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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Adrian Miles
Unverified Reviewer
“I got scammed of $47k on a bitcoin investment platform. It turned out the platform operated as a Ponzi scheme. I reported to the authorities and was made to write a series of statements which they didn't follow through, hence delaying the investigation. I lost my mind completely until a friend recommended Jerry, a recovery expert (JerryFixesIT @ cyberservices . Com)  who interceded and helped me recover most of what was swindled from me. Although a little percentage was taken out as service charge but is nothing compared to having my crypto back. I'm grateful to Jerry.”
Helpful Report
Posted 3 years ago
Andy Of Huddersfield
Unverified Reviewer
“Bought new Candy Gas Hob. Quality was so poor I had it removed and purchased a different brand. Emailed Curry’s Customer Services and got absolutely nothing by way of reply. No way of getting out of it, my complaint was ignored. Even poor customer services send a rubbish reply. Where does this put Curry’s?”
Helpful Report
Posted 3 years ago
Henry Mason
Unverified Reviewer
“I have been making regular payments on a loan that was opened in January 2021, but my lender did not report my account to the credit bureaus until September same year. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you boost credit for helping me take care of the damage done and the financial advice given. Contact: BOOSTmycredIt @ FastservIce . COM.”
Helpful Report
Posted 3 years ago
R G Mayer
Unverified Reviewer
“Excellent, problem-free on-line shopping, until you need customer services, which are absolutely hopeless. Forget trying to get a query answered, other than such as appear in their limited range of automated answers. The telephone call-centre seems to be in the far-east and is impossible to use.”
Helpful Report
Posted 3 years ago
Evelyncoleman
Unverified Reviewer
“Rebuilding a good credit score can be very frustrating and usually takes up months or even years depending on how consistently you pay bills completely & on time. I used to be among these unfortunate categories until recently when I had this job interview. I was invited to attend by The Mosaic Company in Florida , and after a background-check by the company I was placed on hold because of my terrible credit report score .A 550 FICO score is considered very poor and generally won't get the best terms for loans and credit etc . Thanks to NEWHORIZONCREDIT1 who came to my rescue and performed their magic on my credit score report , now I can boast of a credit score of 790 . contact them at NEWHORIZONCREDIT1 AT gmail DOT com . Trust me they are reliable .”
Helpful Report
Posted 3 years ago
Jennifer Howell
Unverified Reviewer
“I had two older credit cards in collections that I had not paid off from a few years ago but I had two credit cards that I was very responsible with, and pay each one off in full every month. Few months ago I paid off the two older cards that are in collections but my credit wouldn't improve and that got me really stressed. Many credit repair agencies suggested it will still take me almost seven years to make my credit better. Thank you 'Cyberdon AT techie DOT com' for changing the narrative and restoring my credit back to a high 800 within a few weeks.”
Helpful Report
Posted 3 years ago
Kimberly Levi
Unverified Reviewer
“I was once a victim of a cryptocurrency scam online that cost me a lot of money. This happened a few months ago, i was really devastated until a friend of mine referred me to a recovery expert who helped me recover 90% of my loss in less than 2 weeks. If you ever find yourself in a similar situation, you can reach out to them " NewHorizons001 at A0L d0T CoM "”
Helpful Report
Posted 3 years ago
Nigel Jennings
Unverified Reviewer
“Still ongoing problem , purchased a 65 inch samsung tv for £599 in january and within 2 months lost it’s picture but they state they cannot replace and Samsung have to send out an engineer to confirm there us a fault this has been going on now for over a month with no picture and no engineer even though we contacted Samsung ourselves , terrible customer service from both Samsung and Currys and as a retail business owner ivam stunned they are even operating ( do not buy from Samsung or Currys ever ).”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The Price match took so long I had to get another product. Calling customer service was awful and they couldn’t even explain how to submit a price match request. Really so difficult to use it is a false promise”
Helpful Report
Posted 3 years ago
Anna
Unverified Reviewer
“I have an awful experience with Currys. I broke my fridge/freezer around 3 months ago, and I ordered a replacement from Currys. I called up to say I knew nothing about fridges and if I ordered the wrong one, would I be able to return it? They said yes of course, they'd take it back right away and I could order a new one. When the delivery men arrived they said I had ordered the wrong type (fixed vs sliding) and that they would send a specialist out to fit it next week. The specialist came and said they were totally unable to do this, that I needed a different fridge. I called Currys to explain and swap and after about half a day being sent around 101 different 3rd parties I got through to someone who approved the return and refund. They do not offer exchange on anything more than 10% more expensive/cheaper. I immediately ordered the correct fridge, the money was taken from my account and then I got an email to say it was out of stock and I would be refunded. I was not nearly £1k down and could not afford to order a new fridge freezer until I got my refund. A weeks later (and not now with no fridge freezer) I got my refunds and ordered another one. It was set to come on the 29th April, as per the confirmation page when I ordered but when the confirmation email came through it was the 5th of May! No acknowledgment from Currys about this but at this point I was too exhausted with the situation to complain. I waited another week with take aways and great expense. They then came yesterday with the wrong fridge. I have the same confirmation page as I mentioned above and the confirmation email BOTH saying the fridge freezer I ordered and a totally different one sat in my flat. The lovely delivery drivers let me keep incorrect one so I am no longer eating deliveroo every night but I have had to go back to the customer service helpline. They clearly do not believe me that I did in fact order the correct one, despite my repeated offer to send them my confirmation email. The product code for the fridge I have is in fact the one on my email, despite the description and the photos being the one I wanted. It must have been an error on the website. They will not exchange this as there are no fridges onsite within 10% of the one I ordered, they want to take it back and leave me without a fridge for a few weeks again and order the new one! I have asked to speak to a more senior customer service manager and they will call me back within the next 24/48hours... I'm not holding my breath.”
Helpful Report
Posted 3 years ago
Paul Holmes
Unverified Reviewer
“Terrible service from the start. I bought a microwave £225 witch was okay as I knew whet I wanted, then I asked about a kettle and toaster in yellow and they said they had no stock at both branches in Hull. So he said we might get stock at a later date , when I got home I found they had stock and could deliver it to clough road branch where I was an hour earlier so why wasn't I given the chance to order it there ?. I've just picked up the order in two parcels, when I got home (40 miles round trip) there was 1 kettle in yellow which is correct and a Russell Hobbs IRON in the other parcel NOT A TOASTER. I rang customer service and all I can say is there is no hope for Currys. I found it almost impossible to understand her, she kept saying you've got your kettle and toaster what's Rong with it, so I can't do toast on an Iron to a reply so you want to return it then I replied I just want what was on the order. This went on for four or five minutes which I was getting very annoyed but tried to stay calm , she then asked me to hold for a minute five minutes latter came back and said she was confused ? 🤬. So I quit the call. Now it's another 40 miles to try and get the right toaster then it will be another 40 miles to pick it up, needless to say I am fuming.”
Helpful Report
Posted 3 years ago
Arnold Watkin
Unverified Reviewer
“New Horizons came highly recommended when my husband noticed a corrupted file that looks like a possible hack attempt on his computer and decided to format and reinstall windows but forgot to back up his wallet. He had a large sum of coins and needed only a good data recovery solution to retrieve his wallet. Thanks to 'New Horizons 001 at AOL dot com' who successfully recovered it with the coins intact.”
Helpful Report
Posted 3 years ago
Michael Watkins
Unverified Reviewer
“I had a default judgment against me back in 2012 and recently I received a summons for the judgment (it was still within statute of limitations). I was willing to settle it. It was nowhere to be found on my credit report until recently when it appeared on my report again because I settled with the debt collector. It affected my report and lowered my scores. 'Cyberdon AT techie DOT com' , a private credit specialist I found on Craigslist helped me take care of the situation and improved my scores.”
Helpful Report
Posted 3 years ago
Sam
Unverified Reviewer
“In late 2020, I mistakenly sent about 1.4 btc to the wrong wallet, to my best knowledge I thought I couldn't get it back anymore. A colleague referred me to a recovery agent via email at REVIVE at TECHIE. COM. They helped me recover all my bitcoin in no time. Great experience and I'll be ungrateful for not recommending it.”
Helpful Report
Posted 3 years ago
Thomas Godwin
Unverified Reviewer
“Crypto is the highest and biggest deal on the planet right now. It is the only future that many youths are looking up to. Investing in crypto does not come in handy and so you will have to do your research very well. If you buy the wrong cook or get ripped off, you will have to contact 'Recovercoin AT rescueteam DOT com' to recover your stolen coin. They're the best in crypto recovery.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Website is awful, the comparison and half the time product links don't work on mobile, when shopping you enter your postcode for the stock check, tells you it is available for delivery, get to the basket, its collection only. Try the live support and they tell you it's tough luck, definitely not a bug and the delivery check isn't accurate until you get to the basket. You go in-store, the staff do not seem all that knowledgable and 90% of the products on display are not in stock. If by some miracle you do find what you want and buy it, they want your address and email for some reason.”
Helpful Report
Posted 3 years ago
Derek
Unverified Reviewer
“Attempts to get a new faulty washing machine repaired, replaced or refunded a week after delivery was impossible. Non existent customer service, they do not respond to email, drop lines if phoning. Sometimes you might get lucky and get though after 20 minutes or so but it invariably ends with 'the system is down, call back tomorrow'. Absolutely useless company. I'll never buy from Currys again. and appear incompetent. I will never but from Currys again.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Ordered last friday 22 April,received an email with a tracking number for DX courier with a promise from Currys to be delivered before 26 April.26th came and went,tried tracking number and phoned DX,who were very helpful but informed me the number wasnt theirs.Tried phoning Currys,useless could not get through to human being and just kept being cut off In the middle of a phone call tovDX on the 27th got a knock on the door from Parcel Force delivering the item.Weird! What a shambles Currys are,be prepared for shambolic lunacy”
Helpful Report
Posted 3 years ago
Nafeesa
Unverified Reviewer
“Absolutely atrocious customer service! I ordered something online and accidentally put in the wrong postcode - bearing in mine the entire address was correct, it was just the postcode. I contacted their agents online and they told me that they would be able to change the address and send me the product to my correct address. He said he has notified the delivery team. A week had gone by, months have gone by and I keep trying to get in touch - they cut me off and we don’t even get past the details. I placed my order in December and curry’s have completely ignored my request for a refund - kept telling me that they will get back to me after notifying headquarters but I get no phone calls. I also told the agents to email me all the information and they said yes we will but I get no evidence of their chats. Nothing! I paid £70 for my product and they haven’t given me my money back or my product. I don’t recommend ordering from curry’s at all. Very poor service and unreliability in terms of delivery.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Order on 02.03.2022 Delivery not received till tonight”
Helpful Report
Posted 3 years ago
Currys is rated 2.0 based on 3,493 reviews
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