CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and fast delivery but resent the 6.99 postage, many times it makes me purchase from similar shops that offer free delivery”

Helpful Report

Posted 8 years ago

“Item was good standard and discounted.”

Helpful Report

Posted 8 years ago

“Lovely clothes however I thought £6.99 was excessive postage for £150 jumper”

Helpful Report

Posted 8 years ago

“Good quality clothing at decent prices and a huge range”

Helpful Report

Posted 8 years ago

“Excellent company and service fast delivery”

Helpful Report

Posted 8 years ago

“Garment arrived in perfect condition as always. Only thing is that you said my ordered was displayed and didn’t explain why.”

Helpful Report

Posted 8 years ago

“Woolrich Parka for 290 is world class!!!!!!”

Helpful Report

Posted 8 years ago

“The right shoe was badly worn. These were to be my wedding shoes. I emailed a photo to your customer service team almost a week ago and have received no reply. Appalling service.”

Helpful Report

Posted 8 years ago

“Quality service very fast delivery 👍🏻”

Helpful Report

Posted 8 years ago

“Perfectly happy with the service only thing i would say is postage is quite expensive and there is not a next day delivery option abailable but apart from that fine”

Helpful Report

Posted 8 years ago

“You gave me the wrong bar code so I came away from the collection point empty handed. I phoned stuck in a queue, emailed twice to no avail. I even sent a Facebook message still nothing. I phoned dpd waited 50 minutes to be told the fault was with Cruise. You have taken my money but I have nothing. My son is without his Christmas present.”

Helpful Report

Posted 8 years ago

“Quick delivery”

Helpful Report

Posted 8 years ago

“Great prices, fantastic service no hassle keep up the good work”

Helpful Report

Posted 8 years ago

“Your service through the internet was absolutely fantastic. When I ordered they came delivered to me within two days, packaged well. I love the cruise bags they come in. I can’t comment on the goods as they are Christmas presents. Thank you cruise and merry Christmas to you all.”

Helpful Report

Posted 8 years ago

“Old fashioned delivery service. Charges you for a standard delivery. No next day available. Then you have to pay to send goods back!?!! Can’t even return at store. Too much hard work. Will not be ordering from cruise again.”

Helpful Report

Posted 8 years ago

“It's good. But their is no proper look of cloths on photo.”

Helpful Report

Posted 8 years ago

“Good products”

Helpful Report

Posted 8 years ago

“Grr voucher with my last purchase helped with my next purchase on trainers I had my eye on”

Helpful Report

Posted 8 years ago

“Your service is so poor!”

Helpful Report

Posted 8 years ago

“Excellent gear and first class service.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews