CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service or should i say lack of customer service is a complete joke!”

Helpful Report

Posted 10 years ago

“I feel CruiseFashion is an excellent website and the service was excellent up until the product arrived. The jacket I had ordered still had the security tag on it. Accidents happen so I called the customer service line. After 30 minute wait in which time I had sent an email explaining the situation I finally got through to a young lady (still waiting for call back) to be told post jacket back which I was to pay for and they would send it back. I asked if she could locate where I coukd take the jacket to get tag removed and she was going to call me back! Two days later no call and I am resigning myself to paying to post the jacket back. Surely sending a new jacket to me and the courier could collect the one I have would be better customer service with no time or cost to me. Still waiting for call and response to my email.”

Helpful Report

Posted 10 years ago

“I ordered an expensive Christmas gift from CRUISE for my husband on November 11 and on November 19 I received an e-mail that the item was dispatched on November 14. I still have not received it. The Track DHL Express Shipment online says “Shipment information received” on November 14 and then no more. DHL customer service replies that “due to the account holder’s contract with DHL Express, we are unable to discuss details relating to this shipment with anyone other than the shipping company and we respectfully request that you contact Sports Direct in respect to this shipment.” I have e-mailed you twice about this and received no reply what so ever. I have paid for it, but where is it?”

Helpful Report

Posted 10 years ago

“I ordered 3 items from this site at a total of £85, 2 items were for me one was for a friend. My 2 items were cancelled off the order, leaving the order at £20 which meant I no longer qualified for free delivery. This lead to a £6 delivery charge added to the total which meant my card was charged £6 for a friend to have a shirt delivered to my property. this charge was added without notice and was done so without my agreement. no refund offered. disappointing to say the least.”

Helpful Report

Posted 10 years ago

“I am saddened to say my online experience with cruise has not been pleasurable . The customer service dept is impossible to get in contact with . The website did not allow at time to enter promo codes and the system kept crashing . For a company like cruise I was extremely disappointed and this will be the last time I use the online service.”

Helpful Report

Posted 10 years ago

“I ordered the wrong size of shoes and tried to cancal it or change it within 5 minutes of realising my mistake I got a reply saying Cruise would get back to me within 24 hours. I did not receive a reply and the order still went through. Very poor considering the shoes were £375 and there was a 30% sale on which I missed out on as well”

Helpful Report

Posted 10 years ago

“Absolutely terrible treatment overall. No customer service available. Telephone customer service not reachable. etc.etc. Will not recommend ordering from this company to anyone. However, will worn those who want to.”

Helpful Report

Posted 10 years ago

“Ordered a Gucci bag on the gift Tuesday that you advertised 30% off . I did not get that offer at the checkout . I tried to call the customer help line and was put on hold twice then got cut off. Very poor customer service.”

Helpful Report

Posted 10 years ago

“Good delivery service, but delivery charge extreme at 6.00 I live in inverness not abroad and box that shows were in was burst at side considering cost of shoes always nice to get a nice shoe box! Regards M Morrison”

Helpful Report

Posted 10 years ago

“Hi I have not recieved my order because you sent my parce to the wrong address you posted it to 48 Eddrington Grove and I live in 49 Eddrington Grove, the ladie at that address does not know me and sent the package back to sender, I have rang your customer service at least 20 times no one answers the phone I have sent 12 emails and no one has replied. Please help me where is my order and what do I do now, I always shop in cruise regualary and this is the first time I have used on line so very disapointed at Crusie Customer services can someone please ring me today to tell me when I will receiev my order, it is now 9th December you took my money 28th November still no goods very very disapointed Sharon”

Helpful Report

Posted 10 years ago

“Your customer service is by far the worst I have ever experienced and I'm still yet to even receive my item so god knows why you're sending me this! Going off terrible experiences I've had in the past tjough, you're a disgrace when it comes to customer service but after complaining you don't even respond”

Helpful Report

Posted 10 years ago

“Non existent customer service, Not recommended!! Would never use again. Missing items after a delayed delivery, and still no communication.”

Helpful Report

Posted 10 years ago

“Two tops ordered and delivered but one of them still have the security tag on it Will now need to go into the glasgow store to get it taken off!!”

Helpful Report

Posted 10 years ago

“Delivery driver delivered my parcel to the wrong address. Then after getting in touch with the delivery driver, they asked me to go collect it myself as they didn't want to drive back. When I finally got my parcel I was met with a bad attitude. Don't plan on ordering from cruise every again. Abysmal service for delivery. The delivery driver was called Laura. Very poor customer service skills”

Helpful Report

Posted 10 years ago

“My parcel was delivered on Saturday evening at 19:36 by yodel was signed for too, only thing was it wasn't to my address! The driver took it 2 streets away to a different number 3! Only when I was chasing around yodel asking where the parcel was did they say the name bisley the street 2 away from me! When I went round to this persons house the had the parcel! Since when did you pay for a delivery service only to have to g and hunt it out yourself , never order again unless you change from yodel!”

Helpful Report

Posted 10 years ago

“Placed order on a Friday didn't receive order till following Thursday nd paid £6 delivery, terrible”

Helpful Report

Posted 10 years ago

“Great website and fast delivery but not bein able to return online orders into your local stores is pathetic.”

Helpful Report

Posted 10 years ago

“Hi just for you to consider, For websites such as yours and flannels, I believe you should have printed mailing bags and printed packaging, especially for a £300 hooded top. I recently received an order from boohoo where they had fantastic packaging. On the bottom of the packaging there was a company name Smith Bateson who supply them, maybe you should give them a call... thanks”

Helpful Report

Posted 10 years ago

“Ordered over £300 worth of items. Two items being presents for friends needed for the following week. Received a lady from Nottinghams order. (I live in berkshire). Phoned, no answer. Sent an email, no answer. Phoned the next day, spoke to someone who said they'd help sort it and phone me back within a couple of hours. It's now the following day, and still haven't heard anything. During my phonecall I asked if she could send my original order and if the girl in Nottingham had received my order by accident, then they could just return that to stock when that's returned, as I needed mine for the presents. Heard nothing about that. Terrible terrible terrible. I thought mainlinemenswear were bad but this lot have been awful.”

Helpful Report

Posted 10 years ago

“My first order i received the quality of the print on one of the T Shirts is horrendous, I am in the process of returning this item. A pair of trainers off the same order got cancelled due to not having this stock (2 days later i was notified) I then placed a further order a couple of days later using a one day discount code only to receive a further email two days later saying that this had been cancelled as they no longer have this size in stock. I have been told they will honor the discount and let me order an alternative color in the same T. Shirt. Shocking that a company of this nature have such a terrible online service and to be honest the customer service is not the best either.”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews