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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Henna Khan
Unverified Reviewer
“We had ordered a new fridge freezer as our current one had broken down. Two delivery men came today to take our old fridge and give us the new one. They said the old fridge cannot come out unless you take out the doors because the handles were blocking it from going through the door and that we should have taken the doors out before they came even though I remember when we had this fridge delivered to us we didn’t need to unscrew any doors. One of the delivery drivers was extremely horrible and shouting and screaming at my mum that you only have 20 mins otherwise we are not taking this fridge and that it was our responsibly to have unscrewed the doors so they could take it and that he wants to go home as it’s a Sunday- surely he was getting paid to complete his job!! I thought it was there duty to take the fridge out and put the new fridge in the kitchen Luckily my husband was home so he unscrewed the doors quickly and just seconds before they were about to leave we were able to get them to take the old fridge Imagine if they were delivering to someone who was by themselves and didn’t have the physical ability to climb up the kitchen counters to reach the door screws and take apart their fridge, would they just leave the fridge there?? So now we have our new fridge in the corridor and not in the kitchen!!! Ridiculous Will need to call my uncles over to help us out in moving this fridge to the kitchen as my husband can’t carry it by himself Was absolutely appalled at the service we got and how dare he scream at my Mum. Don’t know his name but he was delivering for Gloucester curry’s.”
Helpful Report
Posted 8 years ago
Rachael Lovett
Unverified Reviewer
“The staff are very helpful and polite even gave us a little discount that counter acted the delivery as we spent so much money very happy”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I realy like there customer service”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“There should be an option for zero rating. Being on the phone for 55 minutes and spoken to three people. Guess what I needed to do - simply book a repair ! No one seem to have a clue. Call cut off after 55 minutes, I'm back on the phone still no clue , laid back customer service guys - selling me a product to clean my washing machine with even before taking my policy number - in the end he can't find me on the system, then asking who the other person on my cooker policy is !!!! When I'm actually calling about WM - I was compelled to give my personal detail which is of no use to him , then passed back to Curry's who 'doesn't know who I am !!!! I opened my back account - I paid £5.50 few days ago with ref number CURRYS********* !!! I'm back on the phone anyway ...... it's been 77 minutes already , it Saturday morning, I have got three little kids needing my attention... I'm pulling my hair out .....😢 Wish me luck.”
Helpful Report
Posted 8 years ago
Mrs Laura Sinclair
Unverified Reviewer
“Customer service was great. Weren't pounced in straight away, were given honest answers to questions. Straight forward sale! Happy customer.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The store didn't have the model of laptop I wanted in stock but helped me to order in online so I could collect it the next day.”
Helpful Report
Posted 8 years ago
Tony
Unverified Reviewer
“went in for a look around, Christmas coming up, came out with the latest mac book, excellent service and the most knowledgeable staff I`ve come across, I was just looking when I got a really friendly smile from the lady assistant so I beckoned her over to chat about the product, twenty mins later I had to have it. excellent shop excellent service, friendly staff Well pleased Tony, Doncaster”
Helpful Report
Posted 8 years ago
Joanne Bamber
Unverified Reviewer
“Great value for money good response to repairs friendly and give best options”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The TV we purchased from them took over 3 weeks to arrive that having been said the TV is Great.”
Helpful Report
Posted 8 years ago
Gary Van Der Walt
Unverified Reviewer
“When there is a sales on at Curry's it is always worth looking at their website or going into the store as they can have some very good deals. The staff are helpful and took my large item all the way to my car.”
Helpful Report
Posted 8 years ago
Rico Pecho
Unverified Reviewer
“good selection of products9”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Fridge delivered on time, but needed the door rehanging - which service we had paid for. Guy delivering it fiddled around for a bit then declared that he didn't have the rights tools for the job, so he would call it in to be dealt with on the following day. Service desk then phoned to say they couldn't do the job until Monday. Stayed in on Monday, got a call from the service engineer at 6.30 pm to say he would exceed his allotted hours if he came to us so we would have to phone to rearrange the visit for he following day. Rang to get appointment (40 minute wait time) to be told that 2 days time was the earliest they could attend. Appalling service so far, will not use them again even if they turn up tomorrow and carry out the job.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I had such a bad experience with Bedford Currys with customer service that I shall never go to the store or any other outlet again after purchasing a HP computer. I will in future deal with a local outlet or John Lewis, this is the best advice I can give to anybody thinking of purchasing any product that they stock.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Brought a computer”
Helpful Report
Posted 8 years ago
Christopher Barnett
Unverified Reviewer
“Saw the product in-store - it has a 10 day delivery wait - went home and ordered from their web site and it arrived first think the next day!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“had real big problems with this company and would avoid like the plague. Purchased a fridge that was near on £1000 and they; 1. Lied about what was included and tried charging me over £100 for a wine rack and drinks holder that was meant to be included. The supplier said they would send it free of charge. 2. Charged me for recycling my old fridge but left part of it behind sat in the front garden. 3. Refused to deliver the item through my door and stated it wouldn't fit - I had to carry the fridge myself through the very same door less than 5 minutes later. 4. Told me the price of the fridge wouldn't change before ordererinf only to go in store to be told if had gone up by several hundred. Only after speaking to a manager did they return the item to the promised price. 5. General bad customer service and waiting around the store to be served. 6. They were late even after specifying a delivery time. 7. Offered a ridiculous amount of £35 compensation and basically told that or nothing. You hear about the bad reviews and think it won't happen to you...then it does. Please avoid them. There are several other companies that I'm sure can do a much better job without even trying.”
Helpful Report
Posted 8 years ago
Mr Byczkowski
Unverified Reviewer
“very happy”
Helpful Report
Posted 8 years ago
Maureen
Unverified Reviewer
“Happy to take our money but do not want to admit responsibility when mess up. Made a mistake on paperwork putting wrong name on insurance details but will not reimburse anything of the nearly four years of insurance paid although not able to claim because of their mistake.”
Helpful Report
Posted 8 years ago
Nicola
Unverified Reviewer
“Spent £2800 in Currys Store on Oled Tv and Bose Speaker talked into installation . TV arrived no remote control or instructions the know how team did not know where they were but continued to fit my TV which was on Store mode The refused to fit my sound bar which they delivered the same time drilled my wall left hell of a mess and marks on my wall. tv left not unusable or working and on constant store demo for 4 days 2 weeks later my tv is working but still waiting for installation of sound bar and proper wall installation of tv which i was sold I have had 4 know how teams out in just under 2 weeks who clearly didn't know how to tune a tv in dont have installation your better off finding someone else or doing it yourself customer service is non exsistant and a joke. I have emailed head office and chief executive he needs to know how bad his company are performing and letting down its customers”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Asked before ordering if they could deliver to second floor flat, told them clearly it was stairs only. Was told should be ok, but ring up once order placed to let delivery crew know before they set out. This I proceeded to do after paying £45 for installation and removal of old appliance. Delivery crew turn up, complain about there being a removal - refuse to do it. And refuse to deliver the new appliance up to the flat. The crew that delivered my old appliance (the appliance these guys were supposed to remove) had no problem with the stairs. This crew this team just really came over as couldn't be **sed, moaning they'd already done 2 flat delivers earlier in the day - really, so it isn't that you can't do them, it's just that you can't be bothered to do them when it's later in the day.”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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