CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time purchase and I was sent 2 totally different shoes in a pair. I would have thought, care and thorough checks were carried out before dispatch. Quality control??And to add insult to injury the correct pair, 1 side of the shoe initially ordered could not be found. Greatly disappointed. I won't be shopping from them again.”

Helpful Report

Posted 10 years ago

“Sizing charts incorrect for several items I ordered. Cruise were unable to budge on delivery cost for exchanged items. Delivery charges too high in the first place. Much better customer service at other online retailers. Will not be using again.”

Helpful Report

Posted 10 years ago

“Bought a pair of Grenson shoes online ,came in a black bin bag with other items stinking of smoke. £200 pair of shoes too my disbelief had been worn !!!! . Total joke of a company now nothing but problems with garments ,pretty sad really as I've been buying from cruise from when the shop was just off the royal mile ,NEVER AGAIN !!!!.”

Helpful Report

Posted 10 years ago

“Hi ordered 2 jackets both a medium. 1 was too small and 1 way too big but both claim to be medium! It's cost £6 delivery and to send it back because u need to use recorded delivery....£16.95!!!! So £22.95 to try jackets on! What a disgrace! Never again”

Helpful Report

Posted 10 years ago

“I ordered two items both showing in stock, order accepted then cancelled. Advised to reorder by Customer Services as items were in stock. Again order accepted then cancelled. A complete waste of time.”

Helpful Report

Posted 10 years ago

“Poor website paid for 2 orders both times the main item I wanted was in stick when I paid then out of stock 4 days later and is still available online to buy???? Makes no sense so I've wasted 2 deliverys as to be honest I don't really want the other items it was just to justify the delivery price which I may add is in excess”

Helpful Report

Posted 10 years ago

“I find your services very poor !!! second time now I have ordered and you have let me down...... The 1st time I ordered I waited a hell of a long time for my items and when I did received the items they where of no use as the birthday was missed but i kept them as i paid for them I ordered armani jeans in stock when I ordered took my money a day later out of stock.. money still not in my account!! I am still waiting for my top I ordered last week (12/11/14) The only thing good about my experience was the young lady that assisted me when I rang up to complain Regards Rob”

Helpful Report

Posted 10 years ago

“My order went through and payment, couple days later i get email saying I'm not getting my jeans. Why have them for sale”

Helpful Report

Posted 10 years ago

“Ordered a dress, ended up being dropped off at a store near me even though you had my address, then when I got the dress, it was meant to be 2 parts, I only got one part. Still waiting for any response after 3 days!”

Helpful Report

Posted 10 years ago

“Very disappointed as bought item in glasgow and told it could be refunded in aberdeen,which it couldnt be.bought belt online and received in wrong size”

Helpful Report

Posted 10 years ago

“Worst shopping experience yet, displaying garments they do not have send what they are trying to get rid of,then expect you to send item back for which they charge you £6.00.This site is a scam”

Helpful Report

Posted 10 years ago

“I recently order a jacket from your company when I recived the invoice I noticed it was the too small so I called to cancel this order to save me on p&p but was advised that 3 hours after purchase was not acceptable time scale to cancel to cancel the order I think this was ridiculous and as a result of this I will no longer be shopping with your company and will advise family and friends to do the same.”

Helpful Report

Posted 10 years ago

“The courier left the parcel unsucure the items went missing. The reply I got was the courier was adamant it was delivered.”

Helpful Report

Posted 10 years ago

“Everytime I order from this website I receive am email several days later to say its out of stock!”

Helpful Report

Posted 10 years ago

“I have now ordered onlune twice to then later be advised that the item is not in stock. On item I was advised a week later that it wasn't in stock. The other was part of an order of two items which I didn't want one if wasn't getting the other item. I have now paid £6.00 delivery for nothing. Will nitbe using this web site again.”

Helpful Report

Posted 10 years ago

“After ordering first item the order was cancelled by cruse as it was out of stock. Second order was placed and delivered only after trying to contact you by telephone on numerous occasions which was usucsessfull. the item did nort fit and I had to pay the postage for the return, i have just recieved the refund which did not include the delivery after all this it has cost me £17.00 for nothing. I will never use Cruse outlet again.”

Helpful Report

Posted 10 years ago

“The quality of the information on the website is extremely poor and unreliable. If items are out of stock then they shouldn't be displayed on the website - extremely poor quality controls which need to be fixed. Also, why don't you display sizes which are consistent and understood ie S, M, L, XL etc and not 46, 48, 50, 52 or 1, 2, 3, 4. This is confusing and unnecessary. Keep it simple!”

Helpful Report

Posted 10 years ago

“please can you contact me asap on 07956419200, i have tried calling and emailing you on a number of occasions and have had no response. Many Thanks”

Helpful Report

Posted 10 years ago

“In the past year, i have ordered two designer belts from yourselves. First one was broken and the second belt was on offer but when i recieved my parcel it was not only the wrong belt it was send out to myself in a polothene bag! i needed the belt in two days prior to ordering as it was a birthday present. Your company would not let me exchange the belt at a local cruise store, nor would send me a new belt out intime. I had to return the belt back to yourselves, and buy the belt i originally ordered on your website at a hugo boss shop at full price. Needless to say i will not buy from your shop or online store again. Very very unhappy customer. Emily”

Helpful Report

Posted 10 years ago

“Don't think I have EVER had an order from Cruise where all the items I ordered arrived! Normally get an 'out of stock' cancellation email about 3 or four days AFTER I placed the order (which leads me to think if only they had picked my order sooner, the items were probably in stock!). Such a poor system to use in this day of online shopping - nothing worse than not receiving what you've 'ordered'. They should keep stock for online shopping separate from in store shopping so no online orders can be out of stock. Also the quality of goods is poor - I've NEVER had a leather product in it's correct packaging (i.e. missing dustbags, missing boxes etc). How do I know an item is NEW if it's tags have been removed? Out of all the designer online stores I've shopped with - Harvey Nics, Selfridges, Jules B, Harrods, Flannels etc I am 100% clear & certain that Cruise comes in a distant LAST PLACE. Their overall delivery times from ordering to receiving the order is a joke! Cruise COULD be the 'go to store' for all designer online purchases IF they improved stock availability & speed of receiving orders. If I could give a minus score out of 10 then I would.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews