CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery times considering you are paying on orders over £100”

Helpful Report

Posted 10 years ago

“Once ordered left hanging for 4/5 days as to whether there was stock and I was actually getting the order, an update on progress re stock would have been good.”

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Posted 10 years ago

“Fast delivery. Regular email updates. However, the humor pants I recieved were factory seconds. But overall good.”

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Posted 10 years ago

“great product, great price, absolutely useless delivery service which is out of their hands I guess but you use them, late, lied and rude.”

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Posted 10 years ago

“I recieved 2 Armani tshirts and they where to small so I sent then back as I was supposed to recorded delivery 10 days ago an still havnt recieved them in 2xl”

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Posted 10 years ago

“I attempted 4 times to purchase a product online using the 30% off code I was emailed and it just didn't work so I gave up”

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Posted 10 years ago

“I like Cruise, but it has definitely gone downhill in terms of the choice available. I appreciate it has to fit the comic climate and the demographic but far too much is Michael, Michael Kors for example. I used to buy more. Service online has got better though”

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Posted 10 years ago

“quick delivery but no feedback for returns at all and no replacement item received as yet, and don't know when to expect it due to poor feedback”

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Posted 10 years ago

“hi i returned my item by post for an exchange and have not heard anything back can you help ?”

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Posted 10 years ago

“Satisfied with purchase. Big disappointment with your return policy since purchase, if not fit, must be returned back on buyer's account and expenses. It would be more convenient if you could follow other European competitors return policy, where they include a return voucher under DHL/UPS courier service. Tks”

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Posted 10 years ago

“The email notifications for order status are not so accurate , for example, I got the despatch email after the parcel has been delivered to my hand already. It will make confusion on tracking the order status. Hope your side can improve this area”

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Posted 10 years ago

“Recieved the goods on time but had to send the item back as they were an unsatisfactory fit. What i was really disappointed with though was having to pay to send them back. This is the first time i have had to pay to get an item sent back with anyone.”

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Posted 10 years ago

“Good sending but the product was not perfect.”

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Posted 10 years ago

“Your postage and packaging is expensive not really good for customers”

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Posted 10 years ago

“Happy with the delivery . But in trying to return two of the items I was disappointed to have to pay postage .”

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Posted 10 years ago

“If your customer service would be more responsive and quickly arranged my voucher problem, i would give you the highest rating - VERY GOOD. I sent first e-mail 11.2.2015 (almost three months!!!) and it is not solved yet !!!! Everything else is top service ;) Best regards Goran Mitrovi?”

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Posted 10 years ago

“Hi, You have send me the wrong item. I have required Dkny Dbl Collr Card with XL size and you have send me xs. I want to return and to change this, but of course I do not want to pay for the return, because it is not my fault, but yours. I have mailed how schould we proceed,but become no answer.”

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Posted 10 years ago

“Standard service nothing special”

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Posted 10 years ago

“Main items that i wanted were out if stock. Wasnt worth the delivery charge for the left over items.”

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Posted 10 years ago

“One of my items of clothing still had a security tag on it! Something that should be checked before sending the items out. Lucky the shop assistants were very helpful in helping me with the matter when I went into the shop”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews