“I wish i never started using curology. My skin is awful now. Way worse then it was before. And I ended my trial so I can’t even consult with one of the doctors I originally had. Don’t recommend”
Hi Kayla,
Hi, I'm so sorry, I understand how frustrating it can be! A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better.
It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient.
Your dermatologist provider is the best resource for any questions you might have about the process.
I'm so sorry about your experience. I sincerely hope you do find something that does work for you. 💜
Best,
Victoria & The Curology Team
“The product reduced the redness on my face for the first 2 weeks, then my face got full breakout constantly since then. This was not too surprising because their acne treatments are made of antibiotics, and not all acnes are composed of the same microbes. They gave me the formula by just looking pictures of my face and tried to guess what kind of acnes it was.
Secondly, microbes become resistant to antibiotics too. This is probably part of the reason it stopped working for me. When I asked them that, if I find a formula that works for my skin, whether I have to keep using it for the rest of my life. And the answer was yes. At this point I started to feel uncomfortable with the idea of putting antibiotics on my face for the rest of my life. In my case it was clindamycin and azelaic acid, which are antibiotics to treat severe acnes. But I told myself, I'm ready half way through with this subscription. Maybe I would just find a formula that works, let it clear my skin, then stop it.
Another reason I carried on was because they advertised that it would take 3 months to see the results. I was on the treatment for 4 months but nothing had improved. Why 4 months? The answer is they charge every 2 months for the subscription, which means customers would be on the hook for 4 months before they can definitely say whether a formula works or not. It is true that nobody made me pay, but I felt as if I was pressed to pay for 4 months in stead of 3 months. And if I chose to switch the formula, I would have to pay for another 4 months. This is unfair for the customers.
When I canceled my subscription, they asked if I wanted to add pills. I thought this is very interesting because if I wanted a prescription I would have seen a doctor for it, not from somebody who never examined my condition in person.
Having said that, I think it might be a good thing that this product did not work on me. I realize now that if I have to be on tropical antibiotics for the rest of my life, I would rather not do it because it is not supposed to be the way my body would function naturally.”
“I really had some persistent Adult acne that made scars on my skin and always having some cystic acne on the jaw line, I was fed up seeing my face like this and thought to give curology a try, I started seeing some improvement after the first month and now I have using it for the past 4 months and I’m a fan of it, it really made my skin smooth and fading my acne scars and no new scars so far, I’m loving it!!Thank you curology!!”
Hi, Anusha!
I'm so glad that Curology helped you clear your skin! Thank you so much for choosing us for your skincare journey.
If you'd like, feel free to send us your before and after photos to our Instagram, we'd love to see your results. Keep glowing! 💜
Best,
Victoria & The Team @ Curology
“So not worth it is being so confusing to cancle and has no customer service via the phone.
legit did not improve like these you tubers say legit did not change skin at all, still have clogged pores, uneven skin, etc.”
Hi,
I am sorry to hear about your experience with Curology.
It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, it differs from patient to patient.
However, while Curology works for many, it might not be the best fit for everyone. I sincerely hope you do find something that works for you!
If you need any help canceling your account, please email support@curology.com and our team would be happy to help! 💜
Best,
Victoria & The Curology Team
“Well I have been using curology for almost a month now and I went from just a few acne pimple pimples on my skin to my whole chin being infected! I understand the purge method, but I am scared this damage could be irreversible and I am not sure if I should continue because I am so deep in, or just quit before it gets even worse. Like does purging really last a month Straight? Or does my skin not like curology?”
Hi,
I'm so sorry, I understand how frustrating it can be!
It is true, a purging period isn’t uncommon when treating acne with prescription medication.
While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better. It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient.
If you have any questions, please do not hesitate to reach out to your provider, they'll be more than happy to answer your questions. 💜
Best,
Victoria & The Team @ Curology
Hi, we are SO sorry to hear that!
Results do vary and Curology may not work for everyone. We truly hope that you find a routine that works for you! 💜
Best,
Victoria & The Team @ Curology
“The product is okay...NOT GREAT by any means. But what I disliked most is that they ship you new product without letting you know first. So if you haven’t finished the product then they up and charge you for more without ever letting you know. I contacted customer service about this and they told me I didn’t opt in to text alerts. Looked and looked and never even found that option. Anyway who cares If I didn’t opt in to text alerts. They should have told me period. I contacted them as within minutes of seeing that charge and hours before they even responded the order had shipped. Then they tell me oh nothing can be done, and you can’t return either.
Very unhappy.”
Hi,
So sorry you've had trouble with your shipment, I understand how frustrating that might be!
If you log into your account on the front page and then click on shipments from the dropdown method, it should show you the frequency of shipments, the address the shipment will be sent to, and when your next set will be shipped out.
You can edit all of those from that page.
As for messaging, if you go select "account details from the dropdown page on the first page, under your contact info there is a portion that says "Text Message Preferences" and you can get alerted there.
Here is the guide we have on shipments: https://support.curology.com/article/70-shipping-basics
Unfortunately, due to the prescription nature of the products, we cannot accept returns after the product is sent out, but if you cancel 48 hours before shipment, your order will not be sent out.
I would like to give this feedback to our team so we can improve our shipment process, and again I sincerely apologize for the confusion. 💜
Best,
Victoria & The Team @ Curology
“I had acne on the sides of my face so I decided to try curology out. After several weeks I started breaking out all over my face... I told the Curology dermatologist And she said i was purging, so I waited a while longer to see if my skin would get better but it only got worse and worse, I told her that and she didn’t do anything after I tried contacting her. I cancelled my subscription and started using Dr bronners Castile soap on my face and cerave moisturizer, and my skin has never been better. I wouldn’t say I don’t Recommend because It could be different for you but I did not like my experience with curology.”
Hi Emily,
I'm so sorry about your experience with Curology, I understand how frustrating it can be!
It is true, a purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better.
It can often take 2-3 months before patients begin to see results with any prescription acne treatment, including Curology. Some do see results earlier, but it differs from patient to patient.
While Curology works for many, it may not work for everyone. However, I'm so glad that you found something that does work for you! 💜
Best,
Victoria & The Team @ Curology
“i had a good experience with the initial test kit but when I ordered my full bottle I never received it, no shipping email, no delivery email, no product, however $39.99 was taken from my account.
i emailed the team multiple times but no response.
that's one way to lose a customer :@”
Hi Raisaa,
I'm so sorry that your package did not arrive. You can always access your account at curology.com, it should have the shipping details there.
You should have also received a confirmation email for your order as well.
Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I'm sorry that you have no yet received a response.
I have forwarded your email to our team in order to expedite this. I apologize again, and our team will work to get this resolved.
Best,
Victoria & The Team @ Curology
“After being disappointed by many, many drugstore face washes (and even some prescription topical creams), I finally decided to try curology & it has really brought back a lot of my self esteem that I didn’t even realize I had lost. I’ve been suffering from pretty bad breakouts for a few years now & had acne scars left on my cheeks; with curology I've seen a large improvement on not only breakouts but also on the redness and scarring on my face. My skin looks a lot happier & healthier and my tone is a lot more even now💖”
Hi Stormy!
Thank you so much for sharing. We are so happy to be a part of your skincare journey, and I'm so glad that Curology has brought back your confidence. Keep glowing! 💜
Best,
Victoria & The Team @ Curology
“I had breakouts all the time and once I started curology I didn’t really notice any different but I haven’t had a breakout or any cystic acne in two months now! My redness has evened out and my skin has a new flawless glow to it! Curology really saved my life💕”
Hi,
I'm so glad that Curology helped you clear your skin! Thank you so much for choosing us for your skincare journey.
Keep glowing! 💜
Best,
Victoria & The Team @ Curology
“I ordered the free trial for 4.95 and I was super excited. I have been having trouble with my skin for about a year now and it is really weird because I am in my twenties and I never had this bad of skin problems before, anyways I have tried it for over a month and my skin is SO MUCH WORSE!!!! I tried contacting the person who was in charge of my order and they never got back to me and they said just wait it will work eventually........ I DO NOT RECOMMEND THIS PRODUCT OR THE COMPANY!!!! SOOO BAD!!!”
Hi,
I'm so sorry you've had issues with your skin as well as trouble reaching your provider. We try our best to respond within 48 hours.
A purging period isn’t uncommon when treating acne with prescription medication. While your skin adjusts to your formula and your pores begin clearing out, your acne can get worse before it gets better.
However, if you're still looking to cancel, feel free to reach out to the support and they will be able to assist you.
Best,
Victoria & The Team @ Curology
“I ordered the free trial and I was so happy about all it would come with- 4 dollars for a cleanser, moisturizer and need specific cream? what a steal.... assuming id get my package!
The package 'arrived' at my house 2 days ago, but I never actually got it. I was originally given a tracking number, but now its nowhere to be found- why? why is the website designed that as soon as i "get" my package, I can't access a tracking number? wouldn't that be when it's most relevant to me, in case it gets lost?
I went to call curology, but they apparently don't have a phone number- kind of not happy about that either, but at least they had an email/chat that they rapidly respond to... except I never got a response? You would think if there is no number they can at least be diligent in replying.
In theory, the company sounds great, which is the two stars- its a good deal, and if it worked well for the first month, I would stick with them. Except I don't have anything to try it out with, and the customer support is clearly underdeveloped, 72 hours of waiting is enough time for the package to be long gone. If i get a response soon, and my package actually arrives, ill update my review- but for now, I would not recommend .”
Hey Sarah!
I'm so sorry that your package did not arrive. Your tracking number, the one sent via email, should stay the same from beginning to end. You can always access your account at curology.com.
Our team works hard to respond to everyone in 1-2 business days, so you should receive a follow up to this soon! I apologize again, and our team will work to get this resolved.
Best,
Victoria & The Team @ Curology
“I love love love it! Only complaint I have is that the bottles are expensive for such a little dose. Everytime I finish a bottle I open it to get the left over product. But when you open it you can see how little product is put inside the bottles. The bottles look big for what’s being offered. I really wish and would love if that would be improved. I’m very disappointed in paying 30$ each month just for such a little dose of the product it’s just expensive. The bottle is deceiving.”
Hi,
So glad you've been liking Curology so far! :)
We try to be transparent about the size of our bottles and the design.
Our bottles were made to keep your prescription ingredients inside as fresh as possible (this means not allowing them to be exposed to excess light).
Our 1-month bottle holds 12mL and our 2-moth bottle holds 24mL.
If you'd want to learn more about the bottle, feel free to check out our article! https://support.curology.com/article/80-curology-bottles
I'll also be taking your feedback back to the team to review! Keep glowing 💜
Best,
Victoria @ The Team @ Curology
“I’m LOVING this and I’ve only been using curology for 3 weeks. I have very hormonal acne and have been struggling to find a solution since I was 14, and I am now 23. I started seeing results in about a week, all of my usual bigger/medium pimples were no longer appearing!! The first week I had some very tiny whiteheads appear but that only last a few days. The products never irritated my skin! Right now, I have no blemishes on my skin and it’s the week before period (the worst time for my skin) !!! It feels so amazing to be able to look in the mirror and not have the insecurity of worrying about blemishes. The routine is also so simple to follow I love that the cream is applied at night! Hoping this continues! 10/10”
Hi Jess,
Thank you so much for the kind words. We're so glad that Curology has helped you gain your confidence back, and we're honored that you chose us for your skincare journey! 💜
Best,
Victoria & The Team @ Curology
Hi,
So sorry to hear that you've had an issue with this! Please reach out to our support team at support@curology.com and they'll be more than happy to look into this!
Best,
Victoria & The Team @ Curology
“Honestly, amazed. I have had bad hormonal acne because of birth control and i've only been using Curology for around 2 weeks and no new breakouts. ALL my pimples are almost dried up and my skin tone looks much more even. I hope it only gets better from here. Can't wait to see what my skin looks like in a month or two. I say you give it a try. Just because it didn't work out for someone else doesn't mean it won't work for you.”
Hi Giselle,
Thanks so much for the glowing review! We're so glad you chose us for your skincare journey! We can't wait to see it either 💜
Best,
Victoria & The Team @ Curology
“This service is beyond amazing. Im 29 years old and was struggling with KP skin and acne. I started Curology TWO DAYS ago and my KP skin and acne is almost completely gone. This stuff is AMAZING. It doesn't burn your skin but reduces inflammation and acne dramatically. You want regret it!”
“I wish I could give curology 0 stars. I’ve had terrible acne for 6 years, and I was finally beginning to get it under control. I had scarring and a few pimples and that’s one of the reasons why I tried curology. That was a mistake. Of course I experienced the purging, but I’ve been off Curology for four months now and my skin has progressively worsened. It’s as bad as it was 6 years ago and I’m basically back to square one. I’m very disappointed in this product and I wish I had never tried it because it absolutely ruined my skin.”
Hi,
So sorry to hear that Curology didn't work. I know that is so frustrating. While we work for many, Curology might not be the perfect fit for everybody. I sincerely hope you find something that does works for you!
Best,
Victoria & The Team @ Curology
