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Curology Reviews

4.4 Rating 1,333 Reviews

85 %

of reviewers recommend Curology

Company Reviews

4.4

Based on 1,333 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had a good experience with the initial test kit but when I ordered my full bottle I never received it, no shipping email, no delivery email, no product, however $39.99 was taken from my account. i emailed the team multiple times but no response. that's one way to lose a customer :@”

Posted 2 years ago

Hi Raisaa, I'm so sorry that your package did not arrive. You can always access your account at curology.com, it should have the shipping details there. You should have also received a confirmation email for your order as well. Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I'm sorry that you have no yet received a response. I have forwarded your email to our team in order to expedite this. I apologize again, and our team will work to get this resolved. Best, Victoria & The Team @ Curology

Posted 2 years ago

“I ordered the free trial for 4.95 and I was super excited. I have been having trouble with my skin for about a year now and it is really weird because I am in my twenties and I never had this bad of skin problems before, anyways I have tried it for over a month and my skin is SO MUCH WORSE!!!! I tried contacting the person who was in charge of my order and they never got back to me and they said just wait it will work eventually........ I DO NOT RECOMMEND THIS PRODUCT OR THE COMPANY!!!! SOOO BAD!!!”

Posted 3 years ago

Hi, I'm so sorry you've had issues with your skin as well as trouble reaching your provider. We try our best to respond within 48 hours. A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. However, if you're still looking to cancel, feel free to reach out to the support and they will be able to assist you. Best, Victoria & The Team @ Curology

Posted 2 years ago

“They will charge you even after canceling!”

Posted 3 years ago

Hi, So sorry to hear that you've had an issue with this! Please reach out to our support team at support@curology.com and they'll be more than happy to look into this! Best, Victoria & The Team @ Curology

Posted 3 years ago

“I wish I could give curology 0 stars. I’ve had terrible acne for 6 years, and I was finally beginning to get it under control. I had scarring and a few pimples and that’s one of the reasons why I tried curology. That was a mistake. Of course I experienced the purging, but I’ve been off Curology for four months now and my skin has progressively worsened. It’s as bad as it was 6 years ago and I’m basically back to square one. I’m very disappointed in this product and I wish I had never tried it because it absolutely ruined my skin.”

Posted 3 years ago

Hi, So sorry to hear that Curology didn't work. I know that is so frustrating. While we work for many, Curology might not be the perfect fit for everybody. I sincerely hope you find something that does works for you! Best, Victoria & The Team @ Curology

Posted 3 years ago

“This is ducking horrible”

Posted 3 years ago

“Yes, it works! The formula is great, soft on my skin and my pimples were gone within a month. All fine, except for 2 things: 1.) The packaging: their packaging is large and wasteful, making it look like there is way more in the bottle than there is (classic), and 2.) It’s a scam: Upon signing up I paid for the first bottle, everything was fine. Except that I was charged twice my second bottle after 2 months (I signed up for the once every 3 months package). Upon complaining, I was told there was no refunds for the bottle and they were going to ship it anyways. So yay, I guess, the expensive bottle I couldn’t afford is on its way. The price is heightened terribly as well for what’s in the bottle too.”

Posted 3 years ago

Hi, I'm happy to hear that Curology did work for you! I do want to address a few things: I will absolutely take your feedback to our team about waste in our packaging, and I'm glad you brought this up. We are looking for ways to become more sustainable in the future. Also, we are not looking to scam anybody. Curology is a subscription service, and we try to be upfront about this. This is why we have everyone select a subscription plan upon signup for after the trial period. We only offer one and two-month plans and do not have a three-month option. If you were charged twice for one subscription, I'm so sorry to hear that and our support team can help. Best, Victoria & The Team @ Curology

Posted 3 years ago

“We had a friend who is doing very well with Curology. We did not see results. We complained and Curology told us we needed to give it 3 months. No improvement. They updated the medications to be stronger, no better. 5 months later, no results. We cancelled and wen to a dermatologist and in days we are seeing improvement. Overall I am not happy with the money I spent.”

Posted 3 years ago

Hi Allison! We really appreciate that you stuck to your formula before deciding to cancel. We also understand how frustrating that can be, as results do vary, and while Curology works for many, it may not work for everyone. We truly hope that you find a routine that works for you! Best, Victoria & The Team @ Curology

Posted 3 years ago

“after using this product for couple times to see if it helps my skin.. however, every time after I used my prescription my face starts burning while it’s soo dry and started peeling off. esp after taking a shower my face started to get red and burning because of dryness due to the product. I won’t be using this product any longer because it did a lot of damage to my skin”

Posted 3 years ago

Hi! We're so sorry to hear that! If you are experiencing anything abnormal, like extreme burning, please stop using the product and contact your medical provider. They can help assess your formula and offer tips to avoid irritation. Best, Victoria & The Team @ Curology

Posted 3 years ago

“I had better skin without curology. I had to cancel my order and a month went by and they sent another shipment!!! They said I had to pay for it since you can’t return your “special formula” BS. 0/10 for product and customer support”

Posted 3 years ago

Hi! I’m so sorry to hear about your experience with Curology. Unfortunately, we are not able to accept returns or issue refunds because the product is customized for you and it has prescription-strength ingredients. I do appreciate your feedback and will make sure this gets back to our team so we can improve moving forward. Best, Victoria & The Team @ Curology

Posted 3 years ago

“I used Curology for about a year, my skin started to get better at first and then about 8 months in I was getting terrible breakouts. I switched my prescription and it got even worse. I’m very insecure about my skin so this was really hard to go through. It was a waste of money, I’m glad I finally visited the dermatologist, you are better off just doing that instead”

Posted 3 years ago

Hi Sofia! I'm so sorry to hear Curology wasn't the right thing for you. It sounds like you have found what worked - and I'm so happy to hear that! Best, Victoria & The Team

Posted 3 years ago

“The literal worst product I have ever used on my skin. Period. If you value your skin and the cleanliness/care that you personally take to keep it clear - DO NOT try this horrible brand. I used Curology for 2 days, as directed and instantly saw break outs. My skin has always been clear, smooth and naturally shiny/glowing. I thought using this product would continue to keep it in the state it is - I was very wrong. I believe, at this point, that this is a scam. They send you your trial/free month skin care regimen, with intention to break your skin out. So that, you feel as though their product is the only one to fall back on in order to get your skin healthy/clear again. I am so disappointed in their entire staff. I posted an authentic, brutally honest live stream video on Instagram about them - within 5 minutes it was taken down. I personally direct messaged the video to the Curology page (within minutes, my video was gone from my personal page). They clearly felt threatened and seem to be quite ignorant to the true nature of the products/serums they provide. What a pathetic company. For a brand like this to degrade other, incredible brands, only to sell their lies...I will never do business with Curology again & I’ll be sure to spread the honest word about my experience. Save yourself the time and acne - keep doing whatever it is you’re doing. Let Curology crumble on its own.”

Posted 3 years ago

Hi Kas! Curology is not a scam and I am sorry you would ever feel that way. Simply put: we believe in what we do. When starting a new skincare treatment it can be normal to go through an initial purging phase, which we are very transparent about. This is when your pores are clearing out and bringing everything to the surface - which can lead to temporary breakouts. You can read more about this phase from our dermatologists on our blog. We also value honest feedback and understand that Curology won't work for everyone. We have no way of removing your post and ONLY reach out to Instagram if people are directly stealing our content, but never to remove a negative post. Everyone is entitled to their own opinion. I hope you do find what works for you! Best, Victoria & The Team @ Curology

Posted 3 years ago

“I had a horrible experience with Curology! Long story short, I started with the free trial to see if it could get rid of my occasional breakout and my skin did not seem to get better but worse. I contacted my Curology doctor/provider before the 90th day and said the formula was not working and that my acne was painful. She prescribed a new formula, the new formula did not work and in fact continued to make my acne worse. I finally stopped use of it for a few days and my skin began clearing. I contacted support, went through multiple of people until I was forwarded to management and they refused to refund my purchases or look at the pictures of my skin getting progressively worse. I spent all of December during Christmas, my 20th birthday, and New Years with painful explosive acne on my face because of Curology.”

Posted 3 years ago

Hi Tatiana! I apologize for your experience with Curology. Our dermatologists have worked hard to create prescription formulas to fit the needs and concerns of our members, but I know that Curology might not work for everyone. I do want to follow up with our team concerning your experience with support so we can work to better our process moving forward. - Victoria & The Team @ Curology

Posted 3 years ago

“If I could give it a zero I would. My face had one or two pimples before and after using the free trial for about two weeks I had small zits all over my mouth and cheeks. No worth it at least for my oily skin.”

Posted 3 years ago

Hi Karen, I’m so sorry you were unsatisfied with your experience! Please, keep in mind that it takes 6 weeks to see if your custom formula is working or if it needs to be modified by your provider. If you need help canceling, please reach out to support at support@curology.com. I sincerely hope you find something that does work for you! Best, Victoria & The Team @ Curology

Posted 3 years ago

“My skin wasn’t so bad when I first started but I had pimples. After like 6 months my face got way worse... I was told it was because I was purging but it just kept getting worse I even changed the formula and it didn’t help. No I don’t recommend it was a waste of money and time.”

Posted 3 years ago

Hi, So sorry to hear that Curology isn't working for you. You are right, there is a purging phase, but while Curology does help many, it might not be the perfect fit for everyone. I sincerely hope that you find something that does work for you. If you need help canceling your subscription, please message support@curology.com and they will be more than happy to assist you. Best, Victoria & Team

Posted 3 years ago

“My skin is not crazy bad. My skin started crazy peeling later within two days. This is such a waste of money and time, and now they charged 60 dollars without informing me a head of time. Can't cancel the order.”

Posted 3 years ago

Hi Cherry! There can be an adjustment period when starting a new skincare routine, including mild irritation and peeling. I do suggest reaching out to your provider through your account if you have any questions about this! As a subscription service we will continue to send product as long as the account is active according to the plan selected upon signup, and I am sorry if this was not clear! You can cancel your account at anytime via the payments page of your account. Please email support@curology.com if you have any questions! Best, Kelsey & Team

Posted 3 years ago

“Took 40 dollars from me without letting me know ahead of time. Can’t cancel the order after they STOLE my money.”

Posted 3 years ago

Hi! I'm so sorry if this was not clear upon signup. As a subscription service we will continue to send product as long as the account is active according to the plan selected upon sign up. But you can postpone your shipping date through the shipments page of your account or cancel your account via the payments page. Please email support@curology.com for any help! Best, Kelsey & Team

Posted 3 years ago

“I do not have any issues with chronic acne but I have a few concerns with my skin that Curology advertises as being able to treat, these including small issues with texture and sometimes enlarged pores. I used my sample for three days, the first day I was impressed at how nice my skin looked. It was even, my pores seemed smaller, and my skin overall looked smooth. The second day my skin started peeling horribly. I understand that skin may get worse before it gets better when using acne treatments, but I DO NOT HAVE ACNE. I did not list any acne concerns when creating my profile and after looking into my prescription, every ingredient was for cystic or persistent acne. My skin continued to peel and I used it once more without the moisturizer or cleanser to be sure it wasn’t those affecting my skin, at which point my face began to burn. Not just a slight tingling, my face began to swell and turned bright red, it hurt to the touch, massive blisters developed over my face in a matter of minutes. Now, several days after having stopped using the products entirely, my face is still discolored with some blisters remaining and the peeling has not subsided. After looking further into the moisturizer, which looks and feels like a pore filling primer, I discovered that it shares many of the same ingredients as pore filling primers which is why I was immediately impressed with the results. I am extremely upset that they prescribed me intense acne meditation when my skin, by my input and by my photos, did not need ANY acne treatment. I would strongly recommend that these products be stayed away from.”

Posted 3 years ago

Hi Laura! I am so sorry to hear about your experience with Curology. While ingredients we use can be effective for multiple different skin concerns, I understand your frustration. If you have not yet, please email support@curology.com and your provider (you can do so through your account) so they are aware of this and can help. Best, Kelsey & team

Posted 3 years ago

“This product ruined my acne and made it worse! They are now refusing to refund me for a product I didnt receive yet and do not want. Even if I return the product they still refuse to refund me. Horrible customer service! DO NOT WASTE YOUR MONEY! Causes cystic acne. Not good to take an antibiotic gel for several months. Makes skin super dry”

Posted 3 years ago

Hi Luba, I apologize that Curology didn't work for you. While we stand behind our product and many have seen progress, I know it might not be a perfect fit for everybody. While we cannot accept returns at this time due to the prescription and custom nature of the ingredients, you should receive your product if you paid for it. Please do stay in touch with our support team so we can help to resolve this. Best, Kelsey & Team

Posted 3 years ago

“I have had nonstop issues with this company since I started using it roughly 2 years ago. I have been trying to cancel for over a year. I finally cancelled but they will not refund because apparently I didn't cancel soon enough. I am canceling my debit card to avoid future charges. But yeah, they consider a November, 2019 email too late to cancel for freakin January. The product is okay if you do not need beyond simple acne meds. I need prescription strength Differin and they do not offer the adapalene in their products. Also, you cannot call and speak to a person. You must use email. Oh and still no refund after $120 in charges since I started trying to cancel.”

Posted 3 years ago

“I deactivated my account because it's too expensive and 3 months later they reactivated my account to charge me again for another shipment when I already deactivated by goddamn account. And whenever I try to chat with support they allowed me to chat once and that was it. They blocked me from using their support feature so I can actually get my money back.”

Posted 3 years ago

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Curology is rated 4.4 based on 1,333 reviews