Had to pay to return item at a cost of over £7. Very poor customer service.”

Helpful Report

Posted 6 years ago

“Damaged goods. Got this for a Christmas present for someone and was embarrassed Disappointed”

Helpful Report

Posted 6 years ago

“I am disappointed as I Ordered my products from Cruisefashion and when received it was Van Milder Bag etc with it. (the one warehouse distributing all goods) I questioned this to realise that all stores are owned by same person. This is fair enough but what I am REALLY ANNOYED AT is that I paid £50 for an item when on the box it had £35 on it. What this means is that all same stock are priced differently depending on where you purchase but all distributed from same place. I received an email reply … "Please be advised that the product was on our website at the correct asking price which you agreed to pay when you placed the order. " Put me off as we all know that these are items are expensive and to be fair not any better material than any other products so I will not order from these stores again. BE WARNED ON PRICE.”

Helpful Report

Posted 6 years ago

“The jeans that I have received are different from the ones that I ordered in the picture. I have tried phoning customer services and every time I get put in a queue and after half an hour I am still the same number in the queue. Therefore the issue has still not been resolved!!!”

Helpful Report

Posted 6 years ago

“Ordered Valentino’s paid for them then got email stating out of stock however suddenly my size reappears on site I called them with them stating item is def out of stock and site has been updated clearly not and they emailed PayPal to release my funds which hasn’t been done I’m staying clear of shopping online here if item is out of stock then stop re advertising it as in stock”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,534 reviews