Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,478 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amanda Cole

Kelsey

Dominion

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Musian

Noel

Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“plans, and I'm still waiting for my refund 3 and a half month's later. False promises of cheques. Rude managers. They even promised to pay it into my account, and took my bank details. Only to find out that they can't. It has left me out of pocket. In trouble with my bank. Stressed. The worst company I've ever dealt with. AVOID doing anything with them. DIABOLICAL”

Helpful Report

Posted 6 years ago

“Ordered a splashback on line with click& collect, and advised that nearest store with stock to me was 17 miles away, and could pick up item within the hour. on arrival at said store I proceeded to pick desk and gave my reservation number only to be advised that they have not got my item in stock and that I could have a ex-display item not boxed and for the same price. The sales advisor did not have a good attitude either it was if he was doing me a favour serving me. This is not the first time of ordering on click& collect only to be advised on arriving at the store to be told that they have not got the item in stock and could buy a different item at a much higher price, I have now decided that I will no longer give Currys my custom has this has happened to many times to be a coincidence, I have a bad taste in my mouth through bad customer service .”

Helpful Report

Posted 6 years ago

“Goods arrived damaged and unusable. Customer service absolutely useless. Even after supplying them with photos of the damage and returning the damaged item by post they managed to drag out giving a refund for weeks.”

Helpful Report

Posted 6 years ago

“Four days after placing the order I received a dirty, used product. When I logged in to the account on their website, it turned out that I can not choose any option. My account did not work. So I could not enter the shopping history or return the product. The customer service was not able to explain the problems with the order, the account and it was not too helpful. A strange company, it is amazing that it still exists on the market.”

Helpful Report

Posted 6 years ago

“Never purchase from them Quick to take £2500+ for a TV Can’t delivery it Departments shifting blames Keep getting cut off by arrogant staff Apparently they don’t have any supervision no managers no team managers no supervisors Been over two weeks still no tv still no solution How can we trust our data with them Managers call backs 80% never call me 20% percent that have make false promises and provide misleading information And never fulfill the refunds even after saying they would Worst customers services Telling us to go into store for refund then in store telling us they don’t want to take the hit for there mistake I PROMISE ITS THE WORST CUSTOMER Service you will come across if you ever brought from them you will understand Never buy in vouchers or cash Never ask for delivery And don’t trust them”

Helpful Report

Posted 6 years ago

“I went to Currys in November of 2018 and what a con. Please do not be fooled by their so called 'sales' or 'reductions.' Having gone to look for a new laptop, I was hoping to see some genuine reductions but all I saw was that the items supposedly on at a sale price had only been on at the pretend full price for just over a month and this was true of every laptop I saw. It is a con and the spirit of the law is being totally abused to fool people in to thinking they are getting a good deal. I suppose this demonstrates the disdain that the company has for its customers.”

Helpful Report

Posted 6 years ago

“In the Crewe store, the staff are more interested in speaking to each other than giving assistance. By far the worse store I’ve shopped in. Willing to purchase 2 TVs and a vacuum I’ve still not been seen to. I am currently writing this review as I wait for assistance and having asked to be seen to after 45 minutes of being in the store! Utterly shocking, it’s like no one is willing to serve us.”

Helpful Report

Posted 6 years ago

“Never again will I order from Currys. Ordered 3 items. 1 item turned up a month early and one was meant to be ready to collect in store 20days ago and still don't have it. When I popped on there they hadn't even ordered the item. Useless.”

Helpful Report

Posted 6 years ago

“Update on my previous review had contact stating they will dispatch another item too store and give me £10 good will gesture I replied saying this is fine and how would the like to issue this £10 had no reply and no more correspondence since have received no confirmation of another order, terrible service took my money and have made no effort too complete the order avoid”

Helpful Report

Posted 6 years ago

“Utterly shambolic. I probably don't have the vocabulary to articulate just how dire Curry's Team Know How (if ever there was a contradiction in terms!) are certainly without using naughty words, perhaps the single most frustrating thing is the "could not care less" attitude in addition to an abject failure to implement the simplest of tasks in a timely fashion. In our case and to cut a very long story short having suffered a family bereavement over the festive season they left us half expecting to see a "Team Know How" van turn up at the house at same time as the funeral cortege! Fortunately the Douglas, Isle of Man store has a young man called Luke who tried his very best to help and evidently managed to stop this visit for which we were grateful but other than him and the subcontracted Team Know How delivery people who are also helpful the whole system is shambolic in my opinion. When you do complain in store or online as an example an email reply is received basically designed to fob you off, in this instance asking for the complaint reference number when it is already in the email subject title! As can be seen from the latest email reply subject title DIX4831XXXXX, RE: RE: CSUP4829XXXXX, RE: DIX4809XXXXX, RE: RE: CSUP4806XXXXX, RE: Formal customer complaint I have now received 4 such fob offs each buying at least another 5 days before the next response is due. If you buy cheap and everything works for the next few years you are fine, if you item develops a fault (e.g. freezer after 14 months) and have a care plan be aware you may well have to put in a LOT of time, effort and expense to get it resolved, in our case the actual care plan had been unilaterally cancelled by Curry's a month after purchase which was the start of the problem and ended with a freezer being discarded as uneconomical to repair for want of a 12 inch £15 cable harness which shows total disregard for the environment. We did eventually get a new freezer but that is not what we wanted given the comments above. No doubt if there is a reply attached to my review it will be a mock platitude cut and paste job which just about sums up their customer service.”

Helpful Report

Posted 6 years ago

“Re: DIX4716715CR, RE: Re: CSUP4705713CR, RE: Damaged Product I'm bought Chest freezer in November and received completely damage one. Once I logged a complaint they decided to send an another which I had waited over two weeks. One I received the second freezer which is also damaged, until now three months on Curry and PC World failed to replace or refund. They are so bad can't imagine when they offered me £20 refund to keep the damaged one, which was disgusting and unacceptable for such a big company. My advice will be don't accept anything from Currys until you check properly before the driver leaves other ways they will make suffer like me. I will never use Currys and PC World again and will never advise anyone as well.”

Helpful Report

Posted 6 years ago

“Appaling service. Faulty oven door but wont exchange it even though its within the 28day return or exchange policy. Say I have to wait for an engineer to confirm this even though video evidence shown to the KNOWHOW sales assistant in-store agreed it was faulty. Told me the consumer rights act 2015 doesn't cover this until the item is proved faulty ???? Very rude and dismissive customer service advisors. Need a new washing machine but won't shop there EVER AGAIN”

Helpful Report

Posted 6 years ago

“Dreadful customer cares experience trying to get Samsung smart TV repaired under Knowhow careplan. TV has ‘disappeared’ from repair centre and no one is taking responsibility for resolving this. We have made several calls over the past two weeks no one calls us back or communicates in any other was about progress Very frustrated”

Helpful Report

Posted 6 years ago

“Went into the store and approached a member of staff who was very busy browsing social media on his phone. I asked if they had a certain piece of kit in stock to which he replied “i’ll Check for you”. Phone still in hand he went to a terminal and checked. “Yes sir, we have ten in stock but they’re part of a business deal, so they’re not for sale, sorry about that”. He the proceeded to go back on his mobile, probably back to the social media page he’d just left!. Now, at no point did he say “can I order one for you sir?” Or “do you want me to check to see if any nearby stores have any in stock Sir?”.... No, no offer whatsoever..... what was the point of telling me that there were ten in stock but I couldn’t have any? Was that just to wind me up or what?...It’s like a restaurant saying ‘yes, we have a full menu on offer but you can’t have anything’.....too busy wanting to get back on his phone, that’s what it was about. Not happy and I won’t be visiting the Mansfield store again....Currys need to make a rule of no mobiles on the shop floor”

Helpful Report

Posted 6 years ago

“This has been the worst shopping experience I have ever had. WARNING DO NOT USE THIS COMPANY. It cost me 8 hours holiday waiting for a Tumble dryer to be delivered which I found out later was never going to arrive due to absolute incompetence. When I tried to complain that service was even worse! I'm still waiting for feedback 4 weeks later. Their Web site is full of false advertising - KEEP WELL AWAY”

Helpful Report

Posted 6 years ago

“Worst service ever. Will never go there again.”

Helpful Report

Posted 6 years ago

“Extremely bad service. Bought a new tv with insurance. Brought it home and realised it's faulty. Returned it to the store and I was told that the team knowhow needs to investiage. It's two weeks now and twice team know how came to my place to collect a tv. I contacted curries and told them the tv is delivered back to you by US two weeks ago today they come again to collect a tv. I'm not gone but anything from currys anymore.”

Helpful Report

Posted 6 years ago

“I bought a Samsung washing machine from Currys in January 2019. The delivery and installation process has been an absolute nightmare! Although it's easy to install a washing machine, I was willing to pay for it and get them install it as I was busy with other stuff. The delivery guys arrived slightly late, they were somehow in rush and didn't care about the machine. I asked them to be careful, however they still didn't care and scratch the machine! After the installation, I noticed a leak coming from the connection, I asked the delivery guys to fix it however they said it wasn't their problem and they drove off! They also took the shipping bolts of the machine with them... I called the customer care straight after; the first agent said they had to book and engineer to come around and asses the case, and she book that service for 5 days later!! She refused to refund the installation fee. I kept calling the customer service line, after 2 other attempts, another agent understood the situation (mostly) and agreed to refund me the installation fee and ask Samsung to send me spare shipping bolts. However, he refused to pay for the damage... Then, I called my home emergency insurance company to send someone to stop the leakage. The plumber who was sent by the insurance company stopped the leakage and said it the valve was broken, however he didn't replace it as the insurance wouldn't cover it. So, I've got the washing machine, but I can't really use it until... who knows when! That was the first time I bought something from Currys and it has given me a massive headache! I spent the entire day on the phone on the day of delivery, then now I'll have to wait for another 5 days for the repair service... I can't use the machine meanwhile... This is clearly a mismanagement/training issue! The delivery guys had no idea about installation, hence the broken valve...”

Helpful Report

Posted 6 years ago

“Don't buy stuff online. My parcel 300£ was delivered on a completely different name and address.”

Helpful Report

Posted 6 years ago

“I had very bad experience in Currys PC World in Hayes no customer service .All salesman was playing with their mobile phones and laughing and talking ignoring the customer. In the end I left the place with out buying. No helpful and no customer service..I never go to Currys in Hayes.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,478 reviews