CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, didn’t come until 5 days later. Reason it was late because the postage label was wrong! Nothing been said from Cruise”

Helpful Report

Posted 7 years ago

“I sent the item back over a week ago and I still haven’t had an email, refund or anything !! Poor”

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Posted 7 years ago

“Still havent received my parcel even though I paid extra for quicker delivery.”

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Posted 7 years ago

“Why is it I can get a refund if I order online, but I can't if I buy in the store? It seems like an arbitrary way of making sure you get to keep customers money. I can go to any other shop and get a refund. Not happy.”

Helpful Report

Posted 7 years ago

“INCORRECT ITEM RECEIVED AND TOOK 3 DAYS TO OBTAIN THE CORRECT ITEM”

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Posted 7 years ago

“Spent £232 online and at no point did it tell me that if I spent a further £18 I would receive a free £50 voucher! Felt that was bad customer information and service!”

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Posted 7 years ago

“Not very impressed with paying 6.99 postage for the wrong size to be sent and no offer of reimbursement as it's not subject to this apparently puts me off ordering from here again.”

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Posted 7 years ago

“My Gucci leggings were wrapped at the seem when I received them”

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Posted 7 years ago

“Item arrived quickly but had a catch on the front of it. These things should really be checked before posting. What ever happened to quality control.”

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Posted 7 years ago

“Shoes were ordered too small, when i went to take them back i was told i would need to send them by post? Which coat me another 11 pound? Whats the need in that when i could of done it in the shop, not happy with service atall.”

Helpful Report

Posted 7 years ago

“Very disappointed as I got an email through saying there was a promotion. If you spend £250 then you get £50 free voucher. Because I was out by a day I still don’t get it even though I still spent £270 in your store. Which is a lot of money”

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Posted 7 years ago

“Items not packaged well. Shoe box crushed and boxers box. Items in a thin black bag with nothing to protect them from being damaged. First and last shop with cruise.”

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Posted 7 years ago

“Pay for delivery AND returns despite not accepting returns instore.. I shan't be ordering again”

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Posted 7 years ago

“Jumper arrived dirty having to return at the weekend.”

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Posted 7 years ago

“Terrible service, box arrived damaged with a large whole through it. It was obvious that the box was damaged before being put into the delivery bag as there wasn't a mark on that. When I emailed regarding the issue I was told they can send me out a returns label and get a refund. I still want the item but I am gifting them now in a very damages gift as they couldn't swap them due to lack of stock. I was told basically that it deal with it. Very unhappy with the service and can't believe a brand like cruise would send out damaged goods. They have failed to deliver the goods as specified.”

Helpful Report

Posted 7 years ago

“Very disappointed, goods arrived damaged and the most expensive item was missing. I am waiting to see if the refund for the item I didn’t receive is put back into my bank. Will never use cruise again”

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Posted 7 years ago

“Items out of stock when app showed up in.”

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Posted 7 years ago

“Fast delivery great item, just a shame Mike Ashley owns the company!!!!!”

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Posted 7 years ago

“Hi, I bought a pair of Tricker's Elton loafer in coffee color recently, and just got a parcel from you. I think the shoes should be brand new, but I believed that the quality should be in B grade which is factory second, the workmanship of the shoes are not as good quality as Tricker's product. Frankly, I owned many pairs of Tricker's, but this pair of shoes are the worst Tricker's shoes even since before. I took a photo of my Tricker's Elton loafer and you can find 7-5 (B) which mentioned inside the shoes, but normally Tricker's shoes must be without mentioned (B), please refer to my another photo of Tricker's Elton, there is no (B) which mentioned inside the shoes and this is the normal standard. In fact, I can accept some B grade product without obviously defective on the product, but you need to be mentioned on your product description and pricing down so much against the original price.”

Helpful Report

Posted 7 years ago

“Overpriced”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews