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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Suzie
Unverified Reviewer
“Worst customer service - this company needs to be better regulated and shut down Disrespectful, shocking service from the floor stuff to the CEO - Alexander Baldock. I ordered online, it has taken them 1 month to arrange for a return/collection and refund - I still don't have my money. They are stealing customers money. I have spent overall 376 minutes on the phone being put through to different departments and staff that is rude, entitled and racist. The TV that arrived was broken - you could hear it through the box, yet they said to me over the phone that I 'could be lying about this'. The CEO repeated this through his secretaries. I have actually stupidly ordered another set from them, despite this they are refusing a refund as apparently I lie about the breakage. What pirate company is this? No other company treats customers like this. By the way I was a secret shopper, by the competitor. All correspondence was in writing that has now been passed over to 4 media outlets.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great selection of payment options. I would always recommend.”
Helpful Report
Posted 7 years ago
Mo
Unverified Reviewer
“Appalling;;;; paid just under £300 for a miele vacuum..it went faulty after 5 months, they will not exchange because of the amount of money i paid ( ie if i had bought cheapy it would be exchanged ) 4 weeks repair time...what do you do for 4 weeks”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Poor delivery service. We were given a time slot and 20min before time slot ended, we received a call from driver saying he had run out of driving time and could no longer deliver our goods. We were unable to get through to customer services probably because of the high volume of complaints from others in similar situation. Eventually spoke to an advisor at 7.50pm . This seems to be a common occurance. We have to go through the delivery process again next week. Such poor service.”
Helpful Report
Posted 7 years ago
Carol Francis
Unverified Reviewer
“The man was very helpful”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“zero stars all the way. First delivered a faulty fridge freezer, then when collection and replacement delivery was booked, delivery guys refused to do either saying they don't do first floor. Before I ordered this online, I was told specifically by their sales person that they do free deliveries up the stairs into the specified room! Now left with no usable fridge, just a faulty one and money still not refunded! DO NOT BUY FROM THEM!”
Helpful Report
Posted 7 years ago
Catherine Tankard
Unverified Reviewer
“Quick delivery good product.”
Helpful Report
Posted 7 years ago
Chantell
Unverified Reviewer
“Terrible terrible service by knowhow team! Bought Dell XPS laptop last week Sunday with promise it would be at Warrington store on Tuesday with all installations completed. Phoned central line several times yesterday morning i.e. 3 days after promised date. Store did not get back until evening. A member of team said: "Laptop might or might not be in warehouse who haven't unpacked goods. Phone store directly tomorrow". I tried next day (today) several times but no answer. Phoned central number again and they are not having any luck getting hold of the team either. If I had known this was going to happen I would have ordered directly via Dell online which, with same installations, is £50 cheaper and have a 2 day home delivery. Terrible service from Warrington branch!!”
Helpful Report
Posted 7 years ago
Barbara Hollingsworth
Unverified Reviewer
“Helpful staff in shop. Quick delivery with a courtesy call half an hour before delivery. Lovely delivery staff.”
Helpful Report
Posted 7 years ago
John Routledge
Unverified Reviewer
“I have had the worst customer experience of my life with Currys. I want to share my experience with as many other potential victims as possible so please share and forward. I ordered a new cooker with installation and removal of old appliance, it took two weeks and no time of delivery was given so I waited in all day. The cooker was delivered by driver not qualified to fit or remove so it was dumped on my small kitchen floor so I cannot cook, get to sink, fridge or cupboards. I have called customer service five times so far, heard a different story from every adviser and spent over 90 minutes on the phone or waiting for calls to be answered. I have been made various promises of installation in two days and of being called back, none of which has happened. I am now being told I have to wait 9 days for installation from delivery and if I arrange it myself it invalidates the guarantee. This company has no understanding of customer service and only seems interested in following company procedures and systems, even when they clearly do not work or deliver a service. What a shambles...”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Customer service is non existent. Since finding out about last years hack, having thousands of customers details, I have been trying to delete my account. (I didn't create it. Currys did, using email and name from a click &collect order). I am directed to a form demanding more info, which will be kept after the request is dealt with! This is to include copies of passport,bank statement utility bill , phone number. How will this help. They have nothing to compare with. Also, this form states you do not have to use this form. Requests on other media will be accepted. After lots of email message requests I still get replies (from 5 different people) demanding that I must use the form. And there is no alternative.”
Helpful Report
Posted 7 years ago
Mr William Pile
Unverified Reviewer
“Javed ali shar and his colleague were very helpful and did not complain when carry my goods up and old goods down some tight stairs”
Helpful Report
Posted 7 years ago
Tracey
Unverified Reviewer
“This is the 1 star rating I am about to post up! I purchased a cooker from Curry’s online, also paid for installation, a delivery time slot and recycling of my old appliance. Delivery day arrives and they don’t show up on my pre-paid time slot, they turned up 1 hour later without anybody able to install my product so they took my item away. I re-booked the delivery through knowhow customer service, assured it would be a morning time slot 7-11am, that day came around and no one came. I rang again to knowhow customer service to re-book once again, and once again they failed to show up. I rang knowhow for about the 5th time by now and they re-booked it again for the next day guaranteeing me a 7-11am time slot and saying I will get my delivery because now I am classed as a priority customer. I waited in once again, and for another day they failed to show up, so I rang knowhow customer service and they said that no delivery had been booked in by the previous agent. By this time I was fuming! They have my money and I just wanted my cooker. I went into the new Malden curry’s store hoping to get some answers but even the manager was fed nonsense from the knowhow customer services. The manager booked in a delivery for me and once again they failed to show up. I rang knowhow customer service and they told me the drivers have run out of driver time and gone back to the depot. No one called me to tell me this information, I only found out becuase I rang knowhow myself. 3 weeks later they still have my money and I still have no cooker. I’ve never known such a bad service in my life. Please do not choose to use knowhow if you can avoid it. They don’t even deserve a 1 star rating.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Excellent service, brilliant prices, great knowledge”
Helpful Report
Posted 7 years ago
Maryon Jeane
Unverified Reviewer
“Appalling. I ordered a washing machine from Curry's and paid for Next Day delivery as it was an emergency. Towards the end of the delivery slot I received a call from the delivery people saying that they weren't going to be able to deliver to me, or to two other people in the locality, as they'd brought a van that was too large. A LOGISTICS company which doesn't work out what size of van to bring! No one got back to me to tell me what was being done to resolve the problem and, when I looked at the tracking details again, I found the 'Next Day' delivery had been rescheduled for two days later(!). I rang Curry's 'Customer Service' and - after a very long wait and lots of 'Press 1 for this, 2 for that' nonsense - got through to a unhelpful and 'broken record' type who wasn't about to give any customer any service if he could help it. He said that I couldn't have a refund until the washing machine (which, of course, I had never even seen let alone had in my possession) was returned to Curry's. Never again. Save yourself a lot of agony and don't shop with Curry's.”
Helpful Report
Posted 7 years ago
JP VINCENT
Unverified Reviewer
“IT IS THE STAFF ON SITE AT THE SHIRLEY BRANCH - UNHELPFUL WITH POOR CUSTOMER SERVICE SKILLS. SERVED BY A FEMALE SHE WAS SNOTTY & UNFRIENDLY - IF YOU DONT LIKE CUSTOMERS FIND A JOB IN THE WAREHOUSE DEALING WITH BOXES”
Helpful Report
Posted 7 years ago
No Need
Unverified Reviewer
“In my life first time I see one nonsense company curry pc . I bought printer and I pay 3 years repair garunty them. now what happen printer not working . As well I contact with them , they gave me number cannon service center and cannon gave me one Adress far way that if you go with this product then you can buy new one cuz you weast your time and loss money for communication so please don’t pay them repair garunty money .”
Helpful Report
Posted 7 years ago
Marc
Unverified Reviewer
“The customer service from this company reaches a new low. We purchased a new washing machine from their Nuneaton store, collecting it ourselves and fitting it two days later only to find it didn't work. It wouldn't even switch on, we checked our plug socket and the fuse in the plug, all OK. A call to their "knowhow" help line proved to be nearly an hour of wasted time (most of which was on hold). I asked if I could take the machine back to the store for an exchange or refund, nope, seems you're not allowed to do that! They can sell you a faulty product and you cannot return it? I got transferred (after 35 min) to a rather unhelpful chap, who informed me I needed to book a visit from a Hoover engineer, but he couldn't do that as I shouldn't have been put through to him! Strange, because I never actually asked to speak to him, the first CS person just transferred me. Anyway, it seemed I had to be transferred again to Hoover to book in an engineer to fix a brand new washing machine that never worked in the first place. I hung up deciding to take the machine back to the store anyway. When I began to pull the machine out our kitchen fuse tripped, once the machine was out I noticed the power cable that went into the top corner of machine was loose and the cable came out! It seems it was never clamped in or even connected as the clamping screw was missing, meaning when the machine was plugged in there was a bare live wire free to move around, it obviously touched the case of the machine and tripped our MCB. Atfer isolating the supply, removing the top of the machine (3 screws 2 of which were loose!) plugging the spade connectors on the power cable to the correct terminals inside the machine, it worked. It seems Hoover's quality control system failed, which could have resulted in someone (me) being electrocuted! It's shocking to know just how unhelpful and obstructive Curry's CS system is with what could have been a life threatening situation.”
Helpful Report
Posted 7 years ago
H Mamuji
Unverified Reviewer
“Easy to order and delivery update.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They didn't make me happy. Waited around for ages to try to get an agent to help. Not enough staff.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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