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Currys Reviews

2.0 Rating 3,480 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,480 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Darren Buxton
Unverified Reviewer
“Told me my dishwasher was not in warranty when it clearly was. Never rang back when they said they would. Sometimes hung up on when the call centre staff couldn't be bothered to talk to me. And very nearly had to take them to court to get my money back after 7 weeks of not being able to use my dishwasher. I will never shop with them again!”
Helpful Report
Posted 7 years ago
Elizabeth Fraser
Unverified Reviewer
“Item was delivered on time and it was great how in could pick for it to be delivered on a Sunday afternoon”
Helpful Report
Posted 7 years ago
Harris Latif
Unverified Reviewer
“I ordered 8 products online and had several issues, first of all I received duplicate items which I had to accept one and refuse the other then some parts were missing from my item which I had to chase up Curry's which they kept referring me back and fourth to the delivery service company to which I was charged 20 pounds on my latest phone bill, so finally we arranged a collection and it was sent back. I issued a refund and a exchange for 2 products and those 2 issues took ages to resolve. I had an issue with the customer service line where I was treated unfairly by one of the workers called James spoke to me like a child instead of a customer, he was stubborn, wouldn't let me finish of my sentences, kept repeating no over and over whilst I tried to explain my concerns, would not pay attention which further let to misunderstanding between us, I spoke to the manager after who comforted me but I still have not received my refund, exchange and compensation. I called them up after a few days and was told that they have made another mistake from their side which was my exchanged items were delivered to the wrong warehouse which meant that I'll have to wait until it is delivered to the right one, scanned in their warehouse and approved in order to send out my exchanged parcels.”
Helpful Report
Posted 7 years ago
Brian Inglis
Unverified Reviewer
“Used the "Click & Collect" to purchase a new LG55 model TV, efficient friendly staff, collected TV within a few minutes of visiting Portsmouth store, great customer service on what was clearly a very busy day for them. All good....................”
Helpful Report
Posted 7 years ago
S Robinson
Unverified Reviewer
“Customer service centre Sheffield rubbish! Helpful chap in store when buying product but after care service non existent”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“every thing”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I needed to buy both a new fridge/freezer and cooker. I had been to a number of well known stores, but my nearest (you do need to look at products like this before purchasing which you cannot do online) appeared to be more interested in the sale and techie stuff than my questions. So I travelled to another 2, same problems. I managed to get a good look at the fridge/freezer I was interested in, but the assistants are, to be blunt useless. As for the cooker not one store had one in to look at only online, but still could not answer questions. Eventually I ordered my fridge/freezer on line (nearly £900) which was delivered efficiently by 2 lovely guys who were extremely helpful. As for the cooker well Currys lost out on over £2000 as this was eventually bought through Stellasons.”
Helpful Report
Posted 7 years ago
Steven Rayment
Unverified Reviewer
“Really easy, straight forward transaction. Got a really good deal on my sounder and it sounds amazing!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I needed to contact customer services and spent 3 days waiting for up to half an hour on the phone each time and still nobody answered . This has got to be the worst EVER after sales and has certainly made me vow that no matter how good a deal there may be i will NEVER BUY FROM Curry's again . Buyer beware !!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Indesit tumble dryer My daughter has recently moved out from home and one of the main appliances she wanted was a tumble dryer. So with a £200. Budget. While my daughter was at work my wife and myself went instead being customers of curry's at ashford for many years we thought would try the folkstone branch as it would be closer to take the tumble dryer back to hythe were she now lives. So we go into currys folkstone for which there was a young girl colleague in training she was very Good and very helpful but we did have some things she couldn't help with my wife had Got a voucher code of daily mail online. The Young girls supervisor I guess came over. She came over being very patronising and rude she told us this was for big kitchen appliances only. (Tumble dryer aren't big then) But then she said look DARLING it's only £199 you won't get it any cheaper.  So people if you find voucher codes on discount sites be prepared to be made to look and feel small. I recommend a customer service course is needed for some of the staff”
Helpful Report
Posted 7 years ago
Owain Smith
Unverified Reviewer
“I bought a white TV a JVC 32inch from the Wrexham store about 15 months ago. TV has had very little use and all of a sudden has stopped working. Asked in the store if they would help and the store person said that it was over 12 months old so no warranty. Took it to 2 independent TV repair specialists and they said that it was un-repairable. They also said that the TV was a cheep TV that was made in Turkey and that it was badged under the JVC label.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Went in to purchase a new tv, Fareham (Segensworth) Firstly no staff came to help , had to go and find someone. Asked questions to compare a couple of products, settled one to purchase. Asked if he could throw in a wall bracket, apparently could if we took extended warranty. After questions about this we decided not to take it, to be met with huffing and tutting from member of staff and were told he took it personally. Did say that we would go elsewhere and maybe he should reign in his huffing as it was really bad customer service. Upon leaving we approached a store manager to explain we weren't happy with the service. He apologised and told us he would chat to the lad and let him know it wasn't acceptable. He processed our tv purchase. Overall we came away with our purchase, but the experience wasn't a great one......”
Helpful Report
Posted 7 years ago
Jane
Unverified Reviewer
“Bought a laptop for my daughter this morning and was Served by Jacqueline in Doncaster's store. Very helpful and happy member of the team and a credit to the store, will be returning next week for another laptop for my other daughter.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Worst customer service I have ever known. 40 minutes waiting on the phone and still waiting. Trying to re arrange delivery after they wanted to deliver at 9.30pm”
Helpful Report
Posted 7 years ago
Jason
Unverified Reviewer
“Ordered a product paid same day delivery never turned up rang t find out where my order was told it not coming refunded delivery price week later still no product rang again after hour on hold on phone told order had been cancelled but forgot to inform me about it and refund my full money back. Great service I'd say”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“The prices were competitive and the ordering process straightforward. They also offered free delivery which was very fast. The only problem I had was a glitch with the checkout service but that was sorted quickly.”
Helpful Report
Posted 7 years ago
Phillip
Unverified Reviewer
“The shop didnt have what i wanted in store but they quickly sourced one and delivered to my house.”
Helpful Report
Posted 7 years ago
Richard
Unverified Reviewer
“Have a KNOWHOW warranty with Currys for my tumble dryer called them out to notify of the problem on Monday had an engineer come out today on Friday. Engineer has disconnected the tumble dryer because the mains lead filter has burnt out and the part is now not available until next Wednesday. So I am now without a tumble dryer for well over a week and in this weather with a family I rely on this tumble dryer to get my clothes dry. Phones Currys and asked if there's anything they could do like lonely a tumble dryer or any compensation for me Hunter take time out of work today and again on Wednesday and they just weren't interested. You pay for a warranty to get things fixed when things can't be fixed on a timely manner then they just don't want to know. No Goodwill offered not a very friendly customer service experience, thank goodness I haven't got my boiler warranty with them otherwise they would leave us in a cold house for well over a week.”
Helpful Report
Posted 7 years ago
Lynn
Unverified Reviewer
“Waiting for currys to pick up my computor gave me a slot i waited still no courier came phoned them 3 times phoned again the following day pick up was cancelled as they was running late but can pick it up in 2 days i dont think so there was no phone call text or email which is terriable i would never use them again”
Helpful Report
Posted 7 years ago
Su
Unverified Reviewer
“I ordered a fire stick in selly oak store three days ago. Today the store called me to pick it up. When I get there in the evening, the customer service refused to give me the goods that I have paid. I showed them my ID, my previous emails but they wanted me to go back home to get the paper receipt. In the digital era, I keep all receipts in my mobile phone. This is happening in a store selling digital goods! Perhaps they should close down the store and pass the savings to the customers in future.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,480 reviews
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