CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only thing is wondering. How I return 1 item as its to big going on holiday this weekend so no time to wait on replacement just wanted refund”

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Posted 8 years ago

“I made a order on Sunday 13th August it arrived Monday 14th August excellent service with the tracking on my package”

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Posted 8 years ago

“Products were very good an delivery was fast and on time”

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Posted 8 years ago

“Great sale item and fast delivery”

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Posted 8 years ago

“Good discounts. Great selection. Fast, efficient, & easy delivery/returns.”

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Posted 8 years ago

“Quality item and fast delivery services to malaysia...cheers”

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Posted 8 years ago

“Number 1 place”

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Posted 8 years ago

“Brilliant stock. Dpd are the best delivery service.”

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Posted 8 years ago

“Fast delivery and 10/10 for item description”

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Posted 8 years ago

“I loved my earrings”

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Posted 8 years ago

“Very good and easy to use”

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Posted 8 years ago

“I was informed by email and text every step of the way until delivery excellent service and will most definitely be using the cruise website again very happy customer Helen x”

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Posted 8 years ago

“The order was delivered promptly. My items are fantastic.”

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Posted 8 years ago

“The quickness from time of order to delivery was excellent. I ordered the wrong size and had sent some of the products back.”

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Posted 8 years ago

“Very competitive price. Timely and reliable international shipping. Thanks for the wonderful first impression!”

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Posted 8 years ago

“International shipping was very timely and reliable. Prices were really competitive. Thanks for the WONDERFUL first impression! Surely will come back soon.”

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Posted 8 years ago

“Item was in the sale so great price but it was also delivered the next day so great service also.”

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Posted 8 years ago

“Happy with products but felt the postage charge was high.”

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Posted 8 years ago

“It would have been 5 stars if the courier DPD had actually delivered to the correct address and despite me rising this as an issue and receiving confirmation that some "random" person had signed for, the delivery driver refused to return to pick up and deliver to me and I was left to go and find myself.... obviously very concerning when I had spent £300 on goods and no one is interested In the address clearly written on the package..... know this is not a direct issue with Cruise as the goods were despatched very efficiently, just would make me think twice ordering in the future if the courier service employed by your company shows a total disregard towards your customers purchases. I have complained to DPD, so was worth me highlighting to Cruise, as I would have concerns in the future purchasing clothing that might never reach me( on this occasion it did and I have had to return a few items that didn't fit, so would appreciate a speedy turn around on processing these). Kind regards Nick”

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Posted 8 years ago

“Sent the email to request 'certificate of origin' and no one ever replied nor emailed me after cruise sent me 'we will answer you in next day' letter.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews