CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was delivered on Saturday evening at 19:36 by yodel was signed for too, only thing was it wasn't to my address! The driver took it 2 streets away to a different number 3! Only when I was chasing around yodel asking where the parcel was did they say the name bisley the street 2 away from me! When I went round to this persons house the had the parcel! Since when did you pay for a delivery service only to have to g and hunt it out yourself , never order again unless you change from yodel!”

Helpful Report

Posted 11 years ago

“Placed order on a Friday didn't receive order till following Thursday nd paid £6 delivery, terrible”

Helpful Report

Posted 11 years ago

“Great website and fast delivery but not bein able to return online orders into your local stores is pathetic.”

Helpful Report

Posted 11 years ago

“Hi just for you to consider, For websites such as yours and flannels, I believe you should have printed mailing bags and printed packaging, especially for a £300 hooded top. I recently received an order from boohoo where they had fantastic packaging. On the bottom of the packaging there was a company name Smith Bateson who supply them, maybe you should give them a call... thanks”

Helpful Report

Posted 11 years ago

“Ordered over £300 worth of items. Two items being presents for friends needed for the following week. Received a lady from Nottinghams order. (I live in berkshire). Phoned, no answer. Sent an email, no answer. Phoned the next day, spoke to someone who said they'd help sort it and phone me back within a couple of hours. It's now the following day, and still haven't heard anything. During my phonecall I asked if she could send my original order and if the girl in Nottingham had received my order by accident, then they could just return that to stock when that's returned, as I needed mine for the presents. Heard nothing about that. Terrible terrible terrible. I thought mainlinemenswear were bad but this lot have been awful.”

Helpful Report

Posted 11 years ago

“My first order i received the quality of the print on one of the T Shirts is horrendous, I am in the process of returning this item. A pair of trainers off the same order got cancelled due to not having this stock (2 days later i was notified) I then placed a further order a couple of days later using a one day discount code only to receive a further email two days later saying that this had been cancelled as they no longer have this size in stock. I have been told they will honor the discount and let me order an alternative color in the same T. Shirt. Shocking that a company of this nature have such a terrible online service and to be honest the customer service is not the best either.”

Helpful Report

Posted 11 years ago

“First time purchase and I was sent 2 totally different shoes in a pair. I would have thought, care and thorough checks were carried out before dispatch. Quality control??And to add insult to injury the correct pair, 1 side of the shoe initially ordered could not be found. Greatly disappointed. I won't be shopping from them again.”

Helpful Report

Posted 11 years ago

“Sizing charts incorrect for several items I ordered. Cruise were unable to budge on delivery cost for exchanged items. Delivery charges too high in the first place. Much better customer service at other online retailers. Will not be using again.”

Helpful Report

Posted 11 years ago

“Bought a pair of Grenson shoes online ,came in a black bin bag with other items stinking of smoke. £200 pair of shoes too my disbelief had been worn !!!! . Total joke of a company now nothing but problems with garments ,pretty sad really as I've been buying from cruise from when the shop was just off the royal mile ,NEVER AGAIN !!!!.”

Helpful Report

Posted 11 years ago

“Hi ordered 2 jackets both a medium. 1 was too small and 1 way too big but both claim to be medium! It's cost £6 delivery and to send it back because u need to use recorded delivery....£16.95!!!! So £22.95 to try jackets on! What a disgrace! Never again”

Helpful Report

Posted 11 years ago

“I ordered two items both showing in stock, order accepted then cancelled. Advised to reorder by Customer Services as items were in stock. Again order accepted then cancelled. A complete waste of time.”

Helpful Report

Posted 11 years ago

“Poor website paid for 2 orders both times the main item I wanted was in stick when I paid then out of stock 4 days later and is still available online to buy???? Makes no sense so I've wasted 2 deliverys as to be honest I don't really want the other items it was just to justify the delivery price which I may add is in excess”

Helpful Report

Posted 11 years ago

“I find your services very poor !!! second time now I have ordered and you have let me down...... The 1st time I ordered I waited a hell of a long time for my items and when I did received the items they where of no use as the birthday was missed but i kept them as i paid for them I ordered armani jeans in stock when I ordered took my money a day later out of stock.. money still not in my account!! I am still waiting for my top I ordered last week (12/11/14) The only thing good about my experience was the young lady that assisted me when I rang up to complain Regards Rob”

Helpful Report

Posted 11 years ago

“My order went through and payment, couple days later i get email saying I'm not getting my jeans. Why have them for sale”

Helpful Report

Posted 11 years ago

“Ordered a dress, ended up being dropped off at a store near me even though you had my address, then when I got the dress, it was meant to be 2 parts, I only got one part. Still waiting for any response after 3 days!”

Helpful Report

Posted 11 years ago

“Very disappointed as bought item in glasgow and told it could be refunded in aberdeen,which it couldnt be.bought belt online and received in wrong size”

Helpful Report

Posted 11 years ago

“Worst shopping experience yet, displaying garments they do not have send what they are trying to get rid of,then expect you to send item back for which they charge you £6.00.This site is a scam”

Helpful Report

Posted 11 years ago

“I recently order a jacket from your company when I recived the invoice I noticed it was the too small so I called to cancel this order to save me on p&p but was advised that 3 hours after purchase was not acceptable time scale to cancel to cancel the order I think this was ridiculous and as a result of this I will no longer be shopping with your company and will advise family and friends to do the same.”

Helpful Report

Posted 11 years ago

“The courier left the parcel unsucure the items went missing. The reply I got was the courier was adamant it was delivered.”

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Posted 11 years ago

“Everytime I order from this website I receive am email several days later to say its out of stock!”

Helpful Report

Posted 11 years ago

CRUISE is rated 3.9 based on 11,540 reviews