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CSJ Reviews

4.5 Rating 584 Reviews
90 %
of reviewers recommend CSJ
4.5
Based on 584 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Read CSJ Reviews
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Phone:

08009556560

Email:

mail@csj.co.uk

Location:

Unit 1Ochilview Business Park
Falkirk
FK2 9PJ

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CSJ 5 star review on 3rd August 2022
Mr & Mrs McFarlane
CSJ 5 star review on 3rd August 2022
Mr & Mrs McFarlane
CSJ 5 star review on 27th April 2022
Helen
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 5 star review on 22nd April 2022
Chris Muir
CSJ 4 star review on 3rd March 2020
Colin Masson
7
Anonymous
Anonymous  // 01/01/2019
We had a bathroom recently fitted to a very poor finish. From the start we had a problem, We got our quote only to be called an hour later and £800 added on. I told the fitter I could hear dripping through the night, he said it was my radiators that were cooling down when in actual fact he hadn't fitted the pipe properly in the loft so after 2 days of dripping into a cupboard and saturating the contents and carpet it then started to leak through the living room ceiling. It took a week to dry it out with a dehumidifier. The silver trim around the window was cut too short so I had to caulk it, the seal around the bath started to come away 2 days after fitting, he hadn't sealed the ceiling or around the door or fitted the toilet seat properly as it was loose, but the worst is I now need to buy a new floor as he has cut it to different lengths at the bath panel some of it goes to the bath but there are 1cm gaps too. As you can see from the picture it has been filled in with white sealant. We were given 5 days for installation but they had to come back the next week as they still weren't finished so I had to give them a key, when I returned home in the afternoon the key was in the front door lock and the door was closed, it is just by luck no one passing took the key. I would never use them again.
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Posted 7 years ago
Worst school, money laundering and the school is BROKE!!
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Posted 7 years ago
The unprofessional, insulting & outdated choice of the sales team to refuse to visit me at my property to assess what work I want done - until my husband is also there. Both he and I had told 3 of their reps he works away and that I was doing all the ground work. Unbelievably misogynistic practice. Lost a big job and big sale.
Helpful Report
Posted 7 years ago
Made an appointment with CSJ in regards to a quote for windows and doors. Appointment was made for 8pm. I had one call from CSJ at 19:13pm which I missed as I was showing family around the house. Tried to call back at 19:55 repeatedly once I had seen the missed call however it was an answer phone to say no one was in office. After waiting 45mins past the designated time the appointment was a no show. Called next day to find out what had went wrong. Apparently because I had not answered and confirmed through the one call that I had received but unfortunately missed, my appointment was then cancelled. There was no voicemail or explanation left to say this was the case. I had tried to call back with no success. Time wasters, poor communication and poor customer service. Will be taking my business else where.
Helpful Report
Posted 7 years ago
We had to rearrange a consultation time so that my wife and I were both available! so I cancelled an appointment I had to fit this in. No one turned up and when I queried this the following day there was no explanation as to why the Rep failed to appear. I can hardly recommend them.....
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Posted 8 years ago
Really disappointed with the company policies of not coming out to my house to measure my windows and give me a price without both me and my wife both being in the house??? This crazy policy has just lost them our business, poor.
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Posted 8 years ago
I engaged CSJ on A family members recommendation and had long delays, fortunately my 8-week job only took 28-weeks. I have delayed my review so that it's publication would not jeopardise my family finally getting their job completed. The completed job an extension to a dinning room and kitchen together with a new kitchen. My biggest complaint starts with the CSJ contract. This A3 "yellow" piece of paper is not sufficient to detail anything that is not a major element of the build ( e.g. Flooring, tiling , taps sink etc) so if you get into a contract with CSJ get a complete schedule of work detailed down to the n'th degree. My job was a 10% deposit and two staged payments of 30% with a final 30% on completion. What I found out was that CSJ would rush work so as to achieve a payment stage. For example, the plasterer was rushed and the finished job is woeful. The other work done by the plasterer was fine so it is not the workmanship, it is CSJ's pressure on their staff. I am sure that CSJ are great at their core work (I.e fitting Windows), but they seemed lost at the bigger extension work. In the spirit of fairness, apart from the plastering which looks like the surface of the moon I am content with the finished extension, but it needed a lot of work from me and my wife to achieve this. For example, they mixed up components from my family members job bringing their sink, without our intervention they would have cut the worktop incorrectly.
Helpful Report
Posted 9 years ago
Well, what can I say? 55 weeks later the job originally estimated as 16 weeks duration has finally been completed (still awaiting the paperwork though!) From the outset it's only fair to say that I'm happy with the final job. HOWEVER, it was a living nightmare from start to finish. You would not believe the things that went wrong here which were ALL avoidable if those overseeing the work had undertaken even the slightest amount of due diligence. If I had not personally got involved in lots of different ways goodness knows what we would have ended up with. The final job was acceptable despite CSJ rather than because of them. In setting the context, this relates to a 2 storey extension with a new kitchen and a bathroom and ensuite refurbishment. I paid well in to 6 figures for this. The vast majority of the tradesmen on the job were great guys but there were 2 who fell well below standard. These guys made us feel like it was the Chuckle Brothers who were working on our home. Every time they came they caused more damage than they built including to areas that were not even involved in the project! I finally banned them from our property. The management of this project was woeful. Promises from the very top of CSJ were repeatedly made then failed to follow through and be delivered. When things went wrong they tried to bully themselves out of it and to blame everyone but themselves. They use a lot of subcontractors and not one of them has a positive opinion of CSJ and their experience of working alongside them. CSJ can't keep hold of their senior staff. Over the 55 weeks our project was overseen by 4 different managers. There was no continuity and no one appeared to have the slightest idea of what was happening and when. I used up my full year's holiday entitlement waiting for tradesmen to arrive and often they failed to turn up when promised or more often or not, did not know what they were there to do or had to sit waiting (once for 3 days) for materials to arrive. It took from the 19th December 2014 to 4th September 2015 to get some of the final parts of the job completed despite me having a final payment of 10s of thousands of pounds outstanding which was payable on completion, who knows when they would have finished if I hadn't had a contract with a large payment due at the end. So if you are looking at getting some work done on your home and considering using CSJ, don't just walk away ... RUN!!!!
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Posted 9 years ago
CSJ is rated 4.5 based on 584 reviews