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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Stewart
Unverified Reviewer
“A company who is incompetent, does not respond to customers and missleads customers. I will not buy from this company again. See below for details I purchased a SMEG integrated dishwasher from Currys on the 9th July. We had to wait 4 weeks for delivery and installation. The installation appeared to go okay but the the last thing the installers did was to refit the kick board. When they left we discovered the dishwasher door would not open because of the kick board. It was actually lucky the dishwasher could not be used as the waste pipe had not been secured, which could have resulted in the kitchen being flooded. We then attempted to contact Currys but were directed to SMEG who could not help. It seemed impossible to speak to someone at Currys. We decided to call into the local store in Hamilton. The Customer Services person contacted the installation team who set a date for another 2 weeks to come and fix the problem they caused and offered to refund the installation cost of £90. I was also given an email address to contact customer service at HQ to try and get a quicker resolution. I sent two emails, both automatic acknowledged but no response to either. The dishwasher was fixed by two different installers who were amazed at the shoddy work of their colleagues. I returned to the store on two additional occasions were I was again promised a response and a refund which had to be dealt with by HQ as it was paid via Pay Pal. On the last occasion i was then told I could not get a refund but they would offer me a £15 voucher. A company who is incompetent, does not respond to customers and tells lies. I will not buy again from this company.”
Helpful Report
Posted 4 years ago
Ross F
Unverified Reviewer
“UPDATE UPDATE UPDATE After a response from Currys I sent all the details of this to them, needless to say I’ve not received acknowledgment or a reply to my email! I did get a text from TEAMKNOWHOW yesterday saying they’d be in touch as soon as they have a delivery date, this was after receiving a Text from CurrysPCW to say my delivery would be today, 24/08/21 I received another Text from TEAMKNOWHOW last night to say my delivery would be here Today between 07.45 and 11.45 and I could track my order by following the link, I did this as soon as I got up this morning to see that the Status was “Contact Needed” I called the number to be told that my TV wasn’t getting delivered today as it was currently showing as “out of stock” Another day off work for no reason, that’s 3 in total now costing me the best part of £900 as being self employed I don’t get paid if I don’t work! Just when you think this company can’t get any worse they manage to sink even lower, I would urge anyone who wants good customer service and a reliable service to GO ELSEWHERE to get their product! I’ll be going to the store today to cancel my nearly £3000 order! Ross F Utter Incompetence I went in store a couple of weeks ago to order my new 85” TV and Sound Bar and was told that the “delivery date” would be Friday 20/08/21 I sold my 65” Curved TV on Thursday the 19th and took the day off work to accept my delivery on the Friday, imagine my amazement when they only delivered the Sound Bar! On phoning the “Customer Service” number (don’t laugh) I eventually got through to be told that the Store had forgotten to give the delivery guys my 85” TV - I know, it’s an easy thing to mislay. I was then told the earliest they could get it to me was Sunday 22nd, I had no choice but to accept this, I turned down an overtime shift to be at home and accept my new TV only to receive a text on Sunday morning to say my delivery was coming on Tuesday 24th Again, I phoned “Customer Service” to be told there was nothing to say my delivery would be here on Sunday and was then asked, who told me that it would be Sunday Delivery? Basically calling me a liar as there was no record of my call to them on the Friday! I’m now going to have to take another day off work if I want my TV and being self employed this is beginning to cost me a fortune! I’m seriously thinking about cancelling my whole order, getting them to pick up the Sound Bar and taking my business to a company where I might get better customer service! If I could give zero stars on this review, I would!”
Helpful Report
Posted 4 years ago
John & Ann Wilcock
Unverified Reviewer
“We want specifically to compliment Melissa at Currys Stafford on the prompt selection and delivery of our new freezer. She deserves 5 stars! The delivery was very prompt and the old freezer was taken away without any problems.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I purchased a laptop some 5 years ago that came with a free trial of cloud. Then to find they had been chaging my bank account for 5 years after the trail period, under handed bordering on fraud don't get caught on FREE trials”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought cooker from them..they would not carry it up steps to house so dumped it outside on road.will not buy from them again”
Helpful Report
Posted 4 years ago
Gene Little
Unverified Reviewer
“Awful customer service. We gave them £400 in exchange for a dishwasher that they, Curry’s were selling. Dishwasher was faulty. Their call system is set up to not have to talk to you. Following their call system, we somehow ended up talking to the dishwasher manufacturer. They had no idea how that happened. Blatant avoidance on Curry’s part. We don’t understand why the consumer has to do the leg-work. The relationship between Curry’s and the dishwasher manufacturer is nothing to do with us. After two visits by an engineer, the dishwasher was still not working. We contacted Curry’s again (by EVERY means we could find, because they seem to want to hide!) and they said there is nothing to do without an uplift number from the manufacturer. We spoke with the manufacturer and they had no idea what we were talking about. UPLIFT NUMBERS ARE A FOB OFF BY CURRYS!!! We were getting nowhere (with the frustration exacerbated by the call system, and this would now affect us personally at the time), by which time another engineer visit happened. The engineer broke a part. This then needed another visit (btw, engineer visits are at least two weeks apart!). The engineer called for the final visit, and left saying that they had done everything. We asked the engineer about an uplift number “just in case” and they said they said he had no idea what it was and they had never seen an uplift number, although they were asked all the time; he initiated it was a fob-off too. By this time, we had worked out a lot of the work arounds on the phone system to be able to get to speak to someone (which includes making guttural noises when asked who the manufacturer is because if you don’t, you just end up getting put through to the manufacturer) Spoke to “customer service” and she was not pleasant. Understandably, her pleasantness disappeared after she asked for an uplift number. Dishwasher is 6 months old. Never worked. 5 engineer visits (1 cancelled). 7 frustrating calls to Curry’s and, through no fault of their own, three calls to the manufacturer. We bought the machine from Curry’s. We deal with Curry’s . They sold inadequate goods. They need to replace. The relationship between Cuuprrys and the manufacturer is absolutely of no concern to ourselves. Currys have no respect for their consumers. Edit: just realised they make you jump through hoops to leave a review!!! The6 must know what is coming!”
Helpful Report
Posted 4 years ago
Jayne
Unverified Reviewer
“Appalling Company. Ship goods out damaged / faulty. Offer no help or support whatsoever. Arrange return of goods and then refuse to refund. AVOID.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Delivery drivers are incompetent and cannot follow clear and simple delivery instructions.”
Helpful Report
Posted 4 years ago
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Unverified Reviewer
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Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“- washing machine delivered faulty - impossible to get a new one in a timely manner - customer service wasted HOURS of my life”
Helpful Report
Posted 4 years ago
Coleman Justin
Unverified Reviewer
“I personally only had 2 things to be removed off my credit report, as I see some people had good reviews about TROVIAN CREDIT REPAIR, I don't see how unless they were made up. Mine was simple because I had couple of things that needs to be removed I was concern about my credit, so I contacted Trovian Teams and they understand my concerns about my credit issues and went ahead with the repairing process in less than 5days the credit bureaus stated they have validated the correction on my credit files with a high score, the issues I needed removed and I got approved for my first home purchase. They are good in fixing credit issues and I will like everyone out there to contact them now TROVIANCREDITREPAIR @ GMAIL . COM”
Helpful Report
Posted 4 years ago
Sam
Unverified Reviewer
“If i could do a 0 star i would, they are disgraceful, customer service and after sales are shocking. J wonder do they receive commission or z bonus for for sales as they rip you off, telling you things out of stock but can order and pay extra £5 , or in my case told me they could order item free for next day but kept saying my card wouldnt work , tried other cards but then told it was because they had no stock anywhere left and the newer version had replaced it, ended up paying £50 more. Used the item once, not exactly what id wished for but ok, then the next day receive mail to say the original one was now ready to collect and i had been charged for it. Customer services where not interested, i was refunded the £200.00 but left feeling angry i had spent £50 more for something i didnt want.i went to the shop to explain but no help or interested, i tried to complain on the phone and passed through to a few different people but no one listened so i told them they needed to look at their training strategy and guess what... ? The phone went dead.. i will never buy from currys ever again. Thank god i checked my mail, i just hope they havnt taken even more money out of my account.”
Helpful Report
Posted 4 years ago
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Unverified Reviewer
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Helpful Report
Posted 4 years ago
Clark Wilson
Unverified Reviewer
“I was sent to collections back in 2010 for a small debt ($70) for a utility bill I never paid. This actually came to my attention only several years later (2015) since nobody had contacted me about the collection. I decided not to initiate the contact myself and let it “expire” and the situation with other negatives really dealt with my score (below 500 on all 3 bureaus). I needed a business loan and I was denied so I ran to a credit specialist for help. Seven (7) days later he wiped all negatives, raised my score above 750 on all 3 bureaus and I was approved of the loan thereafter. Here is his contact details : C Y B E R D O N @ TECHIE dot CO M. He’s the best I have seen.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Everyone I have spoken to regarding a discount code sent to me from Currys and is not working has come back with an different answer.”
Helpful Report
Posted 4 years ago
Abbie
Unverified Reviewer
“The word for this company is useless. Never helpful, I pay a monthly subscription to curry’s care services as stated on transaction and when you call to cancel they have no information or don’t know who that is. They don’t have any problems locating my bank details to collect the payment funny how it works a. Company always the same. I avoid curry’s at all costs and try use Argos as alternative as they sell similar products”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Purchased a Curry's essential freezer that arrived & had a damaged drawer with razer sharp edges. I had also ordered frozen food for that evening so had no choice but to unpack & use the freezer. Over the next few days life happened but I eventually got round to calling customer support (around a week later) to organise either a discount to purchase a new drawer, a new drawer or a new freezer. I was told by the call operator that because I had installed the freezer I was not entitled to an exchange, refund, new drawer or compensation to cover the cost of a new drawer. I was also told that if I had not installed the freezer and instead let the £200 of frozen food go to waste then I would have been compensated for the lost food. To top it all the call operator was rude and hung up on me because i told her I was recording the call. I have spent around £5000 with this company this year. I WILL NEVER return.”
Helpful Report
Posted 4 years ago
Elsa Ritchie
Unverified Reviewer
“I was in need of a few dollars and I needed it quickly. Credit score isn't by any means good. Credit karma said poor chance of getting a loan. But I had to try anyway since it was only a $5k loan. To my surprise I was approved. I've been trying to raise my credit score also so this was a win in 2 ways. The emergency money paid what needed to be paid, I'm sure tomorrow when I pay the loan off it sure can't hurt my credit, only help it. Thank you (LoanLending at Cash4U dot Com) for being there when I needed help. I will definitely be back if I ever need an emergency loan. 10 stars in my book!!!  ”
Helpful Report
Posted 4 years ago
Carelle Toukam
Unverified Reviewer
“DO NOT BUY FROM THEM. BUY ELSEWHARE BECAUSE THEY ARE NO HELP. I recently got a laptop from them that was faulty, no refund was offered, it went in for repairs twice and they still wont let me get an exchange. Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were. I have been calling for 3 weeks now and it has honestly become draining and depressing for me since I cant do any work and will most likely pursue a law suit or claim now. I will be telling family and friends and any one I know to stay away from this company.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“the worst customer service ever. ordered product in store, the wrong one turned up. phone up to return and there is no option on IVR system, get through to someone they cant process my order, i go to web chat but it is not supported on google chrome or IE only Edge. webchat doesn't help at all and sends me round in circles. phone in again... because it was an in store purchase the agent on the phone couldnt process so transfers me to in store... wait 40 mins... speak to someone and they cant help either.”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,509 reviews
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