Curology Reviews

Name: Curology
Rating: 4.33

4.3 Rating 1,350 Reviews

84 %

of reviewers recommend Curology

Company Reviews

Metrics

4.3

Based on 1,350 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My skin isn’t that bad, but my forehead started to break out a lot so I decided to get curology. I started using it, and I was so happy with the results everything was gone. I decided to stop using it because my skin looked good and didn’t need any more product, worst mistake. My skin has gotten worse than how it even started I’m so upset and I feel like I ruined my skin.”

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Posted 5 years ago

“My skin hasn’t gotten worse. My skin has never been this Bad and I’ve been using curology every night for the past couple of months”

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Posted 5 years ago

“I just don’t like how they didn’t notify me that they were about to charge me after I paused my account.”

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Posted 5 years ago

“I like how curology has kept my acne down. I like being able to talk to a dermatologist by their website and getting all the info that I need. I absolutely hate their customer service. They're absolutely useless when it comes to the Curology website making a mistake. I've had two incidents, one where my package was lost and the other was when their system sent me my package one month early(When I sceduled it ahead of time). Nothing was fixed. And I had one issue where my account overdrew due to the unexpected transaction. I was told that they could change the date 2 days prior to the ship date however I didn't even know that this was in process, had I known I would have fixed it myself. So yes their customer effected the score.”

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Posted 6 years ago

“Curology has worked well in the past but recently I got the wrong formula my doctor recommended and I broke out badly. I shouldn’t have to pay for a bottle that made my skin worse. How can I get refunded for that bottle?”

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Posted 6 years ago

“I kept using it because I was so desperate, but it never cured my acne. The Curology dermatologist should have recommended that I leave Curology and start taking stronger medicines instead of endlessly "adjusting my formula". I imagine Curology is a blessing for people when it works. However, I think you also have a responsibility to point out when Curology is not a viable solution, rather than keeping people strung up on hope.”

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Posted 6 years ago

“While I love the product itself I have had issues with restarting my account after a break and getting the right information entered due to that. Also I am beyond frustrated that the last two bottles of my prescription have a non-working pump. It makes it hard for me to recommend this service to others.”

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Posted 6 years ago

“After my initial results a month in, I never saw results again. I asked for the formula to be changed and it was. Still no change. I gave up. I’m pretty disappointed others had great success and I with minor acne couldn’t get a clear face.”

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Posted 6 years ago

“Reoccuring subscriptions are frustrating (yes I know you can delay it), the care from my provider seemed impersonal, as she repeated the same information over and over.”

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Posted 6 years ago

“I really loved my Curology subscription for the several months that I had it, until the billing policies changed. I was less frustrated with the change in the policy and more frustrated with the way customer service handled the questions I had about it. I canceled my subscription because of it and have not renewed. I miss getting my box in the mail, but bad customer service absolutely ruined my experience.”

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Posted 6 years ago

“I've been a Curology member for over a year and I am still struggling with hormonal cystic acne. I do see slight improvements but I was honestly expecting much more from my personal formula. It seems like my skin has gotten used to the formula and I no longer get positive results. I am a bit upset about it as this is something I have dealt with for a long time and I had such high expectations for this product.”

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Posted 6 years ago

“It worked for about two months and started getting worse and worse.”

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Posted 6 years ago

“I didn't feel like my concerns were listened to at all. It felt like a lot of the responses were copy/pasted from some kind of script. I confirmed this after comparing responses with a friend. That confirmed my suspicion because they were so very similar, despite trying to tackle completely different issues. I used curology for over a year and walked away with no changes in my skin. Pretty frustrsting, I wish I would have quit earlier but I knew I had to be patient. At one point I just got fed up.”

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Posted 6 years ago

“Terrible customer service. Nothing worked anymore after they changed the subscription system. It sucked and didn’t give me the flexibility to change my formula if it didn’t work.”

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Posted 6 years ago

Curology is rated 4.3 based on 1,350 reviews