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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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R Bates
Unverified Reviewer
“We’ve paid for a tumble drier repair. Technician came to fix problem and said he didn’t have the parts needed- already not a nice interaction. We were given another date about week after. Then on the date booked we were told they didn’t have the part! They also told us we had to wait for an INDEFINITE AMOUNT OF TIME for the part to arrive!! We were trying to be reasonable and told them, “please call us Monday to let us know where we are with the part and we take it from there”, but they refused to call us!! We had to cancel in the end, after having waited for several days, and with many extra grey hairs given to us by Currys!!!”
Helpful Report
Posted 7 years ago
Linda McCarthy
Unverified Reviewer
“Kindle bought in Horsham around 22nd May. Died on 8th August when in Kingston. Had paid extra insurance. Neil from Know How brilliant. Found all details, checked Brighton shop where I was heading re stock. Lily sorted me out in 4 minutes. Brilliant staff, thank you. Linda McCarthy”
Helpful Report
Posted 7 years ago
Mr Ogden
Unverified Reviewer
“I purchased a laptop that failed to work at all since date of purchase. Having also purchased the additional insurance cover, I returned the laptop to store on multiple occasions (motherboard replaced etc etc) and it still doesn't work. I returned the laptop again last week and I'm now being asked to pay for an SSD as the original hard drive renders the machine useless. So far I have spent over £730 on a £259 computer that i have NEVER used and they have a cheek to ask for more money for an SSD. I have also been informed that the computer doesn't work unless it's plugged in because the battery won't charge because it has Ironically NEVER been used!!!!!! Disgusting service!! ..... ..(however I wish to add that Adam from the Oldham store, has been the only member of staff who has genuinely tried to assist and I understand he is governed by poor company policy)”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Excellent service and easy to use website!”
Helpful Report
Posted 7 years ago
Surgery Group
Unverified Reviewer
“DON'T OPEN A BUSINESS ACCOUNT!! I bought a MacBook for £1449 15 months ago. I'm a sole trader but Currys/PC World suggested I open a business account. Makes no difference to me so i went along. Guess what! Laptop is faulty and needs a £500 repair. Currys inform me that the repair is only covered if the machine was not purchased using a business account. What an ingenious way for Currys/PC World to avoid save money. Trick customers into opening a business account and then inform them that they have just lost 1 year of the Apple 2 year hardware Warranty. Very sneaky way to take advantage of your customers who are not aware of the difference between consumer and business law (that's most of us) . Feel like I have been completely taken to the cleaners.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“My elderly mum brought a Samsung tablet. She needed it to do her online banking with Natwest. The tablet will not let us go on the Internet fo5th banking or allow us to download App. When returning to tell shop they were very unhappy ultimate and said it was not there fault and we shouldn't have brought it. I have a Samsung and no problem with text Natwest website !! She has paid her money that she can ill afford .”
Helpful Report
Posted 7 years ago
Andy
Unverified Reviewer
“Horrendous customer service. Bought a TV that was badly damaged and had to return 3 times to the store as the administrative process of replacing the item was taking so long. I wasted well over an hour of my weekend so that I could observe how inefficient their processes are. Just not capable.”
Helpful Report
Posted 7 years ago
Donna Bennett
Unverified Reviewer
“This company is shocking!!!!..One star is too much!! they picked up a faulty washing machine on Sunday and I still haven't received a refund (now friday) apparently they have only received confirmation of receiving my machine today!! (Friday) I may receive a refund in the next 3-5 working days! Im lucky I had the means to order a new washing machine! Or I would have been without one for nearly two weeks! Whilst they sit on my money! Had nothing but trouble with the washing machine, 1st was damaged, 3 failed deliveries for replacement as they said they couldnt find my address! No phone calls either! Love getting people to wait at my house for nothing! Then it's broken down twice 1st being over Christmas! Waited 3 weeks odd for it to be fixed! ... customer service is shocking!!!!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Bought a Grundig Dishwasher 3 months ago. Phoned engineer after waiting 15 mins and appointment booked for 10 days. Engineer said was repairable and told would need a part. Up to 1 week. Spoke to Currys who have absolved all responsibility to manufacturer. Will never use Currys again😡😡”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Extremely unhappy with a recent Hoover washing machine I purchsed.”
Helpful Report
Posted 7 years ago
Chander
Unverified Reviewer
“Sales man was very polite and helpful .”
Helpful Report
Posted 7 years ago
Letti
Unverified Reviewer
“They should be called Don’t Know How. We ordered an American style fridge freezer that requires plumbing in. Paid extra for installation. The guys didn’t know how to plumb it & supposedly arranged for someone to come a few days later. No one turned up and when we called it hadn’t been booked in! Won’t be using Currys again unless they change their courier / installers it’s a joke.”
Helpful Report
Posted 7 years ago
Jackie
Unverified Reviewer
“I ordered a new Samsung Fridge Freezer at Currys in Poole. The representative in store was very informative about the item and went into great depth about the differences and functions between brands, After purchase he arranged delivery and installation of the new fridge freezer within a few days. Robin and Mikey installed my new Fridge Freezer and couldn't fault their expertise and professionalism. They aimed to please and wouldn't leave until I was happy with the installation, taking away all packaging and my old fridge. Thank you Currys, this is the second item I bought from you in the past year and definitely will not be the last.”
Helpful Report
Posted 7 years ago
Christine
Unverified Reviewer
“We visited curry's pc world ( Branch Number 1805), at Ocean Retail Park in Portsmouth. We were looking to replace an old Dyson Vacuum cleaner.. We had looked online, at various Vacuum cleaners. But it is difficult to see them properly. So it was nice to come into the store, and see lots on display. We were assisted by a nice lady called Mary. Who was very knowledgeable, and was able to demonstrate, how they worked. she also allowed us to handle the machines. We didn't feel under any pressure, to buy. We ended up purchasing A Shark Lift Away. Which we are very pleased with. Mary's customer service was excellent, she is polite and friendly, and she is a real credit to your store.”
Helpful Report
Posted 7 years ago
Ebony Goodliffe
Unverified Reviewer
“Knowledgeable staff who helped me find a new television after ours was sadly broken by our youngest child. Only downside is that they wouldn't take said child as payment”
Helpful Report
Posted 7 years ago
Adrian
Unverified Reviewer
“I bought Acer Aspire 6 laptop which had a product information on Currys website "fast log in with Windows Hello". After I installed the system it turned out that this function is not available on the model (so the website lied). Contacted their customer services, they asked me to go to a local store, then local store asked me to contact customer services etc. No response from them to a few emails I sent them - they clearly do not care about their customers. All that matters is just sell, sell, sell. Very disappointing experience. Avoid Currys !!!”
Helpful Report
Posted 7 years ago
Norman Bartlett
Unverified Reviewer
“Sold me a CD player. Range on display was poor but they just happened to have one which met my needs”
Helpful Report
Posted 7 years ago
Anne Taylor
Unverified Reviewer
“needed to buy a new under counter freezer. we were served by Billy at Kinnaird Park currys store. Billy could not have been more helpful. Lovely manner, polite, with a great sense of humour. We bought our freezer and went home vey happy.”
Helpful Report
Posted 7 years ago
Mathew Wall
Unverified Reviewer
“680 pounds for a tv and the smart functions are extremely dark . Refused to do anything as it's been more than a month since purchase . Very upset . Avoid Currys!!!”
Helpful Report
Posted 7 years ago
Oliver
Unverified Reviewer
“DISGUSTING services, i was waiting all day not knowing when my fridge freezer n cooker were coming. Driver LIED about an event happening in my area claiming there was traffic but i drive my service and i had been out a few times and it was clear. He tried to reschedule it the next day i refused as i had work. The driver was just in a rush to finish work, when i tried to direct him he wasnt listening. APPALLING and i dont wish for anyone to go through this when you have spent your money on them. NEVER AGAIN”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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