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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,509 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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PAUL
Unverified Reviewer
“I ordered a washing machine on-line and paid by paypal for home delivery, installation and removal of old unit. The delivery men refused to take the old unit away as they said it was still connected and would not wait for the couple of minutes it would take to unclip the plastic pipes !!. therefore no installation or removal !, After eventually contacting Currys they said they would rearrange everything in 3 day time. guess what - they DID NOT turn up !! So i had to install it myself !! guess what - the washing machine has a FAULT F6 and my washing is locked in the washing machine !! . Trying to contact Currys by phone is a nightmare as nomatter how many times you phone there is always a 15 minute wait. I would like a complete refund and removal of the faulty washing machine and...to have my clothes back. Plus - what about the 2 days wasted time waiting for the so called KNOWHOW to not arrive !!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I bought a pair of Bluetooth headphones as a gift for Christmas from a local Currys store, I wasn’t sure if the Bluetooth would connect to our tv but was told about the returns policy and to bring them back if the Bluetooth didn’t work or if I had any issues. I tried the headphones out properly when I got home and I had issues with the Bluetooth connecting as well as noticing the sound quality was just awful. I took them back to the store to get a refund to then be told that I couldn’t get a refund as I had opened up the box. I am so frustrated by the ridiculous excuse to not be a given a refund and now have a pair or expensive headphones I can’t even use. I really want to buy a new pair but I don’t think I could ever trust buying any products from Currys again. Definitely don’t recommend buying from Currys if you can’t even test out the product you have bought!”
Helpful Report
Posted 8 years ago
Lisa
Unverified Reviewer
“Ordered a steam cleaner on 26th Nov and still not received it, tried calling several different numbers only to be placed in a queue for 30mins , emailed 6 times and received no responce back , it's impossible to speak to any one once they have your money”
Helpful Report
Posted 8 years ago
Lydia
Unverified Reviewer
“They were unable to fulfil my order but they didn't tell me. They cancelled my order an hour after I was told it would be fulfilled. I then had to go through an extremely long winded process to find out what had happened, was given incorrect information several times and finally was refunded and given a token gift voucher.”
Helpful Report
Posted 8 years ago
Simonetta Di Benedetto
Unverified Reviewer
“3 weeks ago I ordered a steam iron on line and I was able to collect my purchase in the Brixton store in less than 1 hour from time of the order to collection. That saved my day and I felt that the lady at the check-out was particularly helpful and cheerful. It is always nice to be served with passion.”
Helpful Report
Posted 8 years ago
Pat.
Unverified Reviewer
“It started off with my TV breaking down. As it was insured, I rang Curry's insurers, only to be told that I had vouchers coming to me for £290.00. They gave me the coding for the vouchers, and the next morning my Husband and I went off to our local Curry's in Brixton to buy a new tv. The young lady on the till told us to go off and choose a TV, and she would deal with the voucher when we got back. The tv we picked wasn't in stock, and then we got the bad news that our voucher wasn't for £290.00, it was for £119.00. After a bit if an argument, I insisted that the insurers had quoted £290.00. It made no difference. The Manager was called, who explained that the insurers had given me the wrong information, and that it was in fact £119.00, they had also given me back £5.00 for the remaining 2 months insurance that was left over, making a total of £124.00. This was on a Wednesday, and delivery of the new TV was arranged for the Friday between 7am and 7pm. When I got home with all the paper work, I noticed that the £124.00 was on a credit note, and saying that if it wasn't used by November 2019, I would lose it. That amount should have come off the price of the new TV. I dashed back to the shop, to be told they had taken that amount off the bill, the bill that they would send to my computer, but of course the bill I was handed in the store had the full price of the TV on it. The paper work stating that if I didn't use the £124.00 by November 2019, the young lady explained, I shouldn't have been given it, and she hurriedly snatched it away. OK, on the Friday my Husband and I got up early, cleared the area where the new TV was going, and waited and waited. Well, we waited all day, and by 7.15pm, we were furious. A whole day wasted, and no tv. I then spotted on my email, an email from Currys to say they were going to deliver our TV on the following Monday (remember, it was booked to come the Friday before). It did state on the paper work. Not only will we deliver your TV. Our driver will unpack it, and take all the rubbish away. And before he goes, make sure that the customer is happy. Well what really happened was that the driver thrust this big 43" tv into my 81 year old Husbands poorly hands, and when my Husband asked him if he was going to unwrap the TV and take the rubbish away, he said "oh no", got in his cab, and drove away. I really have to ask about this Mickey Mouse firm. It used to be a company that you looked up to. Not any more though. It is a complete mess. Whoever runs it, be warned, if you don't do something about it, you'll be on News at Ten with them saying, "Curry's have gone to the wall, the firm has folded up". I now know that I shall NEVER ever buy anything else from Curry's. The Company is an utter disgrace.”
Helpful Report
Posted 8 years ago
Jon
Unverified Reviewer
“Ordered a coffee machine Sat 9th Dec. They took the money out if my account Monday 11th. Only had order confirmation to say it would in store today. But nothing to say it is ready for collection. Now website says out of stock. Will be going into store tomorrow to ask but don't hold out much hope”
Helpful Report
Posted 8 years ago
Ian Watson
Unverified Reviewer
“I got a great smart led tv for a very low price . I reserved it online then went to Currys it was waiting for me at the checkout . Very quick no hassle”
Helpful Report
Posted 8 years ago
Phil Greenwood
Unverified Reviewer
“Washing delivery was fantastic, on time, delivery guys put in same room. Easy as ordering takeaway!”
Helpful Report
Posted 8 years ago
FD Houghton
Unverified Reviewer
“Advised I needed to spend almost £30 on a HDMI cable which I did, only to find one in the package. Have to travel back to the store for a refund and promised call from store didn't happen.”
Helpful Report
Posted 8 years ago
Kate
Unverified Reviewer
“My item a 49 inch tv arrived damaged. Screen completely caved in and cracked !! . A replacement was not in stock...it then took 3 very long tel calls to sort out for damaged item to be picked up....not able too get money back for 3-5 working days after pick up...promised 2 call backs to discuss issue including 1 from manager and no-one called. It takes 20 mins each time you call to get through... What's going on Curry's !!!! A complaint taken by the phone person will only be shared within Curry's and customer gets no feedback ...I was eventually offered £50 off next purchase but too late I will not be shopping with you again...have been told my refund will be sometime today.. I'm not confident in that statement as have no expectation its just words to get rid of me on the phone...will this be on your reviews !!!!doubt it”
Helpful Report
Posted 8 years ago
Clare
Unverified Reviewer
“Ordered a games console a month ago and apart from one email to confirm they had taken payment, I’ve heard nothing since. I went into the store to find out about my order as I couldn’t get through on the phones, I was told it was probably out of stock. It didn’t state that when I purchased it, if it had I would have gone elsewhere as this is a Christmas present. No idea if it will turn up in time for Christmas. My advice to potential Curry’s customers... don’t bother, find somewhere else to shop.”
Helpful Report
Posted 8 years ago
Elaine
Unverified Reviewer
“Ordered new oven online, delivered on time, kept me up to date with schedule and delivery times.”
Helpful Report
Posted 8 years ago
Stacey
Unverified Reviewer
“Ordered a washing machine for delivery today 13th December and delivery driver turned up and refused to bring it up to the 3rd floor no where on the website does it say how many flights it needs to go up so the delivery driver was swearing at me and my partner and refused to deliver the item he loaded it back on the lorry whilst bashing it around to get it back on there. I now still have no washing machine and am still waiting for a refund to go in does anyone know how long this will take to go back into my bank account as I desperately need a washing machine and I can assure anyone reading this that I will never spend another penny in curry’s ! And I highly recommend you don’t either. Go to Argos or mind you any other store rather than curry’s I have two children aged 6 and 4 and I’ve had no washing machine for a week now I will have to wait another week before I even receive a refund to purchase another one from else where.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“great service from the store in erdington - helped me out and went above and beyond”
Helpful Report
Posted 8 years ago
Bas
Unverified Reviewer
“Good value for money on their Essential range of kitchen electrical equipment.”
Helpful Report
Posted 8 years ago
Louise
Unverified Reviewer
“Very easy to use website, products in stock, checkout was simple and delivery of products was efficient and well packaged”
Helpful Report
Posted 8 years ago
Angela
Unverified Reviewer
“After been told my order was out of stock two minutes after they took my money. I was eventually thrilled when the kept me informed and true to their word I received the goods when back in and on the day and time stated”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Really poor service from DPD the delivery service they use , their website not clear no phone numbers to call , did eventually get a number from separate search . Then called Currys customer service - after a 40 min wait to speak to someone , the were not very helpful and the goods are being returned to them as the address could not be updated by either Currys or DPD .... they are going to credit me but it will cost me more to re buy the goods now ...they won't honour the prices I paid on saturday . i am so shocked at this treatment to a customer - really very very poor”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Very competitive price, free, fast delivery, simple ordering system”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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