Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I wouldn't even give Curry's a 1 star. Spent nearly £800 on 2 products and they couldn't be bothered to deliver it on the day they said they would, no phone call. Awful customer service, to the rude clown I spoke to I don't think customer service is your bag. Curry's sort it out I'll be contacting trading standards you God awful company do not use Curry's! Thanks for taking my money and not giving me my products isn't that essentially theft?”

Helpful Report

Posted 6 years ago

“WORST customer experience and INCOMPETENCE - team knowhow TERRIBLE, SHAMEFUL AND RIDICULOUS is summary don't EVER return an item to currys and expect your money back, I've been in hell chasing my money for TV PHILIPS 43PUS6703/12 43" Smart 4K Ultra HD HDR LED TV, I returned since 4th Feb 2019- that is 37 DAYS and NOTHING IS HAPPENING STILL team know-how customer server keep pushing me to Gift Card team(which is not customer contactable)- the trouble is they don't get ANY update and Gift Card team has done nothing so far regarding my refund WORST is below - I called around 20 times, been told it will take 5-7 working days, but when I call after the period, they say Gift Card team has not processed it, so I ask , ask them to process it, they say we did BUT they are lying - I discovered 20 days after that they have not processed any thing- DESPITE one of advisors telling me they dispatched my Gift Card? LYING - when I asked for escalation, an advisor reluctantly didn't want to escalate to a manager, but I pushed him, he said he did it and I will receive a call from manager tomorrow BUT I didn't * when I called next day, I found he did it wrong and another advisor told me he has now escalated it to manager and i will receive a call from manager tomorrow. He bragged " I am 56 years old and been in this job for long so I am doing it right" * YET I didn't receive the call from a manage next day and when I called a 3rd advisor told me it WAS NEVER escalated- THEY ARE LYING AGAIN * the 3rd advisor finally escalated it to manager and manager called me and promised to solve it - BUT WHEN? I have been told for the 3rd time now my eGift card was sent by email and I keep calling telling them I have not received it- yet the manager " Natasha" DON'T SEEM to care and didn't follow up with me at all DESPITE my 2 calls after her call RUBBISH, DIS-ORGANIZED, PATHETIC service will advise strongly not to buy if you are going to require customer service at all better buy somewhere else. they are slow and not at all helpful, they don't do anything and keep hiding behind " there is nothing I can do"”

Helpful Report

Posted 6 years ago

“Complaint CC3931795 Ref 7426483045 I have called and made a complaint on several occasions and I am still waiting for my washing machine to be integrated. It was delivered in Decembet and it is now March and it still has not been intergrated. I am constantly given dates and times from the complaints manager, promising the engeneers will intergrate the machine. However they fo not turn up. I paid for installation of an intergrated washing machine and yet this has not materialised. All I want is for my washing machine to be installed and move on from this unecessary stress- as it will almost be three full months since the machine was delivered”

Helpful Report

Posted 6 years ago

“Complaint CC3931795 Ref 7426483045 I have called and made a complaint on several occasions and I am still waiting for my washing machine to be integrated. It was delivered in Decembet and it is now March and it still has not been intergrated. I am constantly given dates and times from the complaints manager, promising the engeneers will intergrate the machine. However they fo not turn up. I paid for installation of an intergrated washing machine and yet this has not materialised. All I want is for my washing machine to be installed and move on from this unecessary stress- as it will almost be three full months since the machine was delivered”

Helpful Report

Posted 6 years ago

“I Bought an LG tv at Curry’s Longwell Green, BRISTOL on Sunday. It was not in stock . I was told if I wanted it that day I could drive to Taunton, or Swindon ! Then I was told there were 16 in Cribbs Causeway , Bristol. I opted to wait for delivery. I was advised I would get a call on Tuesday to arrange delivery. No call till a text on Thursday to say it would be delivered the following Thursday= 11 days from purchase ! Today , I get an email from Curry’s hoping I am enjoying putting my feet up to watch my tv! I wish I was! I also wish I had purchased it from Amazon with next day delivery for free! I chose to support a local store but it is hardly surprising they are closing all over town with this rubbish service. The store could care less! It’s out of their hands . I was also asked to buy an extended warranty for which the starting price was £159. After declining 5 times, the price was dropped 5 times , finally to £30!”

Helpful Report

Posted 6 years ago

“I didn't even want to give them 1 star! I have been waiting a month! For an oven to be delivered & fitted. We paid for fitment, only to be lied to by the first fitter (who obviously couldn't be bothered to do the job) saying the gas pipe wasn't adequate, it is a 22mm pipe... I almost paid for an electrician to install wiring for an electric oven which would of cost £'s, until a friend advised me the pipe is in fact adequate. Rearranged for the original oven to be delivered & Fitted, for them to deliver it & say they've been driving too long to install so we will have to wait 4 days for install, so now I have two ovens in my kitchen that I can't use! Call customer service & they have no interest in a refund of fitting costs, I can't get through to a manager no matter how many times I insisted. I am currently waiting for a phone call back from a manager but they have said this before & not called back! Never! Will I buy anything from curry's again, no care for customers at all!”

Helpful Report

Posted 6 years ago

“My Father and I traveled to Currys in Portsmouth with the express aim of purchasing a PVR and examining the range of laptops with a view to replacing an elderly unit. We arrived at approximately 10:30 in the morning, the shop was fairly quiet, with more staff than customers present. We started by looking at the PVR's as this was the prime reason for coming. A member of staff was in the aisle also examining the PVR's. Whilst we were studying the various data cards he called out to a colleague, stating that the cards needed to be replaced as some where not correct. He then started to work his way down the aisle reading bar codes with a bar code reader until he was standing between my father and I and the cards we were trying to read. He provided no explanation or apology for his action but continued to talk and joke in a loud voice to his colleague who had now joined him between us and the display we were examining. I looked at my Father who said "how rude" and we turned and left the store. Its no wonder that the high street is dying when it is more important for the staff to conduct shop business or stand in small groups laughing and joking than attend to customers who have traveled to the shop with the explicit intention of spending money. Having spent the best part of 35 mins in the store I would have felt quite lonely if I hadn't had my father to talk to. It will be a long time before we cross Curry's threshold again.”

Helpful Report

Posted 6 years ago

“I paid for a fridge freezer and told them that I lived in a first floor flat. When the driver came he refused to take it up my one flight of stairs. On the delivery note it stated that I was on the first floor. I did not get my fridge freezer because the driver said it was health and safety rules. so curry's are held to ransom by delivery drivers. Currys said that they knew that some drivers would refuse to take goods up stairs and that it depends on the driver.”

Helpful Report

Posted 6 years ago

“Washing machine didn't arrive. Changed delivery date without informing me in any way even though I paid for nominated day. I cancelled and ordered fro. AO which was cheaper anyway, wish I had looked there first.”

Helpful Report

Posted 6 years ago

“Very poor and rude customer service! I've bought dishwasher and it's broken after 2 months use. I called warranty service, the engineer said it's faulty motor and PCB but they haven't got PCB on stock, he recommend to contact Currys. I've done it today. The staff have been very rude to me, they said that they don't care and they have 28 days for repair. Will never buy anything from currys.!!!”

Helpful Report

Posted 6 years ago

“Awful delivery service wasted day waiting in ... no calls no texts no emails to say they couldn't deliver our dishwasher. Ordered a week prior took first available free delivery slot . Got text in morning with estimated time which was no afternoon evening not morning as was planned. BUT no delivery no apology. Logged on to MY ACCOUNT as couldn't get through on the phone to find day changed with no notification. Currys you are now a thing of the past to us I recommend other potential customers do the same.”

Helpful Report

Posted 6 years ago

“Appalled engineer called to repair washer. He left and after waiting four days naturally put a wash load on . The washer when attempting to spin suddenly produced large bang blowing electrics throughout home setting alarms off . Very distressing after calling team know twice and asking for engineer to return was told no visit available for another four days . I am distressed and not well this is a shocking way to treat any customer. Really upset and appalled .”

Helpful Report

Posted 6 years ago

“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”

Helpful Report

Posted 6 years ago

“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”

Helpful Report

Posted 6 years ago

“Delivery not turning up, lying, faulty product, difficult return and really bad customer service. What they could do wrong they did. Not the Curry’s I remember dealing with..”

Helpful Report

Posted 6 years ago

“Extremely bad service especially if you need to deal with TeamKnow How. Un polite, uneducated and not professional customer service. These company needs to be shut down as there is no respect to the customers!! Awful experience! Extremely bad service!”

Helpful Report

Posted 6 years ago

“An unfortunate attempting monopoly over electrical/computer items, which I feel is why the customer service and awful knowhow team get away with the bad quality of service given- personal experience, plus my mum has just had an awful experience too with them this week! Surely after reading so many negative reviews currys & knownothing (sorry knowhow) must realise that an attempting monopoly is one thing, but good feedback and service is also important!”

Helpful Report

Posted 6 years ago

“bought a beko washing machine have it 19 months smoke coming from drum smell of burning DO NOT BUY BEKO PRODUCTS”

Helpful Report

Posted 6 years ago

“I would not touch this company again, the customer service is so terrible it is beyond words. I purchased a hisense television on the 21st December 2018 online. The tv broke on the evening of the 2nd February 2019. I took the tv to my local curry’s store. I was informed that as I was outside of the 30 days the tv would be sent away to be repaired. I was then assured that if the tv could not be repaired then I would receive a refund to my card. I received a message to telephone teamknow how a few days later whereby I was told that they had ordered a part to carry out repairs and that I would hear from them again once the repair had been done. Four later I had not heard anything so I telephoned to be told the tv had been written off. I had not been informed of this and during the delay was without an item I had paid for. I was informed that I could only have a voucher. I stated that the store assistant had assured me that if the tv could not be repaired I would be refunded. I am aware of the legislation surrounding consumer rights and, yes curry’s is entitled to have an opportunity to repair or replace, I fully understand this. My complaint is more to do with the inconsistent information I was provided throughout my dispute. The day after i had been told I could only have a voucher I telephoned customer service again to question this. This time I spoke to a lady who informed me that I should not have been told I could only have a voucher and that I should have been offered a refund. The lady tried to make arrangements to cancel the voucher code to then arrange a refund however the computer systems were down and so I was told I would have a call back, I did not. When I telephoned back I spoke to another person who said there was no record of my conversation with the lady earlier on that day and that in fact I couldn’t have a refund and it would have to be a voucher. I pointed out this was not consistent with what I had been told in store or by another person that day. I again was promised a call back which was not received. I again had to telephone back where I spoke another person who said I could have a refund and that she was working with her manager to arrange a refund for me. She told me that I should never have been told that I could only have a voucher. I waited all day for a return call to confirm that the refund had been done however did not revive a call. I again called and spoke to Dan. He later came back to me to say I could only have a refund ! I was going around in circles and demanded to speak to a manager. I was told that although there were managers in the vacinity I could not speak to one. All of the above was over 3 days, being kept on hold for long periods and being given different information by different people each time I called. I eventually went to the store where the store service assistant then called customer service. He was then told that there was no record of my conversation with the lady earlier that despite speaking with her at least twice that day. He then went on to say I could only have a voucher. The shop assistant finally came back to me to say that there has in fact been two lots of notes on th system in relation to my matter, in two different names. Two systems with conflicting notes where all my calls weren’t logged on one. Told by 3 people including lady in store that I could have a refund, told by 3 others that I had to accept a voucher. I asked the store assistant to call customer services back as this was unacceptable. Following the second call he informed me of the two accounts and that now they had amalgamated the notes I could have a refund. This clearly shows an inconsistency of what customers are offered. This is not treating customers fairly or equally. To get to the point of refund I had to make 3 days worth of telephone calls, I wasted a half day of annual leave on the telephone and then spent one and half hours in the store again initially being told I could only have a voucher to finally being told I could have a refund. I was told on the Friday I would receive a refund in 3-5 days, the following Friday not received so I called to be told the system had failed to refund and i they would manually refund me that day, following day still no refund in my account. I made a complaint and told I would receive a response within 2 days, 4 days later and no response ! It is 2 weeks since the tv was returned and I’ve not received a refund. Stay away from this company”

Helpful Report

Posted 6 years ago

“Several years ago, we bought, on the same date and from the same store, a Hotpoint washing machine and Tumble dryer (two separate machines). At the same time, we took out extended warranties on the machines through Know How (an oxymoron, if ever there was one) and continued with the cover after the five-year warranties expired. A couple of weeks ago, the tumble dryer started making noises, so we called up the warranty number and arranged for a visit. 5 days after the call, a Team Know How numpty arrived and we left him to it to fix the tumble dryer in our utility room. Eventually, he came out of the utility room and told us that we needed a new motor as it was on the way out, but he'd made some temporary repairs and it was safe to use it - he told us the part was on order, should be with us a in few days and he left. About an hour later, the dryer packed up altogether. That's not the issue, but it's where the "fun" started: That evening, we realised that the utility room in which the engineer was working was cold and the radiator was not working. I tried turning the thermostat but was unable to do so, so we ended up calling in a plumber to fix the problem. The problem transpired to be that the Know How engineer had felt hot and, without asking/telling us that he'd done it, he turned off the radiator and he'd forgotten to turn it back on again when he left. In fact, he'd turned it off so tight I was unable to turn it back on again. As we'd been told the part would be with us in a few days (three, to be exact), during the time we were without a dryer, we had to send our bulky laundry (sheets and towels) to a local company for service washes (3 in total, each at a cost of £15, making another £45 we had to outlay (as it turned out, unnecessarily). My wife and I both work and were unable to go to the laundry ourselves. Thursday 31st January we received a text from Know How to say that the part was delayed. Friday 1st February I asked for a status update and was told it was unable to be fixed before the timeframe allowed of 7 days from first attending, so I requested a replacement. I also complained about the fact that my plumber would be charging us for the work when it was neglect on Know How's part and they offered me a goodwill gesture of £25 to go towards the cost of the plumber callout. Following my request to have the machine replaced, we eventually received a voucher code for the old machine on 4th Feb for £249. This meant we were still having to buy the new dryer from Currys. I went into our local Currys PC World in Brook Retail Park, having determined the pricematch from several online stores. The store matched the 2nd lowest price I found - £5 above the lowest, but let's not split hairs. The new dryer, cost an additional £146 including delivery, installation and removal of the old one. It's working fine. However, a few days later, the washing machine started leaking. As I said above, this machine was bought on exactly the same day and in the same store as the dryer (Harlow 17th January 2012) and both were on extended warranties. We called Know How again. This time, a HOTPOINT engineer came and fixed it. During the fix, my wife asked him whether he fixed dryers to which he answered "yes". She explained to him what had gone on and he was very surprised at two things 1) Why the call wasn't put through to his company? Apparently they are the only Hotpoint engineers in the area. 2) Given that the motor is a standard part that he carries in his van as a matter of course, why was there such a delay in obtaining the motor? After complaining to Currys Customer Service I received the following quote from the email I received: "The reason a Hotpoint engineer was not called was because your product was not inside a manufacturers warranty. Hotpoint do complete repairs outside of manufacturing warranty on washing machines and washer dryers as their is a piece of kit that only they can fit but with tumble dryers outside warranty the repair would be done by us as per the agreement you signed up for with us" Nowhere in the agreement were we told this was the case for dryers, nor were we informed of this at the time we took out the further extensions. We had always been sent Hotpoint engineers previously. To check on this, we called Hotpoint and asked them if they still fixed dryers on extended warranties outside of the manufacturer's warranty. Guess what...? We said to Currys that we believed it had already been determined that to replace the motor would have been cost-Ineffective (and thereby sucking my wallet dry of a further £146). The Hoptoint engineer also said that the part was standard and carried on his van as a matter of course. Had the Hotpoint guy been called to attend, he would have been able to swap out the motor on THAT DAY and we would be happy customers, with our £146 (plus the £45 for the laundry services) still in the bank and still using the dryer that we liked and had used for 7 years. Currys "apologised" for the inconvenience, but basically, as far as they're concerned, we're shafted. I've given them until 28th February to come up with the refund or I'm referring them to Trading Standards. It's a pity there isn't a rating lower than one star.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews