CSJ Reviews

4.6 Rating 579 Reviews
91 %
of reviewers recommend CSJ
4.6
Based on 579 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Read CSJ Reviews
Visit Website

Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

Write Your review

Tell us how CSJ made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
CSJ 5 star review on 3rd August 2022
Mr & Mrs McFarlane
CSJ 5 star review on 3rd August 2022
Mr & Mrs McFarlane
CSJ 5 star review on 27th April 2022
Helen
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 4 star review on 3rd March 2020
Colin Masson
7
Anonymous
Anonymous  // 01/01/2019
We tasked them to build a small extension, shouldn't have. We had issues with them from the beginning, specifications not met, "oversights" in terms of what should been done that delayed the work, rudeness when we pointed out any issues or deviations from the specifications we supplied. We were blamed for and insulted after every oversight that we dared to bring to the project managers attention who never ever apologized for missing or mixing up deliverables. The initially quoted 1 month lead time was never met, due to orders messed up by the project manager (but that delay is apparently out of his hand) Worst of that the build is still not completed, issues are not addressed, door hinges falling apart and the project manager is demanding payments that are due when the build is complete Warranty paperwork is complete joke, details mistyped, claiming build compled in 1970...
Helpful Report
Posted 2 months ago
I wouldn’t use this company. They ended up having to come visit several times to put things right with my costly external doors and left damage to my external walls, so I held back £100. Wrote a letter to their director recorded delivery and he just ignored it. So they didn’t give me the warranty, for all that was worth as noticed they strangely went into liquidation and miraculously started back up again and had the cheek to knock our door to see if we wanting any work done. A wee bit of advice for anyone looking for work to be done. Check companies house to see what the company history is like. Also, if you do sign a contract with them, delay having them come to measure up so you can give it more thought. Their contract small print says you can cancel within 14 days but once you have them measure up, that no longer applies. Which is probably why they came out next day. Go to the companies who have been going a long time. We had CR Smith doors before and should have gone back there. At least you know it’s quality work and they are still going to see our your warranty.
Helpful Report
Posted 7 months ago
Lucky to be getting 1 star . Seeing people leaving reviews fairly recently and also from a couple of months . Had windows and doors fitted 2018 and had them called out on multiple occasions to fix /repair windows and doors ,5 years later my units are failing tried to get in contact as my garuntee is for 10 years only to be told the company has stopped trading and there is nothing they can do ,which is strange as there are reviews in here for this year ,not bad for a company that has stopped trading . In my opinion I would avoid this company at all costs ,terrible service and after care and my house was left in a mess
Helpful Report
Posted 9 months ago
Complete rip off, sales pitch is constant. The price seemed to be able to drop a £1000 each time I said it's too much!
Helpful Report
Posted 1 year ago
Cold calling, despite a clear notice which says No Cold Callers, staff knocked loudly on the door. Then claimed he had not seen the notice and that he was "not selling anything anyway"! If you cannot get marketing right what makes you think you can be trusted.
Helpful Report
Posted 1 year ago
CONSERVATORY BUILD 1 star for CSJ 5 star for all the contractors We would like to thank all the contractors John Bryson project manager, Mark and Ian joiners, Gary and Jamie builders, Laurie plumber, Sam painter, and the electrician. All the above were very professional through some difficult times caused by covid, material shortages and long delivery times. This was all controlled by a very good project manager John Bryson who managed all the problems. The company of CSJ has been very disappointing in comparison to all the tradesmen. On 2 instances part of the build was measured wrongly by their “surveyor” resulting in weeks of delays while new glass frontage was manufactured. On neither of these occasions did the management contact us to apologise for the mistakes and delays. This was our 3rd project with this company, the first 2 went without a hitch, this one was problematic from the start. Finally the project is complete to the standard expected.
Helpful Report
Posted 1 year ago
Wouldn't use ever again. Front door has been waiting a repair for over a year now. Been told they are in liquidation however they are still running around in CSJ vans. Shoddy workmanship from the start should have cancelled the order when they had to remeasure twice as they had the wrong measurements would give zero stars if I could DO NOT GO NEAR THEM AFTER SALES SERVICE A DISGRACE
Helpful Report
Posted 1 year ago
Product Quality - 5/5 Service delivered by tradesmen - 5/5 Company promises - 0/5 I went through CSJ as one of their door to door salesmen knocked and gave me all the right messages, I had wanted to get the Windows done for a while anyway. I then had a chap by the name of Gavin come out and do the initial measure up and quote. During this process, I had mentioned that we wanted the roughcast doing as well, and he said that CSJ could provide that. I asked if it would be covered by any sort of guarantee and he confirmed it would receive the same 10 year guarantee that they give with Windows and would be a great selling point when it came time to sell my property. I decided to proceed with both Windows and roughcast despite the rather steep price because I wanted the guarantees, I knew I could get the job done at half the price through people I know but the work would have no guarantee and it would add little to no value when I go to sell. Signed on the dotted line, work commenced a few weeks later, all of the tradesmen on site were great, kept the place tidy, did a fantastic job and the work spoke for itself. I had to call the office several times in order to get confirmation of when people were coming out and got little response via email or phone. I often had to get one of tradesmen to relay my message as I could not get a proper response. On completion of the work, I was sent the guarantee for the windows but nothing for the roughcast. I queried this via email initially with their office staff and once again was ignored and got no reply until I followed up via phone. They proceeded to tell me that they do no supply guarantees for roughcast jobs. I explained that this was not what I was sold and that the only reason I took the job was for the guarantees. They said they would investigate and come back to me but I've never heard anything since despite several chaser emails. What should have been a 5 star review without question is now a 1 star review because unfortunately CSJ, your word is not your bond. You've had my money and now you're not interested. You've failed to deliver on what was promised and sold to me. CSJ, I shall be pursuing this through legal avenues, expect to hear from me soon. For anyone reading this, the quality of the work is good, but be prepared to have terrible communication and potentially be miss-sold.
Helpful Report
Posted 2 years ago
So many things went wrong with the fitting of my front door. Initially we were told our doors were damaged the day before the fit date so we had to wait another month. Not a great start. After fitting the doors (both front & back) CSJ had to return several times to replace the front wall panelling, initially due to staining and a dent and then because it wasn’t straight and in the end damaged the rough cast. They returned again without any communication to replace it again, although damage is still visible and the fitting of the right side panel makes the door look bevelled. I sent a letter recorded delivery to the top boss and he didn’t even do the courtesy of a reply. Very disappointing as I had such high hopes given the other reviews and that of my mother who had work done.
Helpful Report
Posted 2 years ago
Do not use this company, repeated attempts to get someone to carry out repairs after the works carried out, now have emails answered with an auto reply message. Phone calls and promises that it will be fixed and still nothing. Wish I had never let them carry out the work.
Helpful Report
Posted 2 years ago
As other people as saying do not go near this company. They did our roofline. We now have mould. I phoned and was told CSJ has gone into liquidation. Their saleman came round to check all was okay and told me to report this. They are still offering this service but we are not covered. Avoid this company at all costs. Terrribel service.
Helpful Report
Posted 2 years ago
We had a leak on a conservatory roof that we believed was covered under a 10 year guarantee. When we called the 0800 number shown on the website and our guarantee we were told CSJ had gone into liquidation and the guarantee was no longer valid. Why is this website still under the CSJ name when the company does not exist?
Helpful Report
Posted 2 years ago
Shocking company to deal with….my family was promised the moon but they did not deliver on any count. They reneged on promises to install the correct window mounts,tried to leave the old frames in situ & have taken over two months to finish the job. The house was a state after they’d gone & they left the exterior of the house a mess. Most of the staff were horrendous to deal with with the exception of a couple of people-most were rude, patronising & worst of all they lied repeatedly…I honestly wouldn’t touch this company with a barge pole if you want a stress free window installation…
Helpful Report
Posted 2 years ago
Please please think twice before using this company. Wish I had. Promise after promise. Lie after lie. The right hand doesn't know what the left is doing. Utterly fed up off being treated like a fool. Had a very expensive cost to get my house back in order. Some people were nice, others well all I will say no comment. Company should be ashamed at way they are treating customers.
Helpful Report
Posted 2 years ago
Not a good experience Company not up to date with legal requirements regarding build work (so be weary if doing extensions) and wanted to add additional considerable expenses to a fixed price to cover their errors. 6 months they have taken so far for the finalised drawings/warrants/sign offs etc and still no sign of them. Company makes promises on dates prior to contracts being signed but they are then more than happy to ignore you and let these dates go by. Hard company to get hold of if any complaints. Name of this company is a liquidated company so paperwork is through some other company in small print.
Helpful Report
Posted 2 years ago
An excessive number of faults. Several members of staff have been to review, including a Technician who recommended the wood be completely ripped out and refitted. Jason the Installation Manager has been more than once and constantly makes excuses and ignores many of the faults. For example, a scratch that can clearly be seen from a distance cannot be replaced because he can't see it. Back to square one again and waiting on someone else to phone us now. A constant game of passing the buck. No one wants to take responsibility for the terrible workmanship of a Friday afternoon job. Don't use CSJ. Go to SRJ instead.
Helpful Report
Posted 2 years ago
it would be nice if your sales reps didnt just wander into peoples gardens and start playing football with their kids balls - then kicking balls about the street hitting neighbours cars
Helpful Report
Posted 2 years ago
They promised the world, took 2 payments on a garden room, were on site for the odd hour here and there over a 6 week period then disappeared completely leaving me with an absolute nightmare. No replies to my telephone calls and I later found out they had gone bust. 7 months later I get a call to see if I had for my deposit back from the credit card company so that they could get the job done. As if anybody would honestly give these complete chancers another penny after being left high and dry with a bombsite for a garden. I would strongly recommend staying away from this company.
Helpful Report
Posted 3 years ago
service is rubbish have paper work saying 10 years gairentee but when i need to use it like now no one getting back to you and when the do saying you only had 1 year leaving family with young disabled children with no bathroom to use have tried calling and emails and had no joy make sure you check what they are telling you and send you
Helpful Report
Posted 3 years ago
A word of warning for potential customers,I had a conservatory built going on 4yrs ago which started leaking almost immediately I have had ongoing repairs none of which has stopped the initial leaks and now have further ingress of water in multiple areas,I have attempted contact several times recently with no replies to my concerns. I suggest staying clear of this shoddy (I’m being polite) outfit and spend your hard earned pennies with much more reputable company,I live in hope of contact and repairs but won’t be holding my breath,one very disgruntled NHS front line worker
Helpful Report
Posted 3 years ago
CSJ is rated 4.6 based on 579 reviews