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CRUISE Reviews

3.9 Rating 11,534 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,534 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
47
Anonymous
Anonymous  // 01/01/2019
I will hail feedback and would appreciate a call to discuss!! My number is 07964245103 Alan
Helpful Report
Posted 10 years ago
Good quality clothing /footwear delivery servis very good Very very poor customer servis see ( cas-982460-g5x5h8 )
Helpful Report
Posted 10 years ago
Ordered a suit, couple of polos and some socks. They cancelled the polo and emailed me, cancelled the suit with no explanation. Then sent me items that I had not ordered, and charged me.
Helpful Report
Posted 10 years ago
Ordered 2 items one of which was missing, spent 3 days trying to get through to customer service & still waiting for an email response! Will never shop here again!
Helpful Report
Posted 10 years ago
Hopeless.. Delivery took an age. I had to write an email just to find out what was going on then 8 out of 9 items not available. UPDATE THE WEBSITE WITH YOUR CURRENT LEVEL OF STOCK PLEASE!!!!!
Helpful Report
Posted 10 years ago
Rubbish, no response by telephone or email following error with order, never again
Helpful Report
Posted 10 years ago
Ordered 3 items only received 1 and was told that the other 2 items were out of stock don't put them on your web site if they are out of stock
Helpful Report
Posted 10 years ago
I ordered(CRUS40000010231331) for a Suit and a pair of socks. Cruise cancelled part of the order and shipped the remaining items even after I requested to cancel the full order. Reference: CAS-975953-P7B5Q5
Helpful Report
Posted 10 years ago
CRUISE is rated 3.9 based on 11,534 reviews