CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service over delivery, my package was left lying on the ground despite the fact I was at home. Cruise seen th think that is acceptable. Would not order from them again.”

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Posted 8 years ago

“I received my parcels very quickly, normally just few days after I placed orders. I also love the way they pack my parcels. The stuff is always been wrapped nicely!”

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Posted 8 years ago

“Products fit lovely came to size very happy”

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Posted 8 years ago

“Quick delivery ???? quality item”

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Posted 8 years ago

“Excellent quality clothing”

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Posted 8 years ago

“Beautiful unique clothes, great service, will be shopping with you again”

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Posted 8 years ago

“Good prices and fast shipping It is my pleasure to order from them.”

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Posted 8 years ago

“Fast shipping and good item for good price”

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Posted 8 years ago

“Always good clothes and good service even when returning”

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Posted 8 years ago

“Item received faulty. Rung customer services and waited 18 minutes in a queue! Adviser promised me a response to my photographer faulty item (to see if you could offer me a discount) by 6pm that day. It has now been over 4 days and no response. I am still waiting for a reply. Terrible customer service!”

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Posted 8 years ago

“Very good service every time I've used them.”

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Posted 8 years ago

“Packaging was damaged, general presentation was poor. Cruise sell designer wear but present in a "sportswear" and basic manner Your prices are consistent with other retailers selling similar top brands but your client care, packaging and delivery leave a lot to be desired I try and avoid Cruise the best I can. I feel when you are buying something special and expensive you aren't really just buying that item in isololation...you are buying a feeling and experience. If I were you I would look at competitors service and delivery excellence and compare this to your own. Cruise really is terribly awful I recently visited your shop in Newcastle and this too was old, battered, Scuffed and poorly presented....not what you expect when you are seeking too brands and the experience I mention above In conclusion. Good brands and stock but very poor delivery of every other part of the process”

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Posted 8 years ago

“, great Paul Smith t-shirt but £6 for delivery for a t-shirt is quite expensive I buy a lot of online and never pay as much as that”

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Posted 8 years ago

“Friendly, fast and efficient - that's all I have to say.”

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Posted 8 years ago

“I'm happy because the web is easy and all the team very efficient. The order arrived in only three days. The package new and my shoes like the picture. Thanks for all.”

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Posted 8 years ago

“Quality garments for a good price. I got my order quite fast.”

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Posted 8 years ago

“You are super!”

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Posted 8 years ago

“very happy satisfied”

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Posted 8 years ago

“I love the variety of sales items on the website and very fast delivery-always neatly packed in Cruise dustbag. The only suggestion I would like to make it shipping/return cost should be lifted for orders over £50. This seems to be the industry standard.”

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Posted 8 years ago

“Purchased the jacket I had wanted for ages, massively discounted in the sale. Dispatched the next day. On arrival, item was well packaged and in a lovely protective Cruise branded pouch. (Definitely the little things that make the difference!) Great experience.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews