CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery good but bit expensive .Son loved the jeans”

Helpful Report

Posted 8 years ago

“Bit disappointed in condition of shoe box ripped at one side”

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Posted 8 years ago

“Great selection of boys designer clothing. Got a few sale items to which was a bargain! Delivery was quick and came in a nice little zip bag. Only thing I would change would be most companies have free delivery if spending over £100 and I spent double that but no free delivery offered. Apart from that was perfect.”

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Posted 8 years ago

“Cruise is very professional at their delivery service. They're very fast too. My concern remains that even if you buy items of clothing up to £1000 you will still have to pay for your delivery. They should endeavour to have a specific amount a customer will reach then it will be free delivery. Also, giving a voucher to customers sometimes encourages a lot. I think that needs to be reviewed asap. Aside from the postage, I would have rated them 5.”

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Posted 8 years ago

“Sale information”

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Posted 8 years ago

“Very happy with purchase, although do think delivery cost was a bit steep.”

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Posted 8 years ago

“Excellent selection of quality products and great sales.”

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Posted 8 years ago

“I am very happy with the service but I had to return my purchase for a smaller size.”

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Posted 8 years ago

“Good product description; quick delivery”

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Posted 8 years ago

“Everything suits, only after the change of the courier from the Dhl to the DPD was the delay in delivery due to lack of invoice. The last delivery was on time. The new courier has a problem with tracking delivery, displays with a delay, shows that the goods are in England, and in fact it is already in Ukraine.”

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Posted 8 years ago

“Good bargains in sale”

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Posted 8 years ago

“Lovely dress but quite slow delivery considering I had to pay £5.99 for it. Majority of online shops give free delivery when spending over £50!”

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Posted 8 years ago

“Good discounts. Great selection. Fast, efficient, & easy delivery/returns.”

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Posted 8 years ago

“Happy with products but felt the postage charge was high.”

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Posted 8 years ago

“I found the items I was looking for very easily, the website is the best format that I have found for searching for products”

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Posted 8 years ago

“No doubting the quality of the product - superb. Would be better if delivery and/or returns were free like ASOS.”

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Posted 8 years ago

“Came on time and well packaged”

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Posted 8 years ago

“We live in Holland, but the delivery was perfect. Everything was excactly as planned.”

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Posted 8 years ago

“Good service, order tracking was good but postage expensive for the size of the item”

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Posted 8 years ago

“Fast response and delivery”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews