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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Leslie Williams
Unverified Reviewer
“I was served by Matt of Hereford branch when purchasing a hp laptop what a pleasant young chat he was a people's person I had to go back in for a few bits for the Internet he was chatty what a pleasure to be served by him he will go a long way with his pleasant nature. Kind regards Clive”
Helpful Report
Posted 7 years ago
Sonny Crocket
Unverified Reviewer
“Terrible customer service been waiting ages for delivery , cant get hold of them as continuously in a queue when I call , did get through once to KIM once and he put me back in queue, have tried emailing nothing so far”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Helped us pick our appliances spent plenty of time with us”
Helpful Report
Posted 7 years ago
Ian Campbell
Unverified Reviewer
“Ordered a new Hotpoint washing machine from Loughborough Branch of Curry's/PC World and paid for timed delivery for Friday 5th October of between 1:00 till 5:00pm along with paying for removal of old washing machine. In store service was excellent. Shame it went down hill from there, phone call from delivery men at around 5:00pm to say they would be here in around 45minutes to an hour, delivery finally arrived at 6:45pm with delivery men complaining that they had had a busy day and had delivered to me before two other deliveries they should have made because I was not happy when they had called me. Then they unloaded the washing machine and I noticed before they carried into kitchen it was the wrong colour, silver where it should of been white, further grumbling from delivery driver to which I explained it could have been worse, we could have noticed after they had carried through the doors and into kitchen. Delivery driver checks on lorry, surprise no white washing machine of same model, off they went. Contacted Curry,s customer service 30 minutes to get through, gave details of problem etc. only to be put on hold again for further ten minutes. Finally answer was the best they could do was a Tuesday delivery of between 7:00am till 7:00pm, explained again that I had paid for a timed delivery and that this was not acceptable, lady at customer service replies with, 'you didn't say that you had paid for timed delivery', asked if they could improve on delivery and deliver before Tuesday, answer, no, no offer of compensation, had to ask, £10 offered for fail to deliver or £20 Curry's voucher. Asked to speak with manager, answer, it wont make any difference, we don't compensate any further. While I appreciate not the customer service ladies fault, maybe a little more consideration and manners dealing with problems would go along way, I think its called customer service. Would I shop at Curry or recommend, not at the moment.”
Helpful Report
Posted 7 years ago
Philip John Humphris
Unverified Reviewer
“I purchased a laptop from currys on 17/8/18 which i had to return on the 29/9/18 with a fault on the keyboard. I was told it would be sent away for repair & i would be informed by text when the item was ready for collection. I received a text on the Friday 5/10/18 telling me that my laptop was ready for collection so instead of leaving it till the following morning which was a busy Saturday i decided to make the trip early evening Friday only to be told the item had not been delivered. I was fuming as they thought it was nothing special & sometimes happens. I asked to speak to someone higher up to make proper complaint as this was not the service i expected. Someone did come to me & after i had voiced my disapproval he went away to speak with someone else for a minute or so. He then returned to tell that my laptop was here after all but nobody could be bothered to fetch it from the stores at the back of the shop. Very very poor customer service but after reading other reviews i am not surprised. I was never a fan of currys & this just backs up my feelings about there poor & shoddy treatment of customers. Another lost customer.”
Helpful Report
Posted 7 years ago
Tina Swain
Unverified Reviewer
“Absolutely bloody disgusted with this companies customer service. Having to wait till an inquiry is finished with Dpd till i can have my tv or money back . Thats a right attitude to have what about me being out of pocket or even my daughter actually getting her birthday present. Ordered two tvs , over the phone ,was told they would be delivered friday 28th sept . But what i wasn't told was that my 1 order would be delivered by two separate companies. The large tv was delivered, no problem. When i asked where the other one was, he told me dpd deliver the smaller items. No small tv arrives, this starts the first of hours on the phone to currys. Apparently it left their depo in time for dpd to deliver it friday but they didn't do so rearranged for monday , still no tv , more time spent on the phone apparently its lost . Someone will call tomorrow, Tuesday , i laughed , but hey i was right no return call. Phoned them again , its under investigation. Called again tonight, still under investigation, it was only raised Tuesday , it could take a few more days ,i can't get a refund until the investigation is concluded, but hey Currys will be refunded when its sorted out . I asked, and how will i know its been concluded you'll get an email . It all absolutely stinks !!!!🤬🤬🤬🤬”
Helpful Report
Posted 7 years ago
John Goode9
Unverified Reviewer
“Purchased a Panasonic sound bar for £150.00 salesman said I will give you a free cable and a picture perfect disk when I got my recite it showed the sound bar being €99.00 and listed the cable and disk €50.00 when I came to exchange the sound bar a few days later the salesman was only going to give me €99.00 in exchange even though i paid €150.00 he had added the free items in with the bill he lowerd the price of the sound bar so that he could include the cable and picture perfect disk they don't give anything for nothing very unhappy”
Helpful Report
Posted 7 years ago
Sam
Unverified Reviewer
“Don't seem to care about Breach of Contract or Customer Service My order for a large product was placed online on the 14th September 2018 with a fixed delivery date agreed of the 27th September 2018 (full day window for delivery). I waited for the item all day as I had received no additional correspondence. I chased up with customer service the following day and have been told that there was a failure in there process and that the item was not available. My payment has been in their account for over 2 weeks and the order without my agreement was cancelled during the conversation and I'm told to expect a refund in another weeks' time (three weeks of having my money and not be in a position to deliver the item I ordered). My situation was dismissed by customer service staff and a half-hearted apology and poor compensation offered. I could not get the details of this or the conversation conclusions in writing and was only given a couple of names. I asked about 20 times for the issue to be escalated to someone who could deal with the problem but this was refused and I was not allowed to speak to another member of staff or manager. I have wasted a further 1.5 hours approximately on phone calls alone trying to resolve the issue. Case number has been setup for me and I have said I want to issue a complaint but not helped to do this by customer service. Team KnowHow have so far dismissed all responsibility and are happy to be seen as untrustworthy and dishonest. I'm waiting to see if it is escalated and will update as necessary. Seems that legal action is only way to get this company to behave responsibly.”
Helpful Report
Posted 7 years ago
Roj P
Unverified Reviewer
“https://m.citywire.co.uk/money/is-currys-the-worst-shop-in-britain/a402782”
Helpful Report
Posted 7 years ago
R P
Unverified Reviewer
“So I trade up my RBS rewards to obtain Curry’s vouchers in order to purchase a very expensive coffee machine from this company. Before doing to I check it’s in stock, reserve it then obtained the gift vouchers (which I wouldn’t otherwise have bought). I purchase the machine, pay for it and am provided with a receipt and delivery date. 4 days later I receive an email to say Curry’s cannot provide me with the machine and refund the vouchers REFUSING to then refund the cost of the vouchers to me. The lady ‘ROSETTA’ who I had dealings with should NOT be employed in customer service. She alluded to me attempting to commit Fraud and Laundering Money. Her manager who was more polite certainly was unable to resolve the issue. I now have a very expensive gift voucher that is of no use to me whatsoever and no coffee machine!!! Would AVOID AT ALL COSTS!!”
Helpful Report
Posted 7 years ago
Robert Lucas
Unverified Reviewer
“Absolutely shocking in Caerphilly bunch of spiced up morons”
Helpful Report
Posted 7 years ago
Krzysztof Stepnowski
Unverified Reviewer
“I am looking for everyone who is not determined, a great company, quickly, efficiently and without any problems,”
Helpful Report
Posted 7 years ago
D D
Unverified Reviewer
“I bought a blender from Currys Crayford today, but the operator Maryam was very rude and made me angry. That ruined my day. I went there to collect the blender and I had to repeat 3 times what I want , almost shouting because she wasn’t concentrated. I don’t think she is good for this job.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very poor customer services, Dale the manager in he derby store is very rude and i will not be shopping in currys or pc world again .”
Helpful Report
Posted 7 years ago
CroninGerard
Unverified Reviewer
“delivery a joke and guys supposed to install the new one but decided to just leave for another job leaving me two washers none which they connected or disconnected living in a small apartment their excuse was there was a problem with a pipe after calling and paying a plumber to look at the pipe there had been no issue with a pipe I got the impression they didn't want to lift the old one down two flights of stairs either terrible delivery men rude and not a bit friendly helpful or anything after I paid them to install it never buy from currys again id advise people to do same https://t.co/Rvse9XuxMD”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“oh dear - a really bad experience with currys recently when buying a fridge . A plain fridge , nothing special , promised a text in 5 days and stock within 7 . Nothing came - at all - so after 12 days I went into store . was told i could be "bumped up the queue " of fridge orders ( we've 1250 fridges due within 2 days ??!!) so I agreed .Another week went by and still nothing - so i went back to store again to be told that when the assistant moved me up the queue , he actually dropped me down into the second batch of fridges due in 2 weeks time . OK - I'd had enough by this time and cancelled the order there and then . Went to another company ( let's go ) and got same fridge , same price , within 24 hours . Lesson learnt !!”
Helpful Report
Posted 7 years ago
Lewis Morgan
Unverified Reviewer
“They use a company called Team Knowhow for their deliveries and repairs. Currys should know that Team Knowhow are so poor that the Currys name does not deserve to be linked to such an ineffective company. They are either comedians or just completely useless.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Staff extremely pleasant, approachable and helpful and go out of their way to fetch a colleague with a deeper knowledge of a subject if necessary.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a tv for my mum and paid £45 for installation. The Team knowhow delivery driver was unprofessional and lacked any customer service skills - he was unfriendly and my mum felt intimidated by him. The total opposite of what is promised on the Currys website!! I did complain and requested a refund of the £45 - Team Knowhow refused. I will NOT be buying anything from Curry's again. Looking at their reviews, it looks like other people are far from happy with the service provided.”
Helpful Report
Posted 7 years ago
Lesley McGrath
Unverified Reviewer
“Excellent customer service. Faultless sales experience. Excellent delivery, on time, fast efficient, competent and polite. I would definitely deal with Currys again and I can thoroughly recommend them.”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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