CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A number of items that I ordered and paid for, then went out of stock before being delivered”

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Posted 8 years ago

“Nice clothes plenty to choose from”

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Posted 8 years ago

“Great bargain in sale quick delivery Well Pleased”

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Posted 8 years ago

“Quick delivery and packaging excellent”

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Posted 8 years ago

“Very happy with my purchases but delivery was a bit disappointing took 6 days to receive my order through dpd. I understand it is not cruise’s fault”

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Posted 8 years ago

“You have sent me two different trainer sizes? I'm trying to contact via your customer care account, but I've heard nothing for 4 days now.”

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Posted 8 years ago

“I ordered a pair of Christian Loub shoes they arrived quickly unfortunately they had a sale price on at £160 cheaper than I paid Cruise didn’t honour this even when I was asked to send pictures (which I did) took the taste of buying them and obviously they are going back”

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Posted 8 years ago

“It did not, delivery charge for click and collect £6.99 is disgusting and no pre payed return. Would not use the site again”

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Posted 8 years ago

“Items ordered arrived on time and well packaged. All items are of a high quality and I was delighted to receive them.”

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Posted 8 years ago

“Extremely quick delivery, thank you!”

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Posted 8 years ago

“From rude employees to such employees not knowing how to deal with customer relation issues, giving wrong & inaccurate information, until it then taking myself to reach a 3rd customer service member of staff (Dave) to finally help & assist with my previous issues.”

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Posted 8 years ago

“No hassle returns.”

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Posted 8 years ago

“Ive been a customer of cruise for 8+ years, recently I orderd a pair of white d&g trainers which came and had little marks on them I wasn't happy but was an inconviance sending them back so never botherd, then got my gf a pair of valentio trainers that lasted about a week and one of the metal studds fell off, and was in the town today and went for another pair of d&g trainers was in about 10am the store wasnt busy at all and had to wait over 20 mins on somebdy serving me then when the guy brought them for me to try on after looking at them they had obviously been worn as they had about 6 scuff marks at diffrent bits of the trainers and had threads coming lose when I asked why I was brought trainers in such a state the boy said he thinks they had been scuffed off the box which is absolute rubbish they have obviously been returned, why are cruise taking back trainers that have obviously been worn or is it a member of staff that have been wearing them? They never had another pair in my size so I left without them, cruise has went down hill very disapointed”

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Posted 8 years ago

“Brilliant service no stress:)”

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Posted 8 years ago

“Fast service and delivery. Trainer box was dirty though and covered in black marks.”

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Posted 8 years ago

“Delivery was good, likes the product coming in a bag”

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Posted 8 years ago

“The layout of the shop and the staff are great..”

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Posted 8 years ago

“Excellent prices and quick delivery”

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Posted 8 years ago

“Description wrong on site”

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Posted 8 years ago

“Quick delivery at a very busy time.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews