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Currys Reviews

2.0 Rating 3,500 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,500 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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R P
Unverified Reviewer
“So I trade up my RBS rewards to obtain Curry’s vouchers in order to purchase a very expensive coffee machine from this company. Before doing to I check it’s in stock, reserve it then obtained the gift vouchers (which I wouldn’t otherwise have bought). I purchase the machine, pay for it and am provided with a receipt and delivery date. 4 days later I receive an email to say Curry’s cannot provide me with the machine and refund the vouchers REFUSING to then refund the cost of the vouchers to me. The lady ‘ROSETTA’ who I had dealings with should NOT be employed in customer service. She alluded to me attempting to commit Fraud and Laundering Money. Her manager who was more polite certainly was unable to resolve the issue. I now have a very expensive gift voucher that is of no use to me whatsoever and no coffee machine!!! Would AVOID AT ALL COSTS!!”
Helpful Report
Posted 7 years ago
Robert Lucas
Unverified Reviewer
“Absolutely shocking in Caerphilly bunch of spiced up morons”
Helpful Report
Posted 7 years ago
Krzysztof Stepnowski
Unverified Reviewer
“I am looking for everyone who is not determined, a great company, quickly, efficiently and without any problems,”
Helpful Report
Posted 7 years ago
D D
Unverified Reviewer
“I bought a blender from Currys Crayford today, but the operator Maryam was very rude and made me angry. That ruined my day. I went there to collect the blender and I had to repeat 3 times what I want , almost shouting because she wasn’t concentrated. I don’t think she is good for this job.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very poor customer services, Dale the manager in he derby store is very rude and i will not be shopping in currys or pc world again .”
Helpful Report
Posted 7 years ago
CroninGerard
Unverified Reviewer
“delivery a joke and guys supposed to install the new one but decided to just leave for another job leaving me two washers none which they connected or disconnected living in a small apartment their excuse was there was a problem with a pipe after calling and paying a plumber to look at the pipe there had been no issue with a pipe I got the impression they didn't want to lift the old one down two flights of stairs either terrible delivery men rude and not a bit friendly helpful or anything after I paid them to install it never buy from currys again id advise people to do same https://t.co/Rvse9XuxMD”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“oh dear - a really bad experience with currys recently when buying a fridge . A plain fridge , nothing special , promised a text in 5 days and stock within 7 . Nothing came - at all - so after 12 days I went into store . was told i could be "bumped up the queue " of fridge orders ( we've 1250 fridges due within 2 days ??!!) so I agreed .Another week went by and still nothing - so i went back to store again to be told that when the assistant moved me up the queue , he actually dropped me down into the second batch of fridges due in 2 weeks time . OK - I'd had enough by this time and cancelled the order there and then . Went to another company ( let's go ) and got same fridge , same price , within 24 hours . Lesson learnt !!”
Helpful Report
Posted 7 years ago
Lewis Morgan
Unverified Reviewer
“They use a company called Team Knowhow for their deliveries and repairs. Currys should know that Team Knowhow are so poor that the Currys name does not deserve to be linked to such an ineffective company. They are either comedians or just completely useless.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Staff extremely pleasant, approachable and helpful and go out of their way to fetch a colleague with a deeper knowledge of a subject if necessary.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a tv for my mum and paid £45 for installation. The Team knowhow delivery driver was unprofessional and lacked any customer service skills - he was unfriendly and my mum felt intimidated by him. The total opposite of what is promised on the Currys website!! I did complain and requested a refund of the £45 - Team Knowhow refused. I will NOT be buying anything from Curry's again. Looking at their reviews, it looks like other people are far from happy with the service provided.”
Helpful Report
Posted 7 years ago
Lesley McGrath
Unverified Reviewer
“Excellent customer service. Faultless sales experience. Excellent delivery, on time, fast efficient, competent and polite. I would definitely deal with Currys again and I can thoroughly recommend them.”
Helpful Report
Posted 7 years ago
Suzie
Unverified Reviewer
“Worst customer service - this company needs to be better regulated and shut down Disrespectful, shocking service from the floor stuff to the CEO - Alexander Baldock. I ordered online, it has taken them 1 month to arrange for a return/collection and refund - I still don't have my money. They are stealing customers money. I have spent overall 376 minutes on the phone being put through to different departments and staff that is rude, entitled and racist. The TV that arrived was broken - you could hear it through the box, yet they said to me over the phone that I 'could be lying about this'. The CEO repeated this through his secretaries. I have actually stupidly ordered another set from them, despite this they are refusing a refund as apparently I lie about the breakage. What pirate company is this? No other company treats customers like this. By the way I was a secret shopper, by the competitor. All correspondence was in writing that has now been passed over to 4 media outlets.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Great selection of payment options. I would always recommend.”
Helpful Report
Posted 7 years ago
Mo
Unverified Reviewer
“Appalling;;;; paid just under £300 for a miele vacuum..it went faulty after 5 months, they will not exchange because of the amount of money i paid ( ie if i had bought cheapy it would be exchanged ) 4 weeks repair time...what do you do for 4 weeks”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Poor delivery service. We were given a time slot and 20min before time slot ended, we received a call from driver saying he had run out of driving time and could no longer deliver our goods. We were unable to get through to customer services probably because of the high volume of complaints from others in similar situation. Eventually spoke to an advisor at 7.50pm . This seems to be a common occurance. We have to go through the delivery process again next week. Such poor service.”
Helpful Report
Posted 7 years ago
Carol Francis
Unverified Reviewer
“The man was very helpful”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“zero stars all the way. First delivered a faulty fridge freezer, then when collection and replacement delivery was booked, delivery guys refused to do either saying they don't do first floor. Before I ordered this online, I was told specifically by their sales person that they do free deliveries up the stairs into the specified room! Now left with no usable fridge, just a faulty one and money still not refunded! DO NOT BUY FROM THEM!”
Helpful Report
Posted 7 years ago
Catherine Tankard
Unverified Reviewer
“Quick delivery good product.”
Helpful Report
Posted 7 years ago
Chantell
Unverified Reviewer
“Terrible terrible service by knowhow team! Bought Dell XPS laptop last week Sunday with promise it would be at Warrington store on Tuesday with all installations completed. Phoned central line several times yesterday morning i.e. 3 days after promised date. Store did not get back until evening. A member of team said: "Laptop might or might not be in warehouse who haven't unpacked goods. Phone store directly tomorrow". I tried next day (today) several times but no answer. Phoned central number again and they are not having any luck getting hold of the team either. If I had known this was going to happen I would have ordered directly via Dell online which, with same installations, is £50 cheaper and have a 2 day home delivery. Terrible service from Warrington branch!!”
Helpful Report
Posted 7 years ago
Barbara Hollingsworth
Unverified Reviewer
“Helpful staff in shop. Quick delivery with a courtesy call half an hour before delivery. Lovely delivery staff.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,500 reviews
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