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Curology Reviews

4.3 Rating 1,350 Reviews

84 %

of reviewers recommend Curology

Company Reviews

4.3

Based on 1,350 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always had really bad acne and I saw multiple ads for this product so I wanted to try it out. I've used this product for 5 months now and it makes my acne worse. I have super bad cystic acne on my cheeks and forehead. I used my moisturizer 3 times a day like my personal dermatologist said to and my skin is still super dry and a bunch of my skin falls off in little chunks so it looks like I have huge pores. I tried to cancel my order multiple times and it didn't work up until the 12th time. I paid $61 every month for a product that didn't last the whole month. I don't really think my prescription was made "just right for me" because you can't see much in a picture. I had a really bad and painful reaction around my mouth, nose, and eyes and my personal dermatologist said it was "normal" and to continue using the product and since they are certified doctors I trusted her and continued to use it because I thought it would go away after my skin got "used to it". I'm sorry but that is definitely not right. I'm glad it's working for some of you but it was definitely not working for me”

Posted 4 years ago

“I started getting acne in middle school and high school, it was never anything terrible but I wanted a treatment that would work because I had tried so many drugstore products. This product did the exact opposite of what I wanted, it gave me cystic acne, and painful skin irritation. My skin has never been the same since before I started, I cancelled the trial and tried to fix the 6-8 months of damage this product. Having a dermatologist look at pictures online isn’t enough, and even if they are certified pictures don’t show everything. I wasted my time and only on a product that just made things worse. I have never been so ashamed of my skin and felt so not confident in myself. The shipping process was also awful nothing came on time and I had to order my free trial three times for it to actually show up at my house. If you don’t want to take the chance of making your skin way worse than it is don’t buy this product.”

Posted 4 years ago

Hi, I'm sorry to hear that Curology didn't work for you! I understand how frustrating that can be. While we believe in our products, we know that Curology might not be the right product for everyone. I sincerely hope you find something that is the right fit for you!💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“If you have hormonal acne, go to a real dermatologist that can prescribe you oral medication because Curology has not worked for me, and many others who have hormonal acne. My Curology dermatologist literally told me I’d have to go see a dermatologist that could prescribe me medications and that there was nothing much she could do. I’ve had a prescription since September 2019 (It’s April 2020) and my skin hasn’t changed at all. My dermatologist continues to alternate between the same 3/4 ingredients that are visibly not working. I’ve expressed this to her again and again and still she continues to just change the percentages of the same ingredients. It’s been over 6 months and you’d think she’d catch the hint that maybe she shouldn’t be using the same routine ingredients. It’s frustrating to pay $40 a month for it not to work, to have my dermatologist tell me to go somewhere else, AND your dermatologist insists on using the same medications. She literally keeps giving me Clindamycin, Tretinoin, and Zinc or Azelaic acid and changing nothing. So not worth it.”

Posted 4 years ago

Hi Kai! Thank you so much for reaching out and letting us know about your concerns! I'm sorry to hear that you are feeling frustrated with your experience at Curology, but let's see if we can clarify a few things for you. 💜 First, I'd like to share some information about hormonal acne. While it's true that hormones can certainly contribute to breakouts, please know that acne is multi-factorial—hormones do play a part, but so do other factors such as bacteria and clogged pores. Although one factor may predominate, all acne is caused by a combination of factors. Therefore, treatments that do not affect hormones directly still help hormonal acne to a variable extent. In fact, these treatments are often necessary in order to counteract the multiple factors that combine to create the "perfect storm" that causes acne breakouts. Second, you mentioned that your provider recommended seeing an in-person dermatologist to discuss starting an oral medication to further treat hormonal acne. In certain cases, oral medications can be the best course of treatment for the hormonal aspects of acne, but some patients do require testing that can only be completed in-person (such as bloodwork). There may also be areas of concern regarding other medications and supplements that may interact, and medical conditions that may predispose to side effects. Therefore, we feel our patients would get the best possible care in these situations at an in-person practice. We hope you find that information helpful! Please message your Curology provider if you'd like to discuss this in more detail. Best, The Team @ Curology

Posted 4 years ago

“I wish i never started using curology. My skin is awful now. Way worse then it was before. And I ended my trial so I can’t even consult with one of the doctors I originally had. Don’t recommend”

Posted 4 years ago

Hi Kayla, Hi, I'm so sorry, I understand how frustrating it can be! A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. Your dermatologist provider is the best resource for any questions you might have about the process. I'm so sorry about your experience. I sincerely hope you do find something that does work for you. 💜 Best, Victoria & The Curology Team

Posted 4 years ago

“The product reduced the redness on my face for the first 2 weeks, then my face got full breakout constantly since then. This was not too surprising because their acne treatments are made of antibiotics, and not all acnes are composed of the same microbes. They gave me the formula by just looking pictures of my face and tried to guess what kind of acnes it was. Secondly, microbes become resistant to antibiotics too. This is probably part of the reason it stopped working for me. When I asked them that, if I find a formula that works for my skin, whether I have to keep using it for the rest of my life. And the answer was yes. At this point I started to feel uncomfortable with the idea of putting antibiotics on my face for the rest of my life. In my case it was clindamycin and azelaic acid, which are antibiotics to treat severe acnes. But I told myself, I'm ready half way through with this subscription. Maybe I would just find a formula that works, let it clear my skin, then stop it. Another reason I carried on was because they advertised that it would take 3 months to see the results. I was on the treatment for 4 months but nothing had improved. Why 4 months? The answer is they charge every 2 months for the subscription, which means customers would be on the hook for 4 months before they can definitely say whether a formula works or not. It is true that nobody made me pay, but I felt as if I was pressed to pay for 4 months in stead of 3 months. And if I chose to switch the formula, I would have to pay for another 4 months. This is unfair for the customers. When I canceled my subscription, they asked if I wanted to add pills. I thought this is very interesting because if I wanted a prescription I would have seen a doctor for it, not from somebody who never examined my condition in person. Having said that, I think it might be a good thing that this product did not work on me. I realize now that if I have to be on tropical antibiotics for the rest of my life, I would rather not do it because it is not supposed to be the way my body would function naturally.”

Posted 4 years ago

“So not worth it is being so confusing to cancle and has no customer service via the phone. legit did not improve like these you tubers say legit did not change skin at all, still have clogged pores, uneven skin, etc.”

Posted 4 years ago

Hi, I am sorry to hear about your experience with Curology. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, it differs from patient to patient. However, while Curology works for many, it might not be the best fit for everyone. I sincerely hope you do find something that works for you! If you need any help canceling your account, please email support@curology.com and our team would be happy to help! 💜 Best, Victoria & The Curology Team

Posted 4 years ago

“Well I have been using curology for almost a month now and I went from just a few acne pimple pimples on my skin to my whole chin being infected! I understand the purge method, but I am scared this damage could be irreversible and I am not sure if I should continue because I am so deep in, or just quit before it gets even worse. Like does purging really last a month Straight? Or does my skin not like curology?”

Posted 4 years ago

Hi, I'm so sorry, I understand how frustrating it can be! It is true, a purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. If you have any questions, please do not hesitate to reach out to your provider, they'll be more than happy to answer your questions. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“Scarred my skin. Made me look like I have chicken pox.”

Posted 4 years ago

Hi, we are SO sorry to hear that! Results do vary and Curology may not work for everyone. We truly hope that you find a routine that works for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“The product is okay...NOT GREAT by any means. But what I disliked most is that they ship you new product without letting you know first. So if you haven’t finished the product then they up and charge you for more without ever letting you know. I contacted customer service about this and they told me I didn’t opt in to text alerts. Looked and looked and never even found that option. Anyway who cares If I didn’t opt in to text alerts. They should have told me period. I contacted them as within minutes of seeing that charge and hours before they even responded the order had shipped. Then they tell me oh nothing can be done, and you can’t return either. Very unhappy.”

Posted 4 years ago

Hi, So sorry you've had trouble with your shipment, I understand how frustrating that might be! If you log into your account on the front page and then click on shipments from the dropdown method, it should show you the frequency of shipments, the address the shipment will be sent to, and when your next set will be shipped out. You can edit all of those from that page. As for messaging, if you go select "account details from the dropdown page on the first page, under your contact info there is a portion that says "Text Message Preferences" and you can get alerted there. Here is the guide we have on shipments: https://support.curology.com/article/70-shipping-basics Unfortunately, due to the prescription nature of the products, we cannot accept returns after the product is sent out, but if you cancel 48 hours before shipment, your order will not be sent out. I would like to give this feedback to our team so we can improve our shipment process, and again I sincerely apologize for the confusion. 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“I had acne on the sides of my face so I decided to try curology out. After several weeks I started breaking out all over my face... I told the Curology dermatologist And she said i was purging, so I waited a while longer to see if my skin would get better but it only got worse and worse, I told her that and she didn’t do anything after I tried contacting her. I cancelled my subscription and started using Dr bronners Castile soap on my face and cerave moisturizer, and my skin has never been better. I wouldn’t say I don’t Recommend because It could be different for you but I did not like my experience with curology.”

Posted 4 years ago

Hi Emily, I'm so sorry about your experience with Curology, I understand how frustrating it can be! It is true, a purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient. While Curology works for many, it may not work for everyone. However, I'm so glad that you found something that does work for you! 💜 Best, Victoria & The Team @ Curology

Posted 4 years ago

“i had a good experience with the initial test kit but when I ordered my full bottle I never received it, no shipping email, no delivery email, no product, however $39.99 was taken from my account. i emailed the team multiple times but no response. that's one way to lose a customer :@”

Posted 4 years ago

Hi Raisaa, I'm so sorry that your package did not arrive. You can always access your account at curology.com, it should have the shipping details there. You should have also received a confirmation email for your order as well. Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I'm sorry that you have no yet received a response. I have forwarded your email to our team in order to expedite this. I apologize again, and our team will work to get this resolved. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I ordered the free trial for 4.95 and I was super excited. I have been having trouble with my skin for about a year now and it is really weird because I am in my twenties and I never had this bad of skin problems before, anyways I have tried it for over a month and my skin is SO MUCH WORSE!!!! I tried contacting the person who was in charge of my order and they never got back to me and they said just wait it will work eventually........ I DO NOT RECOMMEND THIS PRODUCT OR THE COMPANY!!!! SOOO BAD!!!”

Posted 4 years ago

Hi, I'm so sorry you've had issues with your skin as well as trouble reaching your provider. We try our best to respond within 48 hours. A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. However, if you're still looking to cancel, feel free to reach out to the support and they will be able to assist you. Best, Victoria & The Team @ Curology

Posted 4 years ago

“They will charge you even after canceling!”

Posted 4 years ago

Hi, So sorry to hear that you've had an issue with this! Please reach out to our support team at support@curology.com and they'll be more than happy to look into this! Best, Victoria & The Team @ Curology

Posted 4 years ago

“I wish I could give curology 0 stars. I’ve had terrible acne for 6 years, and I was finally beginning to get it under control. I had scarring and a few pimples and that’s one of the reasons why I tried curology. That was a mistake. Of course I experienced the purging, but I’ve been off Curology for four months now and my skin has progressively worsened. It’s as bad as it was 6 years ago and I’m basically back to square one. I’m very disappointed in this product and I wish I had never tried it because it absolutely ruined my skin.”

Posted 4 years ago

Hi, So sorry to hear that Curology didn't work. I know that is so frustrating. While we work for many, Curology might not be the perfect fit for everybody. I sincerely hope you find something that does works for you! Best, Victoria & The Team @ Curology

Posted 4 years ago

“This is ducking horrible”

Posted 4 years ago

“Yes, it works! The formula is great, soft on my skin and my pimples were gone within a month. All fine, except for 2 things: 1.) The packaging: their packaging is large and wasteful, making it look like there is way more in the bottle than there is (classic), and 2.) It’s a scam: Upon signing up I paid for the first bottle, everything was fine. Except that I was charged twice my second bottle after 2 months (I signed up for the once every 3 months package). Upon complaining, I was told there was no refunds for the bottle and they were going to ship it anyways. So yay, I guess, the expensive bottle I couldn’t afford is on its way. The price is heightened terribly as well for what’s in the bottle too.”

Posted 4 years ago

Hi, I'm happy to hear that Curology did work for you! I do want to address a few things: I will absolutely take your feedback to our team about waste in our packaging, and I'm glad you brought this up. We are looking for ways to become more sustainable in the future. Also, we are not looking to scam anybody. Curology is a subscription service, and we try to be upfront about this. This is why we have everyone select a subscription plan upon signup for after the trial period. We only offer one and two-month plans and do not have a three-month option. If you were charged twice for one subscription, I'm so sorry to hear that and our support team can help. Best, Victoria & The Team @ Curology

Posted 4 years ago

“We had a friend who is doing very well with Curology. We did not see results. We complained and Curology told us we needed to give it 3 months. No improvement. They updated the medications to be stronger, no better. 5 months later, no results. We cancelled and wen to a dermatologist and in days we are seeing improvement. Overall I am not happy with the money I spent.”

Posted 4 years ago

Hi Allison! We really appreciate that you stuck to your formula before deciding to cancel. We also understand how frustrating that can be, as results do vary, and while Curology works for many, it may not work for everyone. We truly hope that you find a routine that works for you! Best, Victoria & The Team @ Curology

Posted 4 years ago

“after using this product for couple times to see if it helps my skin.. however, every time after I used my prescription my face starts burning while it’s soo dry and started peeling off. esp after taking a shower my face started to get red and burning because of dryness due to the product. I won’t be using this product any longer because it did a lot of damage to my skin”

Posted 4 years ago

Hi! We're so sorry to hear that! If you are experiencing anything abnormal, like extreme burning, please stop using the product and contact your medical provider. They can help assess your formula and offer tips to avoid irritation. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I had better skin without curology. I had to cancel my order and a month went by and they sent another shipment!!! They said I had to pay for it since you can’t return your “special formula” BS. 0/10 for product and customer support”

Posted 4 years ago

Hi! I’m so sorry to hear about your experience with Curology. Unfortunately, we are not able to accept returns or issue refunds because the product is customized for you and it has prescription-strength ingredients. I do appreciate your feedback and will make sure this gets back to our team so we can improve moving forward. Best, Victoria & The Team @ Curology

Posted 4 years ago

“I used Curology for about a year, my skin started to get better at first and then about 8 months in I was getting terrible breakouts. I switched my prescription and it got even worse. I’m very insecure about my skin so this was really hard to go through. It was a waste of money, I’m glad I finally visited the dermatologist, you are better off just doing that instead”

Posted 4 years ago

Hi Sofia! I'm so sorry to hear Curology wasn't the right thing for you. It sounds like you have found what worked - and I'm so happy to hear that! Best, Victoria & The Team

Posted 4 years ago

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Curology is rated 4.3 based on 1,350 reviews