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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Gillian Beach
Unverified Reviewer
“Excellent service in every way! Delivery was two days earlier than any other company could manage and, better still, on a Sunday. The price of our cooker hob was the same as John Lewis and was delivered exactly as we wanted. We are delighted with this service and will certainly use Currys again.”
Helpful Report
Posted 7 years ago
Rob
Unverified Reviewer
“If i could give zero i would , a freezer didn't work from day one , got fobbed off til it was a month old then told I couldn't have a refund. There staff who cannot even string a sentence together (all "innit mate/bruv" types ) These clowns insisted I have an engineer out , who when he did come confirmed within 2 mins it was dead . Even then it took some massive effort for me to get my money. No comp for day off for engineer visit or day off for collection of faulty unit. £30 still to be paid for food inside (valued at £120). Had i got from Amazon a refund would have been made with no fuss this is why Amazon is the king of customer service and Currys is the bottom feeder - I will NEVER buy from one of their stores again and look forward to the day they close down. If you are in doubt try calling your local store , bet you cant find a local number .That should tell you all you need to know.”
Helpful Report
Posted 7 years ago
Ian
Unverified Reviewer
“Went to buy a tv after deciding which one to have payed and had it loaded into my car but after returning home which is a 25/30 min drive I started to open the box which had already been opened and resiled the packet which had all the screws and bits in was already used and the tv had a scratch on the screen 😡 so phoned to complain said I had to return to the hereford store after spending all most an hour return trip in the car and loss of petrol money. And why it takes so long for a refund when it takes seconds to pay I don’t know not happy will be going else where from now on”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Chest freezer ordered and delivered on day & time to suit me more than happy with service Thankyou”
Helpful Report
Posted 7 years ago
LUX
Unverified Reviewer
“I rarely spend my time on internet reviews, I tend to give second and even 3rd chances to companies/people, however this time is so bad I need to write about my experience. Bougth an INDESIT washer dryer from CURRYS online. 2 months old washer dryer , dryer it's faulty, it never worker. Engeneers booked 5 times in 3 weeks and never showed up. They just found excuses for not coming and check my washing machine, they do not want to work, they lazy and unhelpful. People at the phone/live chat unsympathetic. Hopefully tomorrow the 6th time will be the lucky one. Very bad customer service. PS Only because CURRYS is not helpful in taking back the washing machine, I would prefer to get an LG as I used to have, good machine and good customer service.”
Helpful Report
Posted 7 years ago
Chris Tickner
Unverified Reviewer
“Reserved a washing machine on line as i needed it the same day, Traveled 18 miles to Hayes to get only to be told it was a display item and not for sales, asked to see the manager who was about as much help as a wet weekend! passed to an advisor who was told to search locally for a machine, non available.. no offer on any other machine, went to Euronics who were fantastic, why do i keep on using this useless shower, no more i am done with them!”
Helpful Report
Posted 7 years ago
Mr Styles
Unverified Reviewer
“The deal at the camera section for the CANON - PowerShot SX720 HS Superzoom Compact Camera & Travel Kit - Black was outstanding.The reason for purchase was 'impending holiday' and an unfortunate accidenta as I shut my current camera in boot /broke rear screen-this package was a one stop solution which PC Word excel at when you need it. Thanks PC World”
Helpful Report
Posted 7 years ago
Robbie No Fridge And Hungry
Unverified Reviewer
“Typical large corporate company just out to get my cash. I need a fridge freezer and I’m only in for delivery on Sundays. Currys had a fridge freezer which could be delivered Sunday for a fee of £9.99 so I selected that day. Unbeknown to me, Currys then changed the delivery date to Tuesday when no by will be home. I call their customer services who said tough on you. They refunded me my money but it won’t be on my card until Thursday/Friday. Meanwhile I have no fridge freezer. Had I known they couldn’t deliver that Sunday, I wouldn’t of ordered and I’d have a fridge freezer. Be careful when ordering from Currys, you are not a customer, you are a cash point for the executives of the company earning megabucks.”
Helpful Report
Posted 7 years ago
Danny
Unverified Reviewer
“I bought a gas hob and electric oven off curry's and also paid for fitting, there was a problem with the oven so they sent out an engineer to fix it, while there he caused a gas leak, he said that it wasn't his fault and left. My gas was turned off for four days while I tried to get them to fix this, so nothing to cook on, no gas, no water or heating as well because I couldn't use the boiler with the gas off and I have two small children, so we couldn't feed them properly, bathe them e.t.c. The eventually came out and fixed the problem, and I have a report to say that the gas leak was caused by there initial fitting as they had fitted the gas appliance incorrectly in the first place and again I have this in writing on an official report, curry's are now saying that they are not responsible for the obviously dangerous and poorly fitted items even though they fitted them in the first place! they also suggested that I pay for a third party to fix them personally. I have askes for legal details as I am taking this further and they will not provide them either. Not only is the workmanship poor, this could have caused danger to life and they seem not to be bothered at all of the danger they could have caused. Still not resolved.”
Helpful Report
Posted 7 years ago
Matt Brown
Unverified Reviewer
“Prompt delivery, great price and helpful sales assistant”
Helpful Report
Posted 7 years ago
Mrs Nixon
Unverified Reviewer
“Recently purchased a laptop from Currys pcworld, I am very happy with both the customer service I received and the laptop. Price was lower than elsewhere as did my research before purchasing. Highly recommended to others.”
Helpful Report
Posted 7 years ago
SARAH HOPSON
Unverified Reviewer
“They were super quick at delivery”
Helpful Report
Posted 7 years ago
Adam Barr
Unverified Reviewer
“This one star is for the manager, Dave, of the Stirling store who was helpful. If it wasn't for him there would be no stars at all. You are not going to believe this one. It's long but it's worth reading for a laugh! • Ordered 4 fans for guaranteed delivery next day to this store. We needed them for the following day and were told we would be e-mailed or called when they arrived. Still no word by mid afternoon so we called. • Passed from pillar to post on the phone to Customer services. Finally spoke to a human being who informed us that DPD hadn't been yet but that we would be e-mailed as soon as it arrived. We live about 20 minutes away from the shop so we headed over there around 4pm so that we would be nearby when they arrived. Still no word by 5pm so we went into the shop. • 3 fans had arrived an hour before. Because the e-mail is automated we would not have been informed because the full order isn't there. Nobody had a thought to call us and tell us 3 of the fans were there so that we could then decide whether or not to take them. • That was poor form so we decided to cancel the order and buy 4 fans at a nearby Wickes. • We were refunded immediately for the 3 fans that had been arrived but were told that we would have to call and cancel the 4th fan ourselves. Couldn't be refunded by the store because it hadn't even arrived. The assistant informed us that DPD confirmed it was still at a depot. • I wasn't happy about going through the whole customer services telephone palaver but had no choice. • While waiting to speak to someone I was told by another assistant that we would be able to cancel the 4th fan but wouldn't receive a refund until they had located it. They would have to initiate an "investigation". I actually didn't believe that would happen. Surely the guy was wrong. Currys don't need to know where the fan is. They just need to know their customer doesn't have it because they failed to deliver it. My wife asked what would happen if they actually couldn't locate it. "Would we then never receive a refund?" "Obviously that wouldn't be the case", we were told but can't they see that is the logical extreme if we can't be refunded until it is located. Makes no sense at all!!! • Finally, after about 25 mins waiting on the phone the assistant got through to customer services. Not only would we not get a refund, we couldn't even cancel the 4th fan until it was actually delivered. A couple of days later! • I asked to speak to the customer services advisor and was handed the phone by the shop assistant. Incredibly, the "customer services" couldn't talk to me because "this was only a customer services line for staff". I was told to pass the phone back to the staff member. I asked if I could ask the assistant a question to pass on to the customer services advisor. He wouldn't even answer THAT question. Just kept telling me to pass the phone back. • So basically Currys and DPD failed to uphold their part of the sale but decided they could keep our money until they found where they had left our purchase. Surely this is illegal. Certainly unethical. There will have to be an absolute bargain at Currys before we will shop there again. Worst customer services I have ever received!”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Currys took over four months to finish my job. I was eventually promised £50.00 compensation, which after two months has still not arrived. All I get when from your customer service department is the cheque is in the post. You service is abysmal and I will never purchase anything from your company again and I would not advise anyone else to.”
Helpful Report
Posted 7 years ago
Christopher Leivers
Unverified Reviewer
“i ordered a fridge freezer never got it after a few visits to the shop i got fed up in the attitude of the know how delivery i got a refund and took my money else where there delivery drivers tell lies saying they called twice they did not i live in a retierment complex and they did not come anywhere near my front door so to all people who are thinking of using curry's[c world give them a wide birth”
Helpful Report
Posted 7 years ago
David Ballantyne
Unverified Reviewer
“The service was excellent from James who was very knowledgeable and professional - really good”
Helpful Report
Posted 7 years ago
Richard
Unverified Reviewer
“I needed a new iPad and Currys were offering part exchange of 50 pounds trade in on my old iPad. Great help from their tech guy to make sure everything I needed to bring across into my new iPad made it.”
Helpful Report
Posted 7 years ago
Mr Paul Hughes
Unverified Reviewer
“Love the gizmos, tech heaven!”
Helpful Report
Posted 7 years ago
Steve Goward
Unverified Reviewer
“I have ordered 2 ovens for our new kitchen and they were delivered promptly and at no extra cost. The ovens compared well in price to other online shops and the process was really easy.”
Helpful Report
Posted 7 years ago
Marian Andrei
Unverified Reviewer
“they are very kind people and they explain everything to you before buying ... I bought a sony tv 49 "”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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