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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Roger
Unverified Reviewer
“Please don’t buy anything from Curry’s once they have your money they don’t give a hoot. I bought a fridge freezer in Jan 2017 had to have it replaced by July it took me 7 phone calls I was promised call backs each time not on one occasion did this happen. The replacement fridge freezer lasted 2 weeks before engineers needed to fix it, since then it has broken down 3 more times including total failure of freezer so I lost all frozen food. I went into the weston super mare branch where I was told that curry’s did not recognise the 2015 consumer act ! The shop assistant called Vo told me that as I did not take out Curry’s extremely expensive extra cover then I should except it to take 7/10 days for a engineer but if I had the cover I would only wait 3 days. I told her that I wanted a refund as the item was not fit for perpose she said that “ we don’t refund under any circumstances “ I have now send a letter to head office with a form downloaded from the Whitch site asking for a total refund under my statutory rights under 2015 act , I will see what happens. So please please don’t shop at Currys go ANYWHERE else they are bound to be better”
Helpful Report
Posted 7 years ago
Chris
Unverified Reviewer
“Warranty Mis-Sold I went is to buy a new TV this weekend. The telly is fine, however the salespersons tactics to sell me the warranty was unacceptable. He told me it was for just the first month and he was going to give it to me for free as I’d bought a big telly. He said it would cover me just for the first month so that any issues I may have when I got it home would be dealt with quickly. I didn’t really think I’d have any issues, but as it was free I shrugged and said 'fine'. When I went to collect the telly, he came over and said I just needed to sign the ‘receipt’- it wasn’t a receipt at all. It was a direct debit instruction to take £5.99 every month for the warranty. This was completely mis-sold to me. I have 25 years sales experience and have never seen such blatant mis-direction. Buyer Beware! I see now that ThisIsMoney have run a recent article that shows this isnt a one off.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I wish I'd looked on this site before I put myself through the stress of dealing with this company. Ordered a washing machine in store and paid for delivery. Salesman was really helpful, shame everything went downhill from there. Delivery due yesterday after 2pm. Got a phone call at 1pm, have the delivery company been in touch, no why? The van broke down, can't be mended so is going back to the depot. Was assured we would be first drop off at 7am the following day. At 9am we receive a call, the delivery driver has called in sick, it won't be delivered today. I asked how to complain and cancel order, was told to call customer services. Decide to go and buy one elsewhere. Purchase made, call customer services. You have to go back to the store for a refund (we had just passed the store which is 20 miles away). Why did the girl who phoned to advise of the delay not tell me that? She wouldn't have known! Complaint made with customer services, when will I hear back? You probably won't. Enough said”
Helpful Report
Posted 7 years ago
Mick Wright
Unverified Reviewer
“Very bad online service. Is already the third time with delay problems. The courrier on delivery day didn’t turn up. Rescheduled next day and the same story. Wasted time with the online-help!”
Helpful Report
Posted 7 years ago
Jim
Unverified Reviewer
“Bought a gas cooker for almost £500 but on delivery day after waiting in and time off work, didn’t turn up. Promised to deliver next day but couldn’t give a time, we will see.”
Helpful Report
Posted 7 years ago
Adam Trapp
Unverified Reviewer
“Good customer service and easy to order online.”
Helpful Report
Posted 7 years ago
Chuck
Unverified Reviewer
“Had the washing machine we wanted in stock.”
Helpful Report
Posted 7 years ago
Julie Whiting
Unverified Reviewer
“Floor damaged”
Helpful Report
Posted 7 years ago
Chris
Unverified Reviewer
“Service brilliant with top notch advice. Got great deal and next day delivery sorted at my pace by Sean. Thanks”
Helpful Report
Posted 7 years ago
Mark Warwick
Unverified Reviewer
“He got me the good deal and explained why”
Helpful Report
Posted 7 years ago
LESLIE FRANK MASON
Unverified Reviewer
“I ordered an Epson Printer late on Thursday and was promised delivery on the following and I was advised on the computer where the product was eMonday (a bank holiday) or Tuesday.It was delivered earlier on Saturday morning at 09.57 .and was trackable from the point of sale. What service! L.F.MASON”
Helpful Report
Posted 7 years ago
Mr Andrew
Unverified Reviewer
“Advertising deals in shop and on TV, plus extra discounts, but when asked for the deals with a purchase, Told they had finished and no longer available! When I contacted customer services, they did not want to know.”
Helpful Report
Posted 7 years ago
Emma O'Reilly
Unverified Reviewer
“Delivered a fridge/freezer with a huge dent in the front, spent over 3 hours on the phone to multiple very rude customer service staff. Attempted redelivery 10 DAYS later at 11am (with no warning) when the confirmed delivery slot was 1pm-5pm, told the delivery driver i couldn't be there until 1pm due to being at work, they put the phone down on me. Another call 45 mins later to say they were outside my property again, where was I, they'd given me 45 minutes so I should have got here. Driver then refused to return with my delivery between the allotted times. After multiple calls to Currys customer service I was promised a delivery before 7pm that night (meaning I had to cancel plans) which again didn't arrive at all, so I waited in on a nice Saturday afternoon for over 7 hours with no delivery. Customer service couldn't care less. Disgusting for a big company to deal with their customers in this way. Would rather buy from AO in future.”
Helpful Report
Posted 7 years ago
RickBear
Unverified Reviewer
“TV for the World Cup? Beware Currys' so-called discount codes. They lead you through a huge amount of work, picking and choosing various options (i.e. spending even more money) then you get to checkout and it says the "Save £300 off the marked price on this product" code that enticed you to spend £1,700 is "not valid". Good news is that ao.com will give honour Currys' £300 discount, so I bought from ao.com instead.”
Helpful Report
Posted 7 years ago
Paypal
Unverified Reviewer
“Bad service”
Helpful Report
Posted 7 years ago
Lee
Unverified Reviewer
“Absolutely disgusting customer service from the manager of all people. I purchased an expensive Samsung TV, with a 5yr warranty plastered all over it, but then this smarmy jumped up kid of a manager demanded I pay a further amount for the warranty. He then took a set of leads off me, which I got included with the sale from the advisor, and said I had to pay more for them too. A major complaint was put in but I was totally shocked by the absolute abhorrent customer service from this young child of a manager, who quite frankly ruined my purchase experience and made me leave the store feeling let down and insulted. I will not be shopping with Currys again!!!! The manager, Hassan, needs a lesson in how to treat people.”
Helpful Report
Posted 7 years ago
Sarah Holmes
Unverified Reviewer
“Purchased a new freezer, great service. Great product, I would definitely purchase again!”
Helpful Report
Posted 7 years ago
KEN SHERIDAN-IRWIN
Unverified Reviewer
“John took time to listen, went and checked price promise matched it very pleasant buying experience in Fosse Park Leicester today ...we did go to Loughborough store yesterday and the experience was the opposite ,, no one knew anything about the cookers we looked at went to refer to the internet HECK we DID that .... WHY IN AN ELECTRICAL STORE EVERY TV/PC/GAME CONSOLE IS WIRED IN but NO COOKER CAN BE TO SHOW THE CONTROL PANEL LIT UP it is important to check the controls are lit .... no one in Loughborough had a clue luckily we did go to Fosse Park and found a pro salesperson who actually knew the producs a cooker AND fridge were then purchased after price match”
Helpful Report
Posted 7 years ago
Steve
Unverified Reviewer
“Shocking delivery service!!! Waited 4hrs for my delivery and didn't turn up. Thanks you for wasting my sunday”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Visited Bedford store yesterday. No members of staff interested in helping to busy chatting amongst themselves. When we did approach someone he was too busy doing his hair to really be bothered to help. Eventually we found what we wanted and waited and waited just going to leave when someone came over, really loud and brash when we asked about the price £399 as we had found the same model elsewhere for £319 he told us that we didn’t know what we were talking about and was extremely disrespectful rude and patronising even when we showed him the proof online. Should have remembered last bad experience in this store, Will never ever buy either in store or online from currys again, if We could award minus stars we would. Ruined our afternoon.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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