CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy at all with the cruise service as I haven't recieved my parcel. It has been placed since last week & still hasn't arrived.”

Helpful Report

Posted 10 years ago

“My dress arrived late and with the security tag still on it! Very disappointed.”

Helpful Report

Posted 10 years ago

“More than half my order was cancelled an one of the item delivered was a complete diffrent colour and to top it off delievery took over a week. Not impressive at all”

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Posted 10 years ago

“The slow service is the worst of any online retailer I have ever used, a quick glance through Cruise fashion facebook page shows that this is not unusual, there are hundreds of people who posted similar complaints. Cruise used to have an excellent reputation built up through customers in store experience no doubt, however the online part of the business has went into very steep decline, customers services- email or phone response exceptionally poor and now combined with woefully slow delivery. Unfortunately for cruise there are now several alternative companies selling the higher end labels all of whom have lightning delivery, overnight free of charge in most cases, live online chat customers services and generally offer a better overall experience. I have shopped with cruise for more than 20 years but after this last purchase will not be returning until I see a complete overhaul of their online business.”

Helpful Report

Posted 10 years ago

“Always buy from cruise however I bought a £400 D&G jumper on the Black Friday 30% off. Plus £10 for every £50 in vouchers! On the Tuesday emailed to say the size jumper I ordered was not in stock and cancelled my order. By which this was Too late to buy from anywhere else with the excellent Black Friday discounts and they would not even provide me the jumper at the same price when it came back in stock and cost me £120. Plus £40 in vouchers. How can they let you purchase something they don't have in stock! Customer service were rubbish and couldn't even offer me anything as a good will gesture even though they now have the jumper in stock. They Don't value your custom at all.”

Helpful Report

Posted 10 years ago

“received the wrong order and emailed them straight away with damaged boxes also and I'm still waiting a reply, christmas of all times, as they say at Easter not a happy bunny, so as I'm writing thus I'm still waiting on a reply:((((((”

Helpful Report

Posted 10 years ago

“CRUS40000012029371 the chestnut ugg boots are missing from the parcel,which I have just received as it was delivered to my work address on Saturday. As I received two dispatch emails for this I hope they will arrive separately today? Furthermore the items that were received were literally thrown into a black delivery bag, meaning that all the shoes had come out of the boxes, the paper they are supposed to be wrapped in was torn and the boxes damaged. These were mainly for Christmas presents which will now look like second hand items, I am very disappointed with the way in which these high value items were packaged, it would have been much more appropriate to put them in a box to ensure they arrived in good condition. Can you please confirm the whereabouts of the chestnuts ugg boots, there was no dispatch note included in the bag. Thank you Carly Smith 07801814739”

Helpful Report

Posted 10 years ago

“worst online retailer I ever dealt with.........money taken from account but no goods....customer service none existent....will never use again.”

Helpful Report

Posted 10 years ago

“I purchased a Marc Jacobs purse....it was shown in all black, when it arrived it had a black front and white back!!! Very very disappointed as it was a Christmas pressie.”

Helpful Report

Posted 10 years ago

“Poor service from start to finish! One item I ordered was out of stock even tho it remained online for a number of days after I ordered it. 9 days later the money is still out of my bank account. The rest of the items arrived - one was completely wrong colour. I've sent them all back at my own expense and not optimistic of a refund before Xmas. When I emailed to complain I expected a response within 24 hours - it was 3 days later. Worst customer service I've experienced before.”

Helpful Report

Posted 10 years ago

“Bought two jackets waited 7 days after I had ordered contacted customer services to be told it can take 5-7 working days. On 10th day received email saying one was out of stock and I wouldnt be charged.next day received email at 9am on saturday saying it would be delivered that day. I had already left for the day so missed delivery. E commerce at its worst.”

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Posted 10 years ago

“Not received goods yet ? Please can I have a refund on postage as needed goods for tonight ?”

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Posted 10 years ago

“Complain u customer service. Too slowly reply email”

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Posted 10 years ago

“I ordered some ugg slippers for my beloved but made a error and ended up ordering them twice. I realised what I'd done and sent an email to your customer service people asking them to cancel one of the orders, I provided them the order number, alsa both pairs turned up. Slippers and service good and prompt just didnt need both pairs!!!!”

Helpful Report

Posted 10 years ago

“This is the second time I've purchased from cruise. On the first occasion the item was poorly packaged, following two emails to customer services I received no reply. This matter is still outstanding from months ago. This time around my order took far too long to get to me, especially given that standard postage costs £6 which is expensive. I also ordered twice before successfully placing my last order. On both occasions I subsequently received notification that my orders were cancelled as out of stock. This is extremely poor customer service. I'd be extremely reluctant to shop with cruise again. I don't feel that my custom is valued at all and the postage is very poor value.”

Helpful Report

Posted 10 years ago

“I have ordered many things from cruise but sometimes I have ordered things and I have had emails saying sorry this item is out of stock. Why have the items on your website if the item can't be relocated. I feel they use actual shops and managers aren't doing stock takes properly. Who knows this experience was my worst. I kept getting emails stating different offers and eventually a paul smith one came through for 30% off. I snapped it up bought a jumper, a scarf set, a polo shirt and a pair of gloves. Paid £160 roughly including shipping. Over a period of a week I recieved emails gradually stating each item apart from the gloves which were the cheapest which may I had still haven't arrived after over a week. They charged me the full £6 postage for just the gloves. This company needs to get its act together. Your annoying a lot of customers while are spending hundreds of pounds with you!”

Helpful Report

Posted 10 years ago

“Ive bought numerous items if the cruise which are always delivered on time, good condition and value for money.This year however I'm extremely disappointed I have tried to order a particular item twice and paid for twuce to be told they are no longer in stock, and twice had to explain to my fiancé that she won't be getting them for Christmas. Please do not advertise things you don't have, I am now having to scour the earth for a specific pair of womens boots.”

Helpful Report

Posted 10 years ago

“I got this and still have not received my item week later”

Helpful Report

Posted 10 years ago

“Three items were ordered and then I was informed that two are out of stock, it took nearly a week to be informed of this. (Also not the first time this had happened when ordering from Cruise) over all a poor performance and I not Recommend using this site.”

Helpful Report

Posted 10 years ago

“Your customer service is shocking, still waiting on an update on whats happening with my order after i sent an email 4 days ago. tried to call the customer service number but after 20 minutes waiting i have give up. I won't be shopping with yous again”

Helpful Report

Posted 10 years ago

CRUISE is rated 3.9 based on 11,534 reviews