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CSJ Reviews

4.6 Rating 580 Reviews

91 %

of reviewers recommend CSJ

Company Reviews

4.6

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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CSJ 5 star review on 3rd August 2022

Mr & Mrs McFarlane

CSJ 5 star review on 3rd August 2022

Mr & Mrs McFarlane

CSJ 5 star review on 27th April 2022

CSJ 5 star review on 22nd April 2022

CSJ 5 star review on 22nd April 2022

CSJ 5 star review on 22nd April 2022

CSJ 4 star review on 3rd March 2020

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to resolve a faulty door from the beginning of February 2020. Company now in liquidation. Affordable windows answered my call today, to say they were doing the priority repair work for CSJ!! Smells fishy tome, probably same charlatans under new trading name. Give a wide berth, the 10 year guarantee isn’t worth the paper it is written on!”

Posted 3 years ago

“Where Do I Start?? DONT touch this company with a barge pole . They were to fit a Kitchen and Bathroom while we were on Holiday in June 2018. The faults are way too many to mention. They destroyed my 6 month old dining table as they used it as a work bench despite assuring me they wouldn't enter any other room . They put a dent in the back of my leather couch due to shoving the corner of said table into it. We have over 50 photos of faults and damages. They threatened to take me to court and continually harassed me . I refused to pay full price due to the poor workmanship so made a highly reduced offer of payment as they realised they'd lose in court they accepted. Currently my shower is in pieces knackered and my QUALIFIED plumber says it is the WORST fitted shower he has ever seen. The Shower and fittings have been attached to the wet wall with silicone sealant and Not to a back plate which it should have been. I won't even start on the kitchen I'd be here All night .PLEASE don't give them your money Find a reputable company !!!”

Posted 3 years ago

“Don’t use they claim not to be a company and I have had to chase them for money they are due me for a poor job of insulation”

Posted 3 years ago

“DO NOT USE CSJ! We used CSJ a lot over the years to replace all our windows and they were good. But something has happened, and it's not just caused by Covid. At the end of 2019 we got them in to replace a bathroom, and we had nothing but problems. It eventually got finished, but we still have broken parts 10 months later so the handheld shower is still unusable, and despite all the communications we had on this in 2019, they now deny it was anything to do with them. I also got them to replace our front door under warranty as cracks had appeared - they did this, but in the process shattered the glass, and promised to replace in 5 days - no response for weeks, and now when we call they tell us they cannot tell us when it will be fixed, if ever. Sadly I have had to resort to a legal claim now”

Posted 3 years ago

“We have had nothing but problems with our windows over the last 7 years. constant wind noise and repeated efforts to fix. Eventually a few weeks ago it was properly sealed. the guarantee of materials and workmanship is not worth the paper it is printed on. As some other company have taken on the maintenance without any responsibilty for workmanship. Would not recommend either company.”

Posted 3 years ago

“The company has now filed for liquidation”

Posted 3 years ago

“Following completion of a garage conversion and full payment it became apparent that there are elements of the work that do not meet the standard of the building warrant. This is something that should be easy to resolve however the complete lack of any customer service is making this process impossible. A socially distant phone call or email response to reassure that this matter is being taken seriously would go along way at this point. I am left with the view that CSJ has no interest in dealing with customer after care of concerns.”

Posted 3 years ago

“We bit the bullet on refitting our family bathroom and ensuite in Feb’20 before the arrival of our first baby. We went with CSJ after a positive review from a relative, but on reflection this has felt like a massive mistake with a lot of grief over the past six months. For clarity I’ve listed the issues faced in an itemised list, as it is rather extensive!!! Whilst problems have been created by contractors and sub-contractors, the buck ultimately stops with CSJ who have not been forthcoming or proactive in resolving despite several recent phonecalls and opportunities. Reflecting back to the initial consultation, the salesman clearly overstated what was achievable on the project - for example, promising to conceal wastepipe in wall, making shower tray flush with floor and expected timescales. This has left us with bathrooms not in line with what was initially designed and paid for. Additionally, the salesman advised of the sq metres of tiles required and did not calculate enough excess leaving an imperfect finish in places (see point 17). The CSJ team should not overpromise, especially when I challenged the ability to do this, and was met with a ‘double down’ on the promise. The salesman's technique of selling the finance option has left me in two minds to report CSJ to the FCA for mis-selling. Part of the original attraction of CSJ was the availability of finance as fitting two bathrooms isn’t cheap! But we were always intending to pay some money upfront to reduce the amount of finance. Your salesman however was pretty insistent we shouldn't be paying anything upfront... a tactic that suggests to me your sales team are paid commission on (mis-)selling finance. Thankfully as I have a background in finance I was able to see through this. CSJ need to make sure their sales team are trained to sell this service and act with integrity. I have major concerns that other customers are being mis-sold finance. CSJ then repeatedly requested payment even though we hadn’t agreed to the final bathroom specs. This felt incredibly pushy and awkward and not a great way to enter customer relations. After agreeing a start date and two week timeframe, we got a call 5 days before the start date flagging that CSJ had changed supplier and we needed to reselect our full suite for both bathrooms. Initially it was said it would not lead to a delay, and then were told it would. This delayed our fitting by a week. I don’t believe changing supplier is a spur of the moment decision, customers should be given far more lead time to reselect furniture (if this needs done at all!!) Despite agreeing to do one bathroom at a time (and not both simultaneously) the Contractor turned up on Day One expecting to rip both bathrooms out. With a pregnant wife, the prospect of having no working bathroom for a week plus was never an option, and thankfully I was working at home that day and was able to intervene. And it really would have been a disaster, as the country went into COVID lockdown at the end of that first week (hindsight is a wonderful thing!). We sourced tiles for our en-suite and were told the Contractor would pick them up. With significant concern about an inevitable COVID lockdown, we were acutely aware it was urgent the tiles needed collected ASAP, but they never were. We later found out the trader sold on our items which led to a couple of months of inconvenience, tracking down our order and waiting for them to restock. Whilst the resale of our tiles wasn't CSJ's fault, it was still frustrating being told the pick-up was under control and another example of over-promising and not delivering. COVID - At the point of lockdown 80% of the family bathroom was complete, and the en-suite not started. No one could have foreseen the locktown that followed, but our job could have been finished if it wasn’t delayed as mentioned in item 4. We were left with a number of heavy boxes upstairs that, due to my wife's pregnancy and visitor restrictions, we weren’t able to move easily. When lockdown restrictions were lifted we contacted CSJ via email to get an update, eager to get our house back. We were frustrated not to receive a courtesy response to our email and the Facebook chaser sent a few days later. The Contractor then got in touch, suggesting our messages were seen, but a simple acknowledgement of enquiry would have been appreciated. We agreed a date with the Contractor to resume work, but were disappointed on Monday morning to get a phonecall to say it would need to be postponed because a number of furniture items were found damaged and smashed in the warehouse (specifically a shower tray and shower screen were mentioned in passing). After all this time how was this not noticed beforehand? I find it staggering in a period of limited work taking place that stock could get damaged! Ten days after the expected start date the Contractor phoned to say he was coming the following day (two days ahead of the new schedule) to rip out the en-suite. We later learnt this was to get a jump start on work due to holiday deadlines. Whilst bringing forward the work was better news than another delay, the lack of project management was a concern and started to mess us around. When the Contractor arrived for the rip out, he asked us to sign CSJ's Satisfied Customer Declaration there and then without the work being done. This should have raised a massive RED FLAG, putting me and my wife on the spot. We, arguably, very naively signed the paperwork in good faith thinking the worst was behind us. We recognised lockdown had been difficult and may not have been paid for the work completed so far. From that point onwards the completion of the ensuite went from bad to worse and our good nature felt severely taken advantage of. At the rip out, several furniture items were put in our garage, where we realised CSJ or the Contractor sourced the wrong colour radiator. Another radiator had to be ordered, to date this has not appeared with any other subcontractor or been fitted and is yet another example of the poor management of the project. During the designing in Feb, we agreed to bulkheads in both rooms to hide toilet cisterns. At no point back in Feb was there a mention of worktops for these, we assumed these would be finished with the tiles/panelling used for the walls in each bathroom. If it had been mentioned, we would have asked to see samples of colours/materials. When ripping out the ensuite, the Contractor told us we needed worktops. We then had to make a quick decision without samples (just one grainy close-up photo).The worktop that showed up matches neither room, looks cheap and old-fashioned, we don’t want it fitted, delaying completion again. The rip out of the ensuite took place over Friday and Saturday, we had to cancel weekend plans to allow access for the work. The tilers turned up on Monday and at the end of the day we realised the tilers used tools from my toolbox and cuts of carpet I was using for a DIY project. I spent that evening trying to rescue the carpet cuts and clean the adhesive that had been dropped/wiped on it. The tilers also chose to dump a load of the rubble in our general waste bin rather than taking the material away with them. It should surely be common courtesy for workmen to ask before using customers’ belongings! After slow progress by tilers over the Mon+Tues, they didn’t show on Wednesday, Thursday or Friday. We had no courtesy call with an explanation from CSJ, the Contractor or the tilers. Instead, we were just expected to put our lives on hold and wait for someone to turn up. Having heard nothing for 3 days straight we left several voicemails with CSJ's main office over Friday asking confirmation work would resume on Monday but these were frustratingly ignored. It was the bank holiday weekend, had heard nothing and had plans to take our newborn daughter to see friends. You can imagine how annoyed we were to have the tilers make a reappearance at 10am on Saturday, completely unannounced. We cancelled plans and let them in because we were told by the Contractor before he finished for his holiday that plumbers and fitters were coming in after the weekend, therefore the tiling needed to be complete. At the end of Saturday the tilers flagged that they (just) ran out of wall tiles but still had a small part of the wall to complete. We've ended up needing to use floor tiles (which are a different shade to the wall tiles) for the remaining gap on the wall. Whilst it's subtly different, it is still unfortunately noticeable and a subpar finish! When finishing up on Saturday, the tilers said they'd be back out between 10am-11am the following day. They didn't end up making an appearance until 1.15pm, despite me challenging them the day before on the previous tardiness. Their late appearance meant that the tiler ended up working until 6.30pm on a Sunday evening. Ultimately, the risks of COVID are still very real and physical distancing remains important so over the course of that weekend myself, my wife and baby had to spend pretty much the whole time confined to downstairs! The tilers clearly left in a rush on Sunday night as they have left rubble, tiles, buckets and other kit down the side of our house. This is not something I should be required to clean up! By Monday morning we still hadn't had any response to our voicemails left with CSJ (see item 15). At 9am, a couple of CSJ workers turned up. They said they had come to fit a suspended ceiling and worktop but had been given no other information on any of the other incomplete jobs. In fact, we later learnt that they were joiners and window fitters and had never done any bathroom work before. As a result, they only turned up with the tools and materials to fit the ceiling. It turns out they were even given the wrong ceiling panels (luckily I had some in our garage from pre-lockdown work). To their credit, they did a good job and did hang a couple of mirrors in the bathroom. Ironically that best service we'd had on our bathrooms so far had come from a couple of window fitters. No one at CSJ had the courtesy to phone us first to understand our complaint and outstanding work, they simply threw two employees under the bus by sending them out underequipped. They helped with what they could but it is an entirely inefficient way of working. Before finishing for holiday, the Contractor said that the plumbers would be in on Tuesday but once again we waited all day and no one showed up. Further delays! We phoned CSJ again on Tuesday to highlight that the plumbers hadn't turned up as promised by the Contractor. One of the case administrators phoned us back later in the morning to confirm that they had managed to contact the Contractor on holiday and they would contact me directly. Needless to say I never received a phonecall from the Contractor. Whilst it was appreciated that they escalated the issues with the Contractor, they are at the end of the day CSJ’s Contractor, so CSJ should be taking more ownership of resolving the issues, particularly when the Contractor has not demonstrated themselves to be overly reliable. Whilst I never received a phonecall from the Contractor, the plumbers did appear on Wednesday. They hadn’t been given the right colour radiator, and were expecting to fit the wrong one in our garage. They asked questions about the shower unit as they'd picked up a unit that morning but discovered another one in the garage left prior to lockdown. It turns out the one initially brought on site prior to COVID was the wrong model, again a case of CSJ fitting the bathroom they have in stock, not the one we selected and paid for. I'm beginning to question whether CSJ have a copy of our order at all! The plumbers weren't able to completely install the en-suite toilet because the tiler hadn't bore out a hole for the flusher button. Whilst I'm a little surprised the plumbers didn't have a tool to bore a hole in the tile themselves, this is just another example of the complete piecemeal approach taken to this installation and shocking communication in-between CSJ's contractors. Creating yet more delays and still not a functioning en-suite! The plumbers have installed the wall hung sink slightly off-level. This will need to be corrected (yet more delays!). It’s surely a basic skill for a workman to see this and own a spirit level to check. The evening after the plumbers had been in, we noticed a lot of standing water in the kitchen cupboard under the sink. The team hadn't properly adjusted the stopcock when turning the water back on causing a leak. Thankfully caught before it caused any water damage! We were told an electrician would be out on the Wednesday but unsurprisingly no one turned up the rest of the week (yet more delays!!) The electrician didn't turn up until the following Tuesday, turning up on our doorstep unannounced with no phonecall from CSJ, the Contractor or the electrician. At this point it is the 25th of September, work was supposed to resume on the 10th August and we are yet to have a bathroom completed to 100% satisfaction, numerous jobs remain incomplete and the en-suite is still unusable.”

Posted 3 years ago

“We bit the bullet on refitting our family bathroom and ensuite in Feb’20 before the arrival of our first baby. We went with CSJ after a positive review from a relative, but on reflection this has felt like a massive mistake with a lot of grief over the past six months. For clarity I’ve listed the issues faced in an itemised list, as it is rather extensive!!! Whilst problems have been created by contractors and sub-contractors, the buck ultimately stops with CSJ who have not been forthcoming or proactive in resolving despite several recent phonecalls and opportunities. Reflecting back to the initial consultation, the salesman clearly overstated what was achievable on the project - for example, promising to conceal wastepipe in wall, making shower tray flush with floor and expected timescales. This has left us with bathrooms not in line with what was initially designed and paid for. Additionally, the salesman advised of the sq metres of tiles required and did not calculate enough excess leaving an imperfect finish in places (see point 17). The CSJ team should not overpromise, especially when I challenged the ability to do this, and was met with a ‘double down’ on the promise. The salesman's technique of selling the finance option has left me in two minds to report CSJ to the FCA for mis-selling. Part of the original attraction of CSJ was the availability of finance as fitting two bathrooms isn’t cheap! But we were always intending to pay some money upfront to reduce the amount of finance. Your salesman however was pretty insistent we shouldn't be paying anything upfront... a tactic that suggests to me your sales team are paid commission on (mis-)selling finance. Thankfully as I have a background in finance I was able to see through this. CSJ need to make sure their sales team are trained to sell this service and act with integrity. I have major concerns that other customers are being mis-sold finance. CSJ then repeatedly requested payment even though we hadn’t agreed to the final bathroom specs. This felt incredibly pushy and awkward and not a great way to enter customer relations. After agreeing a start date and two week timeframe, we got a call 5 days before the start date flagging that CSJ had changed supplier and we needed to reselect our full suite for both bathrooms. Initially it was said it would not lead to a delay, and then were told it would. This delayed our fitting by a week. I don’t believe changing supplier is a spur of the moment decision, customers should be given far more lead time to reselect furniture (if this needs done at all!!) Despite agreeing to do one bathroom at a time (and not both simultaneously) the Contractor turned up on Day One expecting to rip both bathrooms out. With a pregnant wife, the prospect of having no working bathroom for a week plus was never an option, and thankfully I was working at home that day and was able to intervene. And it really would have been a disaster, as the country went into COVID lockdown at the end of that first week (hindsight is a wonderful thing!). We sourced tiles for our en-suite and were told the Contractor would pick them up. With significant concern about an inevitable COVID lockdown, we were acutely aware it was urgent the tiles needed collected ASAP, but they never were. We later found out the trader sold on our items which led to a couple of months of inconvenience, tracking down our order and waiting for them to restock. Whilst the resale of our tiles wasn't CSJ's fault, it was still frustrating being told the pick-up was under control and another example of over-promising and not delivering. COVID - At the point of lockdown 80% of the family bathroom was complete, and the en-suite not started. No one could have foreseen the locktown that followed, but our job could have been finished if it wasn’t delayed as mentioned in item 4. We were left with a number of heavy boxes upstairs that, due to my wife's pregnancy and visitor restrictions, we weren’t able to move easily. When lockdown restrictions were lifted we contacted CSJ via email to get an update, eager to get our house back. We were frustrated not to receive a courtesy response to our email and the Facebook chaser sent a few days later. The Contractor then got in touch, suggesting our messages were seen, but a simple acknowledgement of enquiry would have been appreciated. We agreed a date with the Contractor to resume work, but were disappointed on Monday morning to get a phonecall to say it would need to be postponed because a number of furniture items were found damaged and smashed in the warehouse (specifically a shower tray and shower screen were mentioned in passing). After all this time how was this not noticed beforehand? I find it staggering in a period of limited work taking place that stock could get damaged! Ten days after the expected start date the Contractor phoned to say he was coming the following day (two days ahead of the new schedule) to rip out the en-suite. We later learnt this was to get a jump start on work due to holiday deadlines. Whilst bringing forward the work was better news than another delay, the lack of project management was a concern and started to mess us around. When the Contractor arrived for the rip out, he asked us to sign CSJ's Satisfied Customer Declaration there and then without the work being done. This should have raised a massive RED FLAG, putting me and my wife on the spot. We, arguably, very naively signed the paperwork in good faith thinking the worst was behind us. We recognised lockdown had been difficult and may not have been paid for the work completed so far. From that point onwards the completion of the ensuite went from bad to worse and our good nature felt severely taken advantage of. At the rip out, several furniture items were put in our garage, where we realised CSJ or the Contractor sourced the wrong colour radiator. Another radiator had to be ordered, to date this has not appeared with any other subcontractor or been fitted and is yet another example of the poor management of the project. During the designing in Feb, we agreed to bulkheads in both rooms to hide toilet cisterns. At no point back in Feb was there a mention of worktops for these, we assumed these would be finished with the tiles/panelling used for the walls in each bathroom. If it had been mentioned, we would have asked to see samples of colours/materials. When ripping out the ensuite, the Contractor told us we needed worktops. We then had to make a quick decision without samples (just one grainy close-up photo).The worktop that showed up matches neither room, looks cheap and old-fashioned, we don’t want it fitted, delaying completion again. The rip out of the ensuite took place over Friday and Saturday, we had to cancel weekend plans to allow access for the work. The tilers turned up on Monday and at the end of the day we realised the tilers used tools from my toolbox and cuts of carpet I was using for a DIY project. I spent that evening trying to rescue the carpet cuts and clean the adhesive that had been dropped/wiped on it. The tilers also chose to dump a load of the rubble in our general waste bin rather than taking the material away with them. It should surely be common courtesy for workmen to ask before using customers’ belongings! After slow progress by tilers over the Mon+Tues, they didn’t show on Wednesday, Thursday or Friday. We had no courtesy call with an explanation from CSJ, the Contractor or the tilers. Instead, we were just expected to put our lives on hold and wait for someone to turn up. Having heard nothing for 3 days straight we left several voicemails with CSJ's main office over Friday asking confirmation work would resume on Monday but these were frustratingly ignored. It was the bank holiday weekend, had heard nothing and had plans to take our newborn daughter to see friends. You can imagine how annoyed we were to have the tilers make a reappearance at 10am on Saturday, completely unannounced. We cancelled plans and let them in because we were told by the Contractor before he finished for his holiday that plumbers and fitters were coming in after the weekend, therefore the tiling needed to be complete. At the end of Saturday the tilers flagged that they (just) ran out of wall tiles but still had a small part of the wall to complete. We've ended up needing to use floor tiles (which are a different shade to the wall tiles) for the remaining gap on the wall. Whilst it's subtly different, it is still unfortunately noticeable and a subpar finish! When finishing up on Saturday, the tilers said they'd be back out between 10am-11am the following day. They didn't end up making an appearance until 1.15pm, despite me challenging them the day before on the previous tardiness. Their late appearance meant that the tiler ended up working until 6.30pm on a Sunday evening. Ultimately, the risks of COVID are still very real and physical distancing remains important so over the course of that weekend myself, my wife and baby had to spend pretty much the whole time confined to downstairs! The tilers clearly left in a rush on Sunday night as they have left rubble, tiles, buckets and other kit down the side of our house. This is not something I should be required to clean up! By Monday morning we still hadn't had any response to our voicemails left with CSJ (see item 15). At 9am, a couple of CSJ workers turned up. They said they had come to fit a suspended ceiling and worktop but had been given no other information on any of the other incomplete jobs. In fact, we later learnt that they were joiners and window fitters and had never done any bathroom work before. As a result, they only turned up with the tools and materials to fit the ceiling. It turns out they were even given the wrong ceiling panels (luckily I had some in our garage from pre-lockdown work). To their credit, they did a good job and did hang a couple of mirrors in the bathroom. Ironically that best service we'd had on our bathrooms so far had come from a couple of window fitters. No one at CSJ had the courtesy to phone us first to understand our complaint and outstanding work, they simply threw two employees under the bus by sending them out underequipped. They helped with what they could but it is an entirely inefficient way of working. Before finishing for holiday, the Contractor said that the plumbers would be in on Tuesday but once again we waited all day and no one showed up. Further delays! We phoned CSJ again on Tuesday to highlight that the plumbers hadn't turned up as promised by the Contractor. One of the case administrators phoned us back later in the morning to confirm that they had managed to contact the Contractor on holiday and they would contact me directly. Needless to say I never received a phonecall from the Contractor. Whilst it was appreciated that they escalated the issues with the Contractor, they are at the end of the day CSJ’s Contractor, so CSJ should be taking more ownership of resolving the issues, particularly when the Contractor has not demonstrated themselves to be overly reliable. Whilst I never received a phonecall from the Contractor, the plumbers did appear on Wednesday. They hadn’t been given the right colour radiator, and were expecting to fit the wrong one in our garage. They asked questions about the shower unit as they'd picked up a unit that morning but discovered another one in the garage left prior to lockdown. It turns out the one initially brought on site prior to COVID was the wrong model, again a case of CSJ fitting the bathroom they have in stock, not the one we selected and paid for. I'm beginning to question whether CSJ have a copy of our order at all! The plumbers weren't able to completely install the en-suite toilet because the tiler hadn't bore out a hole for the flusher button. Whilst I'm a little surprised the plumbers didn't have a tool to bore a hole in the tile themselves, this is just another example of the complete piecemeal approach taken to this installation and shocking communication in-between CSJ's contractors. Creating yet more delays and still not a functioning en-suite! The plumbers have installed the wall hung sink slightly off-level. This will need to be corrected (yet more delays!). It’s surely a basic skill for a workman to see this and own a spirit level to check. The evening after the plumbers had been in, we noticed a lot of standing water in the kitchen cupboard under the sink. The team hadn't properly adjusted the stopcock when turning the water back on causing a leak. Thankfully caught before it caused any water damage! We were told an electrician would be out on the Wednesday but unsurprisingly no one turned up the rest of the week (yet more delays!!) The electrician didn't turn up until the following Tuesday, turning up on our doorstep unannounced with no phonecall from CSJ, the Contractor or the electrician. At this point it is the 25th of September, work was supposed to resume on the 10th August and we are yet to have a bathroom completed to 100% satisfaction, numerous jobs remain incomplete and the en-suite is still unusable.”

Posted 3 years ago

“The salesman promised my elderly disabled parents a door that could be unlocked without having to take the keys from their pockets. What he didn’t tell them was that they needed a smart phone in order to do this. My parents do not own smart phones and had they known would not have bought this door and lock. CSJ are only prepared to change the lock at my parents expense despite the fact that the salesman misled them. My parents now have a front door that they cannot use. In my opinion scoring this company 1 out of 5 is generous, had there been a lower score I would have given that instead.”

Posted 3 years ago

“Biggest and most costly mistake of my life. To my detriment I didn't do enough research on bathroom refits as I was wanting the refit done in a hurry while I was on holiday and knew I was paying slightly more than average at that point. I came back my holiday and it was not done, zero communication. I proceeded with the job anyway after the fact when the tradesman appeared in my door with no prior notice... The biggest problem was all the completely inaccurate information I was told by the salesman. I was told a bulk area could be removed, there was issues with my existing shower being on the wrong wattage and misinformation about a heater fitting. I didn't get the bathroom I wanted with more space, the bulk area had to stay and the shower is exactly the same power as my old one, identical floor space and I now have no heating at all after being told more misinformation that my bathroom would be warmer after the refit, it is not, it is colder.. On top of that I have lost a power socket to be able to install heating retrospectively as it was covered up (sealed properly or not I have no idea...) On top of that the office, lost my spare set of keys by posting them back in a flimsy envelope where the keys fell out a hole in the envelope in the post. The attitude of the office staff is appalling, I had to phone multiple times regarding the keys issue and wait a few days to have my locks changed when it suited CSJ to do it and it was a mission getting a receipt at all for the bathroom. There is no transparency on the breakdown of the cost of the bathroom installation and fittings when questioned. The bathroom is small, with minimum fixtures and fittings installed, with like replacing like for like, a bath removed and not replaced, no movement of plumbing. I was expecting a top spec luxurious shower room for the price. The guarantee for my shower was also lost and took over five calls to resolve. Also beware, the salesman did not leave a copy of the bathroom fittings chosen and ordered either. If it had been and I had done research, I would have realised what the true cost was of the fittings and what the massively inflated cost of the installation was. The main issue is with the CSJ salesman, I naively believed what I was told believing they were an expert and proceeded on the information given which particularly in the case of the shower and the bulk area being removed which was blatant misinformation. I am posting this review now that my sister who cancelled an appointment with the company after my experience, has now had a bathroom fitted to identical spec for less than half the price than myself... CSJ should be taking accountability for their salesman but they have not.”

Posted 4 years ago

“My Windows are poor and have been waiting for repairs Windows not sealed properly have used firm before and the Windows were excellent that is why I went back unfortunately this time round it has been a different and more expensive experience”

Posted 4 years ago

We would like the opportunity to investigate your feedback further. Please could you contact us at mail@csj.co.uk or call our team at 0800 955 6560? We’ll work with you to resolve the issues as quickly as possible.

Posted 4 years ago

“would NEVER use again. had nothing but problems with my doors. still have not fixed the problem 😡 they don't even get back to you. been waiting a month for a decision. still no answer. would avoid at all costs. would give no stars if I could.”

Posted 4 years ago

I am very sorry that you feel this way. We have advised you to keep the room temperature to normal level(approximately 20 degrees) which would remedy the condensation and issue with the door. A room needs to be a adequate temperature level and ventilated for natural products like your door to maintain.

Posted 4 years ago

“A company that does not care about customers and disregards complaints. Very bad experiences.”

Posted 4 years ago

We would like the opportunity to investigate your feedback further. Please could you contact us at mail@csj.co.uk or call our team at 0800 955 6560? We’ll work with you to resolve the issues as quickly as possible.

Posted 4 years ago

“We have had to take double figures in time off for repairs. We eventually got the ombudsman involved to get them completed. They are fine unless you need repairs. I would never ever recommend them”

Posted 4 years ago

“Zero after care and complete lack of empathy shown by CSJ. They supplied and installed/fitted shower room in April 2018. Kitchen ceiling was leaking in July 19. Called them and was told it was 2 months over the warranty therefore I had to pay £120 to get some workmen out to "check" what was wrong. I had to find and pay a local plumber to fix problem. On inspection, we discover, there had been a long term leak as our kitchen beam is completely soak and damp. Apparently there was another problem, the water pipes were leaking too. Called CSJ and showed them the poor workmanship provided and it was then they had send someone out to fixed the water pipe. However, this wasn't an emergency as we had no use of a shower for 4 days. I am now trying to get a reimbursement for the work I had to pay to get a new trap tor replace the broken trap fitted by CSJ. Message then and no surprise, no reply or acknowledge this.”

Posted 4 years ago

“One star for aftercare. Had a bathroom fitted in November. The Monday to Friday fitting as we were told in the sales pitch turned out to be Monday to Thursday and between 10am and 12noon arrival to prompt 4pm finish which resulted in a very rushed finish. I could have done the bath seal better myself and there are still silicone marks on the wall panels one of which has a deep scratch which occurred during fitting. Had to have them back after a week to fix a leaking sink, due to improper fitting. The proposed solution for the scratched panel was tho cut the panel in half and replace the scratched portion. I declined this. A week after that the heated towel rail went cold at the top. Contacted CSJ and after a week the project manager said he would try tohave someone attend... Still waiting!! Another email sent on Monday this week, still to receive a reply. When spending +£7k one would expect better but seems once CSJ have your money you can whistle on the wind! I'm left feeling shortchanged and very disappointed”

Posted 5 years ago

“Only 1 star and that’s for the team who worked on my bathroom. They were polite courteous and did an excellent job. I can’t recommend CSJ due to the “project manager” assigned to me. Didn’t turn up on the first day of work which too was actually a day late then denied he said he would be there. He only bothered to call me when asking for more money and came to my home as there was an issue with no running hot water from my bathroom tap after work was finished. Again said there would be an added cost as I now needed a pump (surely this should have been identified before job started). He said I was shouting at him and I realised nothing positive would come out of the immediate situation I asked him to leave my property he threatened me with solicitors which in a later conversation he again denied. The pump was installed to give me running hot water at no extra cost which I was grateful for but I was also promised someone would be out to clean off all of the silicon marks from my wet wall which never happened. I honestly could not face another conversation with the “project manager “ so have tried to clean the walls myself. This should have been a pleasant experience but this individual made it upsetting and very stressful to the point that I cannot enjoy my new bathroom due to the bad memories”

Posted 6 years ago

“Time wasters, I took time off work to get a quote done for 3.5 bathrooms in an extension, the guy came out, measured up, said he would get the quote done then didn’t have the courtesy to say he wasn’t going to bother. Tried to chase them up but just got the run around.”

Posted 6 years ago

“We had a bathroom recently fitted to a very poor finish. From the start we had a problem, We got our quote only to be called an hour later and £800 added on. I told the fitter I could hear dripping through the night, he said it was my radiators that were cooling down when in actual fact he hadn't fitted the pipe properly in the loft so after 2 days of dripping into a cupboard and saturating the contents and carpet it then started to leak through the living room ceiling. It took a week to dry it out with a dehumidifier. The silver trim around the window was cut too short so I had to caulk it, the seal around the bath started to come away 2 days after fitting, he hadn't sealed the ceiling or around the door or fitted the toilet seat properly as it was loose, but the worst is I now need to buy a new floor as he has cut it to different lengths at the bath panel some of it goes to the bath but there are 1cm gaps too. As you can see from the picture it has been filled in with white sealant. We were given 5 days for installation but they had to come back the next week as they still weren't finished so I had to give them a key, when I returned home in the afternoon the key was in the front door lock and the door was closed, it is just by luck no one passing took the key. I would never use them again.”

Posted 6 years ago

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CSJ is rated 4.6 based on 580 reviews